I loved that the front desk person greeted me and welcomed me back..I stayed here 9 yrs ago!!! Such friendly front desk staff, comfortable beds, nice rooms and great hot breakfast. Was thinking of staying elsewhere due to price but very glad we didn't. We will be back!!! ( oh and we loved the showerhead!! Great shower!)
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Staff were very friendly
ByDankers72
2021 六月 07
The front desk staff were very helpful and friendly. The room was very clean and the bed was comfortable. My only complaint is we went down the next morning, looking forward to the "complimentary breakfast" arriving around 9:00AM to avoid the rush hour crowd and there was no hot food. Others were sitting in the area waiting as well, in addition to others following us in to get food. We noticed two gentleman standing in the doorway to the kitchen so we assumed they were making more food so we sat down and had coffee to wait. After 20 minutes went by there was no hot food brought out. This was very disappointing knowing the complimentary breakfast indicates it was served until 10:00AM and you are looking forward to it knowing it should come with the room charge.
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Amazing Staff
ByAce14
2021 三月 08
We were greeted by a wonderful gentleman at the front desk. He was friendly and helpful. Breakfast pickup was easy and wonderful.
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Not able to sleep well
ByMar1pet
2019 十一月 25
Uncomfortable beds lumpy and older mattress and noisy furnace!
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Extra service
ByGMIN
2019 十一月 18
The Rochester Holiday Inn Express had a comfortable room and very good service. I especially appreciated their extra effort when a package was mistakenly addressed to me there. They contacted me and sent the package on to my home.
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KMS
ByKMSCJS
2019 八月 30
The girl that work the front desk on August 26 and 27th on dayshift needs to find a job where she does not have to deal with people very rude
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Unclean
By
2014 十月 21
My bed had been slept in and they remade the sheets. There was a LOT of hair and a spot of blood. It looked like somebody shaved a wookie. Completely unacceptable. The staff was very nice, and appeared embarassed. They took care of me and got me a new, better room. They handled it as professionally as possible, but I was still disturbed at the housekeeping practice of re-making a bed. Gross.
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Great Hotel, Great Location, Great Staff
ByFirsttimeFairbanks
2014 十月 20
Everything about this hotel is great. Big Breakfast room with traditional HIE breakfast choices. Great staff who have always honored our requests for late checkout etc. due to Mayo Clinic scheduling. Location is great-- just a block from St. Mary's Hospital and within walking distance to restaurants. A big plus is underground parking which is unbeatable in winter. Nothing negative have we ever encountered at this hotel and we have stayed here several times on our trips to Mayo and St. Mary's since it opened.
发布人HotelStaff
2014 十月 22
Dear FirsttimeFairbanks,
Thank you for your comments regarding your recent stay at our Holiday Inn Express & Suites - Rochester West Medical. All of our guest comments help us to guide and direct our operations staff.
I will pass on your wonderful comment to our staff. Thank you for kind words. It is my staff that sets us a part from other hotels in town.
Again, thank you for the opportunity to serve you and my staff and I look forward to hosting you in the future
Sincerely,
Melany Laplander
General Manager
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near hospital
ByMayo jammer
2014 十月 20
the motel is a reasonable walk to the hospital making it very handy for me to go back and forth without tiring. The room was warm feelin.
发布人HotelStaff
2014 十月 22
Dear Mayo jammer,
Thank you for your comments regarding your recent stay at our Holiday Inn Express & Suites - Rochester West Medical. All of our guest comments help us to guide and direct our operations staff.
We are right by the downtown area and have a lot of stores and restaurants near us. We are less than a mile away from Mayo and two blocks away from St Marys. We do provide a complimentary shuttle service Monday thru Friday to the medical facilities.
Again, thank you for the opportunity to serve you and my staff and I look forward to hosting you in the future
Sincerely,
Melany Laplander
General Manager
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Great Service
Byzmichigan
2014 十月 19
Hotel staff is very friendly and helpful. Always seem to greet you a smile and a hello how are you today
发布人HotelStaff
2014 十月 21
Dear zmichigan,
Thank you for your comments regarding your recent stay at our Holiday Inn Express & Suites - Rochester West Medical. All of our guest comments help us to guide and direct our operations staff.
I will pass on your wonderful comment to our staff. Thank you for kind words. It is my staff that sets us a part from other hotels in town.
Again, thank you for the opportunity to serve you and my staff and I look forward to hosting you in the future
Sincerely,
Melany Laplander
General Manager
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Cleanliness
BySmiley66
2014 十月 19
The kitchen area was always kept very clean, even with the hotel being very busy. The rooms were also clean and comfortable.
发布人HotelStaff
2014 十月 21
Dear Smiley66,
Thank you for your comments regarding your recent stay at our Holiday Inn Express & Suites - Rochester West Medical. All of our guest comments help us to guide and direct our operations staff.
I will pass on your wonderful comment to our staff. Thank you for kind words. Our Express Start Breakfast is one of my favorite amenities. We have a wonderful selection of healthy options.
