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Holiday Inn Express Ellensburg

1620 Canyon Road , Ellensburg, 华盛顿州 98926

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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
92%
推荐此酒店

整体体验

4.4

基于 120 评论
92%
推荐此酒店

Ratings Breakdown

120评论

  • 5 星级
    70
  • 4 星级
    30
  • 3 星级
    15
  • 2 星级
    4
  • 1 星级
    1

Staff at the desk are excellent

By

2014 十月 21

club

I like the fact they always give me the room I ask for, 3rd floor on the creek side of the building....

The desk staff always welcomes me and make me feel welcome.....

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beds uncomfortable

By

2014 十月 16

club

Stayed for 2 nights. First floor room was loud- heater or fans from rooms above annoying humming sounds. Beds quite lumpy and uncomfortable. It was clean, however.
Hot tub needs updating. Last time we stayed, the light in the hot tub floated out of it's receptacle , attached to it electrical wire floating in the hot tub (they did close the spa when I reported this). This time, the drain cover on the bottom of the hot tub was loose and easily kicked off. Pool not well stocked with towels and they were thin and tiny. The breakfast was decent.
Lady at front desk very helpful and friendly.

发布人HotelStaff
2014 十月 20
Thank you for taking the time to fill out the survey - we continue to work to be the best Holiday Inn Express in the area. Our plan is to start swapping out some of our mattresses here in the 4th quarter of this year. I believe we'll get you that sound night sleep that you expect at a Holiday Inn Express. I'm not sure why the pool cover was loose, but it's fixed now. Go Cougs! Matt Anderson General Manager
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Clean but old.....

By

2014 十月 16

club

I usually choose a Holiday Inn Express because I can expect a clean environment, a decent breakfast, quality linens, and firm beds. This Holiday Inn Express had all those; I was particularly impressed by how clean it was. However, the building and rooms desperately need a major remodel and updating. While the lobby and lower public areas were what I expected in a Holiday Inn Express, the room we were assigned was obviously old. We did pay slightly less than we've paid at other Holiday Inn Expresses, and we did enjoy a peaceful, quiet night's sleep, but I was a bit disappointed. We were told that the building will receive an upgrade in 2015.

发布人HotelStaff
2014 十月 20
We are very excited to have the opportunity to have our remodel get under way next year. We're looking forward to having a fresh new look to our rooms. In the meantime, I hope you continue to enjoy our clean quiet rooms. Thank you for continuing to stay with the Holiday Inn Express brand, and we'll continue to be the "Smart" choice for you. Matt Anderson General Manager
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Nice Room and great service

By

2014 十月 08

club

Large room with comfortable king size bed.
Great service from the front desk, and the breakfast was great!

发布人HotelStaff
2014 十月 13
Thank you for taking a few moments to fill out the online survey. I'm glad you enjoyed your large room - be sure to check with the front desk when you check in next time, as we have an a complimentary upgrade into a suite available. See you next time your through Ellensburg Matt Anderson General Manager
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Just what you would expect.

By

2014 十月 06

platinumelite

Nothing is quite as vile as "review" formats which insist on an answer. The property is average for HIE. The food, as usual for HIE, is pure road-chow.

发布人HotelStaff
2014 十月 10
I'm sorry we asked a question that was offensive on the survey. We (IHG) try to capture a very very broad audience and some of the surveys questions are just so we can get a regional idea of impressions. We're working hard on being better than average - I hope next time you'll see a difference.
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Quiet relaxing, friendly staff

By

2014 十月 03

platinumelite

Prompt friendly service, clean room. Very nice stay. Would definitely stay here again.

发布人HotelStaff
2014 十月 06
Thank you so much for taking the time to fill out a survey. The feedback is always helpful and we appreciate the kind words. Thank you for choosing to stay with us here in Ellensburg.
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Great place

By

2014 十月 03

club

Everything was clean and modern. Breakfast was good and a good selection, too. My only complaint was the lack of outlets. They didn't have extra power strips or outlets placed in the lamps or on the desk.

发布人HotelStaff
2014 十月 06
Thank you for the feedback - With so many gadgets and ways to get plugged in, we may need to look into some extra power strips and outlets. We'll see what we can do. Thank you for taking the time to fill out the survey! Matt Anderson General Manager
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Quiet comfortable room

By

2014 九月 29

club

Stayed for business trip. Room was very clean and well appointed. Had a minor issue with my stay but manager handled the situation very professionally and to mutual satisfaction. Will stay here next time in Ellensburg for sure!

发布人HotelStaff
2014 十月 06
Thank you for filling out our surveys!. Sorry for the small hiccup along the way, but I'm glad our staff was able to get items squared away for you. Hopefully your next trip through we'll have zero hiccups all together. Matt Anderson General Manager
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Great staff, bad air conditoning

By

2014 九月 22

The staff are friendly and keep the hotel nice and clean. The air conditioning in my room did not work, but I opened a window and didn't bother reporting, so I don't have any complaints about how it was handled. On a previous stay, I did have a window that would not open.

发布人HotelStaff
2014 九月 29
Very sorry about the AC, we've checked the room and have everything in tip top shape. Though with the fall temperatures now hitting Ellensburg - we're tuning up all of our heaters now as well. At any rate, thank-you for staying with us, and we'll see you again real soon. Matt Anderson General Manager
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exhaust fan in bathroom was broken.

By

2014 九月 19

platinumelite

regular maintenance schedule would prevent equipment like the roof top exhaust system from failing.

发布人HotelStaff
2014 九月 22
Of course your 100% right. I remember that morning and appreciate the heads up on the fan. A belt had snapped/frayed which caused that branch of the exhaust system to fail. Often our quickest notifications are from our guests for us to jump on problems that pop up suddenly. Thank-you!
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Great Staff and mostly comfortable sleeping

By

2014 九月 10

club

The staff were friendly and welcoming.

We found the pillows provided were not as firm or supportive as they should have been: even though they were labeled "Firm". We were surprised that the water pipes ran through the wall where the head of the bed was placed. Making for a noisy morning as nearby guests had their showers.

发布人HotelStaff
2014 九月 18
Thank you for taking the time to fill out the review - It really helps track down the details that matter. Sorry about plumbing noise. Only a few rooms have that configuration - that I'm aware of. We can certainly take a look at your room assignment next time you visit us. Thank You, Matt Anderson General Manager
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Improved, nice property, but varying staff attitude

By

2014 九月 03

club

Stayed at this property twice. The first time the front staff was absolutely wonderful! Welcoming attitude, helpful and attentive. The last time we barely got a hello. They seemed inconvenienced and everytime we passed through the lobby, I almost felt like I was trespassing. Never a greeting, just a glance and stare and continued to look down at the desk. Depending on the time of the year, if there are any sports tournaments, the walls are so paper thin every conversation, screaming, yelling, laughing and snoring can be heard. Our last visit had no such tournament just the rodeo and mostly adults, so was quiet and peaceful.

发布人HotelStaff
2014 九月 10
I'm very sorry you didn't receive the level of service from our staff you should have on your last stay with us over the Ellensburg Rodeo. Our guests are never an inconvenience and I'm sorry we made you feel as such. We are constantly looking for ways to improve and deliver the highest quality of service, and I will make sure all staff know, that no matter how busy the hotel is - we can't let "work" get in the way of our jobs!
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