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Holiday Inn Express & Suites Charlotte North

7230 Smith Corners Boulevard , Charlotte, North Carolina 28269

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Todas as informações recebidas são verificadas, para garantir que apenas dados enviados por pessoas que realmente se hospedaram no hotel sejam publicados.
75%
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Experiência geral

3,5

baseado em 4 avaliações
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Ratings Breakdown

4avaliações

  • 5 Estrelas
    2
  • 4 Estrelas
  • 3 Estrelas
  • 2 Estrelas
    2
  • 1 Estrelas

Staff Member was Incredible

By

abril 25, 2022

We pulled into town after a 12-hour drive and were feeling hopeless after visiting 6 other hotels in the area with no success in finding a room. The front desk staff person, Portia, was beyond amazing. She went out of her way to help us book a room that would be comfortable for our family of 6. I am beyond grateful for her kindness. Give this woman a raise! Thank you again Portia, your amazing attitude does not go unnoticed.

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Felt Welcome

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janeiro 31, 2020

I want to thank Crystal, from the time I called till I met her the Next Am before Checkout,SHe made me feel welcome an took care of my Room requests,,,THANKS,,

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Call to confirm description of room before booking

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julho 27, 2019

I booked at this hotel because the description stated that it had an indoor pool and that in the room there was two queen beds and a sofa bed. After driving three hours from out of town, I get in the room to find that there was no sofa bed. I spoke to Kristin at the front desk and she stated that the only rooms that would have have a sofa bed would be there executive suites. I called the third party booking company and tried explaining the situation to them. I spoke to two representatives (Alberto and Nina) and two managers (James and Walter). The managers kept telling me that the sofa beds were only based on request and availability. I kept explaining to them that the description that they had for the room was that it would have a sofa bed. They kept telling me that it was only based upon request and availability. That night, my friends and I had to sleep uncomfortably due to an incorrect description on the website. The next morning, I spoke to the receptionist (Krystal) and showed her the description that they had for in the room. She even stated that it was incorrect and got her manager. I spoke to the manager and explained everything and showed her the pics as well. She apologized and stated that she was going to escalate it up to her general manager. I was very disappointed. A customer shouldn't have to call the hotel to make sure that the description of things that are in the room are really in there.

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2 employees ruined it for me

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julho 01, 2019

I believe we are IHG members.
When I booked (business stay), I stated that it will be gov travel and will no be charged sales tax. "Ok". 1 week prior to check-in, I confirmed reservations & no sales tax. "Ok". At check-in, same thing & I offered a tax exempt form, she said it was not needed. My first room view was of the front porch awning with geen alge running down the side, only thing I could see was a small triangle of the white sky (I took a pic of it). We swapped rooms easily, this did cause me to NOT receive rewards. On check out, I received a bill with tax on it! When I called the desk, she said she couldn't correct it, & that there was no manager there that could. I used the word that she was in-competent to correct it for me, she got offended. "The manager ("Manager on Duty Yvonne Little") will be in about 10, and she can correct it". This is at my checkout at about 0700. When I had to go back and get it corrected, hindering my travel arrangements, Yvonne had removed some of the days of taxes, and argued about the others, which were identical days. I had to call my corp and have them explain to her the exemption. FINALLY, she noticed my argument--that she needed to do all the days the same way (tax exemption).
She also asked me to not return, because "her staff was offended". She offered little time to listen to my side of the story--I feel her mind was already made up. She said I was to have turned in the exemption form at check-in, I tried!
Yvonne blamed Karina for being "new to the industry"--maybe someone did some insufficient training, or there should be a "Manager on Duty".
I work in a 24/7/365 day facility--we always have managers on duty. I cant see how you can have a "Manager on Duty" that is not on duty!

Michelle was good to deal with, should make her manager.
Breakfast was usual, however when you put biscuits in a crock pot, they do go soggy.

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