Again, thank you for the opportunity to serve you and my staff and I look forward to hosting you in the future
Sincerely,
Melany Laplander
General Manager
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Location
Bycumminl
2014 十月 13
We were very pleased with this hotel because of it's location and the fact that it is fairly new. It is convenient to both the hospital and the clinic as well as shopping malls and the many restaurants in the area. The bathroom lighting is typical of all hotels lately so that is a little frustrating but the lighting in the entry was good as well as the rest of the room. We would definitely stay here again. The traffic can be heard but it is located right by a freeway but was not so loud we couldn't sleep. I would definitely recommend this hotel if you are looking for something in a convenient location as well as a nice place to stay.
发布人HotelStaff
2014 十月 15
Dear cumminl,
Thank you for your comments regarding your recent stay at our Holiday Inn Express & Suites - Rochester West Medical. All of our guest comments help us to guide and direct our operations staff.
We are right by the downtown area and have a lot of stores and restaurants near us. We are less than a mile away from Mayo and two blocks away from St Marys. We do provide a complimentary shuttle service Monday thru Friday to the medical facilities.
Again, thank you for the opportunity to serve you and my staff and I look forward to hosting you in the future
Sincerely,
Melany Laplander
General Manager
Great room, breakfast and staff!
ByShopping again!
2021 八月 23
I loved that the front desk person greeted me and welcomed me back..I stayed here 9 yrs ago!!! Such friendly front desk staff, comfortable beds, nice rooms and great hot breakfast. Was thinking of staying elsewhere due to price but very glad we didn't. We will be back!!! ( oh and we loved the showerhead!! Great shower!)
Staff were very friendly
ByDankers72
2021 六月 07
The front desk staff were very helpful and friendly. The room was very clean and the bed was comfortable. My only complaint is we went down the next morning, looking forward to the "complimentary breakfast" arriving around 9:00AM to avoid the rush hour crowd and there was no hot food. Others were sitting in the area waiting as well, in addition to others following us in to get food. We noticed two gentleman standing in the doorway to the kitchen so we assumed they were making more food so we sat down and had coffee to wait. After 20 minutes went by there was no hot food brought out. This was very disappointing knowing the complimentary breakfast indicates it was served until 10:00AM and you are looking forward to it knowing it should come with the room charge.
Amazing Staff
ByAce14
2021 三月 08
We were greeted by a wonderful gentleman at the front desk. He was friendly and helpful. Breakfast pickup was easy and wonderful.
Not able to sleep well
ByMar1pet
2019 十一月 25
Uncomfortable beds lumpy and older mattress and noisy furnace!
Extra service
ByGMIN
2019 十一月 18
The Rochester Holiday Inn Express had a comfortable room and very good service. I especially appreciated their extra effort when a package was mistakenly addressed to me there. They contacted me and sent the package on to my home.
KMS
ByKMSCJS
2019 八月 30
The girl that work the front desk on August 26 and 27th on dayshift needs to find a job where she does not have to deal with people very rude
Unclean
By
2014 十月 21
My bed had been slept in and they remade the sheets. There was a LOT of hair and a spot of blood. It looked like somebody shaved a wookie. Completely unacceptable. The staff was very nice, and appeared embarassed. They took care of me and got me a new, better room. They handled it as professionally as possible, but I was still disturbed at the housekeeping practice of re-making a bed. Gross.
Great Hotel, Great Location, Great Staff
ByFirsttimeFairbanks
2014 十月 20
Everything about this hotel is great. Big Breakfast room with traditional HIE breakfast choices. Great staff who have always honored our requests for late checkout etc. due to Mayo Clinic scheduling. Location is great-- just a block from St. Mary's Hospital and within walking distance to restaurants. A big plus is underground parking which is unbeatable in winter. Nothing negative have we ever encountered at this hotel and we have stayed here several times on our trips to Mayo and St. Mary's since it opened.
near hospital
ByMayo jammer
2014 十月 20
the motel is a reasonable walk to the hospital making it very handy for me to go back and forth without tiring. The room was warm feelin.
Great Service
Byzmichigan
2014 十月 19
Hotel staff is very friendly and helpful. Always seem to greet you a smile and a hello how are you today
Cleanliness
BySmiley66
2014 十月 19
The kitchen area was always kept very clean, even with the hotel being very busy. The rooms were also clean and comfortable.
Location
Bycumminl
2014 十月 13
We were very pleased with this hotel because of it's location and the fact that it is fairly new. It is convenient to both the hospital and the clinic as well as shopping malls and the many restaurants in the area. The bathroom lighting is typical of all hotels lately so that is a little frustrating but the lighting in the entry was good as well as the rest of the room. We would definitely stay here again. The traffic can be heard but it is located right by a freeway but was not so loud we couldn't sleep.
I would definitely recommend this hotel if you are looking for something in a convenient location as well as a nice place to stay.