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75%
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Experiência geral

4

baseado em 4 avaliações
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Ratings Breakdown

4avaliações

  • 5 Estrelas
    3
  • 4 Estrelas
  • 3 Estrelas
  • 2 Estrelas
  • 1 Estrelas
    1

Great family stay!

By

maio 20, 2022

club

The location is perfect. North enough of downtown and broadway so that if you aren’t there for the downtown atmosphere you can avoid it, but not too far north of town so that it takes forever to get where you want to go. The staff is fantastic and very friendly. The breakfast crew made my girls giggle every morning and they loved going to hear the “hotcakes lady”. The pool was fun for them too even though they aren’t big swimmers yet. I’d absolutely stay here again!

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Charges Charges Charges

By

julho 08, 2021

I made my reservation on the Holiday Inn Express' website and added my credit card information. When arriving at the location on Clay Street, I was asked by the front desk attendant for my credit card that I used online; which is expected. After the transaction, we were asked to give $25.00 deposit, on another card, which we did. I specifically asked for the 2nd card not to be used for the total hotel fee and to keep the original card information for the hotel fee.

After checking out and looking at the transaction history on both cards later that day, we were charged three times. A $220, original hotel fee, turned into $700.00 pending charges on both cards. The $25.00 deposit was actually charged at the full rate, along with another preauthorization fee. We were charged three times, which caused unforeseen banking charges while traveling on a budget.

When calling back to discuss the charges, the attendant on the phone acted as if it was our fault and they did exactly what we told them to do. No one even apologized, no one took ownership of what occurred. The biggest problem is the staff was listening to not understand, but listening to reply. She started explaining all different types of fees associated while staying at Holiday Inn--hotel fee, preauthorization fee, and a deposit, which caused more confusion. She assured us the charges would be taking off.

Each time I called, to review the charges and follow up, one person told me it wasn’t an actual charge, it was only preauthorization charge. Another person told me it was an actual charge, and it would take 3-5 business days to be refunded. No one was on the same page at the local Holiday Inn on Clay Street. After calling my bank, the bank stated all three charges were actual charges.

Today, we finally received a call from the local hotel manager. He said he would try to get the charges pushed through faster for a refund. Sadly, he did not say bye or apologize or take ownership for this mishap, he just hung up the phone.

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Clean and nice

By

julho 04, 2021

One night last minute stay, the front desk lady was so nice and got us right in..top floor was nice and thankfully got a room at the end of the hall... plus plus!! It was a Friday night and slamming doors wasn’t helpful to sleep and the gas station down the street was not a good one but the hotel over all was 100 and I’d definitely stay again!

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Great location

By

abril 27, 2021

club

Stayed here for a weekend getaway. This hotel is right off I-65 and around the block. Located only 2.2 miles from downtown Nashville. View of the city from my 4th floor room. Hotel is very quiet and felt very safe. Used the pool which could have been a little warmer.
Breakfast options for COVID were plentiful (fruit, coffee, juice, cinnamon rolls, breakfast sandwiches, muffins and bagels).
Down the road is a 7-11 and a short distance is the Germantown Pub (great burgers).
Comfy beds and pillows. Staff very helpful with dining plans or navigating downtown. Staff provided a map of downtown upon request.
I would stay here again. The hotel is new and very clean.

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