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Holiday Inn Express Red Deer North

6433 Orr Drive , Red Deer, Alberta T4P 1A6

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Experiência geral

5

baseado em 2 avaliações
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Ratings Breakdown

2avaliações

  • 5 Estrelas
    2
  • 4 Estrelas
  • 3 Estrelas
  • 2 Estrelas
  • 1 Estrelas

Amazing Staff

By

maio 29, 2022

club

The front desk lady at check in was very friendly (I didn’t catch her name). We got to our room and our keys didn’t work so she came right up with new ones and made sure they worked. When we got inside the room, we noticed we had no shampoo or soap, so I called down to ask if I could come grab some and she brought it up for us. When I went to shower though, I noticed the shower curtain was dirty (the liner had not been changed), but I didn’t want to bother her again.
The next day we were leaving the room for the day and the house keeping staff was just in the room across from ours. We asked the house keeper if she would be able to clean our room as we were leaving for the day, and she said no it was too late (around 3pm). No big deal, we would just wait for the next day to have it cleaned. The next day we were out of the room by 9 am and didn’t return until 6pm. We came back and our room still hadn’t been cleaned and we needed the garages changed and fresh towels. We let Michael at the front desk know, and right away and looked into it right away, and came to find us in the pool area to let us know he was sending someone up right away to clean our room. When we got back to the room, it was cleaned beyond our expectations. Michael was so great and checked in to make sure the room was clean when he saw us in the lobby later that evening. He should be recognized for his amazing service.
The pool was very very clean and the kids had so much fun. We will return to this hotel the next time we are in the area!

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Great Service

By

março 28, 2022

The staff went out of their way to make sure our hockey team had a wonderful experience: meeting room for the team, late check outs and the option to take breakfast to go for our early morning games.

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