I started my stay loving this hotel. Very warm and friendly staff at the front desk. This was also true of the housekeeping staff. The only problem I had was with the woman at the hotel's
I stayed at the hotel because I was running a half marathon that started/finished a few blocks away. I walked into the restaurant early in the morning and asked if I could have a banana before the race and she rather rudely told me that yes, she would SELL me one. Of course I expected to pay, but her attitude and rudeness implied otherwise. I told her "never mind" and walked away.
When I returned a few hours later for a post-race breakfast, she was apparently still annoyed with me because she told my girlfriend and I that we would have to wait for a table. I thought she was joking because only 2 tables were occupied out of at least 20 in the place. Again, I said "never mind" and walked away.
I've stayed at Holiday Inns in other cities in Mexico and this was the first time I'd ever encountered a rude staff member. The first.
I'd stay at the hotel again, and though I never got to taste the food, I will tell everyone to STAY AWAY FROM THE RESTAURANT. [Less]