Got a call on June 1st about my reservation for the 3rd. I was told they gave away my reservation to a group who came in, whatever that means. They could not offer me a room! We made reservations well ahead of time. Nothing offered for our inconvenience. This would have been our third stay at this hotel because of its location to where our son attends college. We found a new place and we will not be booking here in the future. Years of visiting NYC ahead of us, just can’t trust this place any longer.
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Unexpected
ByCJGfromPA
2022 五月 13
This motel is a place to stay but not the quality you would expect from an IHG motel.
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Amazing service
ByCiccioboston
2022 五月 10
One person at the front desk, Nettie, made my experience unforgettable.
I had forgotten ID, credit cards and cash at home in Boston. She faced the problem with such a natural ease and problem solving skills…
One of the kindest, honestly caring and most professional individual I’ve met in the hospitality industry in a very long time!
Thank you Nettie and thank you Holiday Inn Stamford.
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Nice Staff. Room was comfy & Large. Generally Good!
BySupertrooper160th2
2022 二月 06
Staff was very friendly and helpful. Yes, Parking is a bit far by design but my room key got me to come thru from garage. Front staff should stock Shower Wash Gel in case customers want it. Breakfast was ok but nothing exciting. Room was in good condition with some minor wear & tear. Hotel was still in very good condition generally. I would recommend. Nothing seriously bad about the hotel or staff. Read a lot of bad reviews but those are complainers or people that make stuff up.,,
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Disappointed in Property
BySummerSunshine
2021 七月 21
I have stayed a many Holiday Inn hotels. This location was unfortunately my worst experience. We arrived at our room in the evening. We had a King bed and pull-out couch for my son. In opening the bed, we realized there were no blankets, sheets, or pillows. We called hospitality. After explaining the situation, they said they would bring them up. They arrived 30 minutes later with one sheet. We gave up on the pull-out couch and slept together as we were only staying one night.
My husband went to take a shower. The ceiling was rotted through and falling apart. The walls around the shower were covered in black mold. There was one towel for the 3 of us in the bathroom.
I called the front desk again and they said there was no other vacancy. They gave us a small credit for our stay. I hoped to grab someone at the front desk on our way out. We didn't see anyone and to be honest, I just needed to get out of there.
I would not return or recommend this location.
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Great staff, great service, friendly and welcoming!
ByHosErn
2020 八月 07
I stayed at this hotel on multiple occassions and I never had any major issues.
However one to mention that needs addressing is that one night after getting back in later one evening the manager was drinking at the desk , the younger gentleman which was very disrespectful on behalf of IHG Brand.It was as if they were at a social gathering.
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The Manageer at the desk was drinking
ByErinHol
2020 八月 02
Great hotel and great Location.
One evening I was coming in late and the younger manager he was at the reception desk and he was drinking, another staff was also present at the desk at the time. It was as if he was at a social, no care!
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Great hotel
ByABBB8
2014 十月 21
Hotel was nice, and I had great time. Big part of my satisfaction was upgrade to nice suite.
Only one thing which spoiled my overall view was that I forgot in room charger for my toothbrush. Next day morning I called hotel and I was transferred to housekeeping services. I was promised that they will check room and call me back. Never happened. I called back two more times, every time front desk took message for housekeeping with promise to call back, but nobody ever called me back. Very disappointing.
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Review
ByVacationing Grandma
2014 十月 20
The hotel was very clean and the personnel were very helpful. Thank you for a wonderful stay! Comfortable bed and GREAT SERVICE
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good location
Byluvtravel2013
2014 十月 15
good stay, some construction work in hotel, eating places within walking distance
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Hotel Stay
ByRhonda824
2014 十月 14
The hotel is clean and the staff is very friendly.
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Great stopover
ByNormandNat
2014 十月 13
Except for the lack of free parking, this was a great stay.
Disappointing!
ByVhjygvxzffdsaqwrtuioplkhf
2022 六月 13
Got a call on June 1st about my reservation for the 3rd. I was told they gave away my reservation to a group who came in, whatever that means. They could not offer me a room! We made reservations well ahead of time. Nothing offered for our inconvenience. This would have been our third stay at this hotel because of its location to where our son attends college. We found a new place and we will not be booking here in the future. Years of visiting NYC ahead of us, just can’t trust this place any longer.
Unexpected
ByCJGfromPA
2022 五月 13
This motel is a place to stay but not the quality you would expect from an IHG motel.
Amazing service
ByCiccioboston
2022 五月 10
One person at the front desk, Nettie, made my experience unforgettable.
I had forgotten ID, credit cards and cash at home in Boston. She faced the problem with such a natural ease and problem solving skills…
One of the kindest, honestly caring and most professional individual I’ve met in the hospitality industry in a very long time!
Thank you Nettie and thank you Holiday Inn Stamford.
Nice Staff. Room was comfy & Large. Generally Good!
BySupertrooper160th2
2022 二月 06
Staff was very friendly and helpful. Yes, Parking is a bit far by design but my room key got me to come thru from garage. Front staff should stock Shower Wash Gel in case customers want it. Breakfast was ok but nothing exciting. Room was in good condition with some minor wear & tear. Hotel was still in very good condition generally. I would recommend. Nothing seriously bad about the hotel or staff. Read a lot of bad reviews but those are complainers or people that make stuff up.,,
Disappointed in Property
BySummerSunshine
2021 七月 21
I have stayed a many Holiday Inn hotels. This location was unfortunately my worst experience. We arrived at our room in the evening. We had a King bed and pull-out couch for my son. In opening the bed, we realized there were no blankets, sheets, or pillows. We called hospitality. After explaining the situation, they said they would bring them up. They arrived 30 minutes later with one sheet. We gave up on the pull-out couch and slept together as we were only staying one night.
My husband went to take a shower. The ceiling was rotted through and falling apart. The walls around the shower were covered in black mold. There was one towel for the 3 of us in the bathroom.
I called the front desk again and they said there was no other vacancy. They gave us a small credit for our stay. I hoped to grab someone at the front desk on our way out. We didn't see anyone and to be honest, I just needed to get out of there.
I would not return or recommend this location.
Great staff, great service, friendly and welcoming!
ByHosErn
2020 八月 07
I stayed at this hotel on multiple occassions and I never had any major issues.
However one to mention that needs addressing is that one night after getting back in later one evening the manager was drinking at the desk , the younger gentleman which was very disrespectful on behalf of IHG Brand.It was as if they were at a social gathering.
The Manageer at the desk was drinking
ByErinHol
2020 八月 02
Great hotel and great Location.
One evening I was coming in late and the younger manager he was at the reception desk and he was drinking, another staff was also present at the desk at the time. It was as if he was at a social, no care!
Great hotel
ByABBB8
2014 十月 21
Hotel was nice, and I had great time. Big part of my satisfaction was upgrade to nice suite.
Only one thing which spoiled my overall view was that I forgot in room charger for my toothbrush. Next day morning I called hotel and I was transferred to housekeeping services. I was promised that they will check room and call me back. Never happened. I called back two more times, every time front desk took message for housekeeping with promise to call back, but nobody ever called me back. Very disappointing.
Review
ByVacationing Grandma
2014 十月 20
The hotel was very clean and the personnel were very helpful. Thank you for a wonderful stay! Comfortable bed and GREAT SERVICE
good location
Byluvtravel2013
2014 十月 15
good stay, some construction work in hotel, eating places within walking distance
Hotel Stay
ByRhonda824
2014 十月 14
The hotel is clean and the staff is very friendly.
Great stopover
ByNormandNat
2014 十月 13
Except for the lack of free parking, this was a great stay.