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A big thank you to Katie who was so amazing . She dealt with my large group booking of over 50 people and corresponded with me all the way. She also checked us out . Also to the amazing Steevy who[More] was at reception and made us all feel so welcome, nothing was too much trouble even with such a large group. The 2 lovely ladies in the health club were also outstanding with excellent customer service skills. Thank you also to the housekeeping staff, waiter at dinner and the staff at the restaurant at breakfast who all worked so hard. Downfall were there were lots of complaints about the dinner but 100% compliments about breakfast. Also Rupinder on reception needs to up her customer service skills but this could be resolved with training from Katie and Steevy.
Thank you so much we all had a brilliant stay..[Less]
pleasant stay and excellent service
By Granddad Tommo
very friendly hotel staff comfortable room a little noisy from corridor and the gymnasium below our room[Less]
Good place for Harry Potter fans
By derby response
The hotel offered the opportunity to stay overnight with children in adjoining rooms with a connecting door. This made us feel much safer. The swimming pool was a very welcome addition it was[More] shallow, safe and clean and there was access to sauna and steam room facilities. Breakfast was a real highlight with buffet style hot food, cereals, fresh fruit, yoghurt and an amazing machine which produced pancakes at the touch of a button. It was very convenient for our visit to the Harry Potter studio tour. I would not have wanted to travel any distance and then gone round the attraction as this took several hours to do properly.[Less]
could do better
spiders webs behind brochures on bedside cabinets, tap in bathroom grubby, shower head needs to be cleaned better .[Less]
Great place to stay.
By rufus 12345
Staff were great nothing to much for them.Beds very comfortable linen very clean food fantastic lots to choose from.very reasonable prices, Breakfast was lovely and fresh and cooked to a high[More] standard the grounds to the hotel were lovely and clean, The Hotel catered for all ages,It was a pleasure to be there.[Less]
Hotel experience made by staff
Overall, my experience was great. The only criticism would be that the bar menu is a little limited by being stylised in an American theme, so in the end although there was a choice, it was mostly[More] meat an fries.
The staff make it though, they are friendly and very helpful.[Less]
very nice decor and comfortable feeling to room
lovely stay will be back nest year,very friendly staff ,lovely breakfast ,good reception team[Less]
very comfortable overnight stay
We have always been very satisfied with our visits to Peterborough and feel confident in re-booking as the standards of comfort and care are very consistent. The staff are always very pleasant and[More] obliging and the hotel is clean, bright and airy. The breakfast choice is adequate but we have not tried any other meals on offer preferring a more varied choice of cuisine.[Less]
The hotel was clean and welcoming I found the staff to be friendly and approachable[Less]