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Such a lovely stay, the Receptionist Kim who checked me in was very helpful & the food was delicious. Look forward to staying here again.[Less]
Wonderful experience , its a must return ASAP.
We had the pleasure of staying 3 nights, this was our first stay at CPHV & definitely not our last.
From the moment we arrived until we left the attention was excellent at all levels, without[More] fuss.
The COVID safe breakfast was varied and delicious, the room was spotless and newly renovated with hand sanitiser available where ever you looked throughout the hotel.
Although major refurbishment is underway throughout many areas of the hotel we were not aware of noise or inconvenienced in any way.
The evening meals were excellent and good value likewise the bar had a great selection.
CPHV, every one of you exceeded our expectations, especially Dolly in house keeping, Nina at breakfast and the genuine welcomes we received from the front desk on every occasion we passed.
Thank you all, stay safe and see you again.[Less]
Having purchased in the 1788 building over the road, I need to come to Double bay for a meeting with the developers and builder. The Intercontinental was in the perfect spot.
I had confirmed my[More] suite booking and arrived to a cool reception from the lady in reception behind the desk. She wore a thick mask and it was difficult to hear her behind the clear screen. She was also quite brusque with me as I had the problem hearing her.
The benefits of being in a suite (in a 5 star hotel) seemed a bit lackluster, especially in the bathroom with a distinct lack of amenities and luxuries that you would normally expect.
No face pads, no ear buds and only one cake of soap.
Is this a cost saving
The (phone-inhouse) systems were not working right, I couldn't get my phone to work except on Speaker.
Also with a 5 star hotel I expected a smart TV in our room, the TV was old and we were unable to log on to our Netflix or Stan account and had to purchase, at a ridiculous cost, a movie to watch.
Our experience was middling to good, but we expected more,
We had a guest join us for cocktails and we had the grazing plate, 4 half slices of toast, we asked for a bit more toast and was charged $5 for another slice... OMG!!
There is such a thing as good old fashioned service to customers, but seems in short supply throughout the hotel....so sad as I love the Intercontinental and always have.
Will still stay there again as it it most convenient.[Less]
SPACE WITH GOOD SIZE BEDS
By MING WZ
HAPPY TO STAY AGAIN, NICE AND CLEAN ENVIORMENT, FRIENDLY CUSTOMER SERVICES. WISH THE CONSTRUCTION SITE WILL BE FINISHED SOON. EACH PARKING!!!!!!!!!!!!!![Less]
Friendly staff. Was treated well from book in to check out. Recommend[Less]
Value for money
A reasonably priced motel and worthwhile if you want somewhere to stay in the south west of Sydney.[Less]