I stayed at this Intercontinental for a week in early November 2019, and I have nothing but good things to say. The room was comfortable and spotless, the location was quite convenient, and breakfast
was delicious. Also, I arrived during the Day of the Dead festivities, and the hotel was decorated elaborately, which seemed to put the guests in a celebratory mood.
The staff all were top-notch, but I want to call out the particular support of Victor Estevez. While I was walking around the Zócalo on my first full day in the city, a pickpocket helped themselves to my mobile phone. Victor and his staff worked hard to help me figure out how to file a police report--something we all knew would not help me retrieve the phone, but that I was told I had to have in order for the phone to be replaced. Victor and his team were kind and patient every time I talked to them (several times over the course of a few days).
If my travel brings me back to Mexico City, I would gladly return to this hotel. [Less]