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Holiday Inn Express & Suites Seattle South - Tukwila

90 Andover Park East , Tukwila, 华盛顿州 98188

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宾客评论
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整体体验

3.8

基于 4 评论
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Ratings Breakdown

4评论

  • 5 星级
    2
  • 4 星级
  • 3 星级
    1
  • 2 星级
    1
  • 1 星级

Didn't sleep a wink!

By

2022 六月 16

club

Positives--
The staff was great.
The rooms were clean.
The breakfast was good.

1 BIG NEGATIVE---
THE A/C NEVER WORKED---ALL NIGHT LONG WE SWEAT, AND NEVER GOT ONE OUNCE OF SLEEP!!

Please make this horrible night right. The front desk girl just said--Oh, I am so sorry.

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Very clean!!!

By

2022 五月 25

We always choose to stay in this hotel everytime we come to visit Seattle. Clean rooms and well maintained facility and lobby area. Exceptional manager! Her name was Angie. She was by herself trying to serve bfast for everyone while also checking the front desk due to short staff. She still manage to assist customers even with her busy time.

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Very Impressed!

By

2022 三月 28

This hotel was one of the best IHG hotels I've ever stayed at. From the time we walked in and were greeted by the front desk clerk Fatima, we felt at home. The hotel is kept VERY CLEAN! The furniture and wall art was very nice too. We liked the fact that, the hotel locks the door at 8pm and only guests can enter with a key, and only guests can use the lobby restrooms using their room key. That made us feel very safe and secure. The breakfast food area was kept very clean and you could tell Lupe took pride in her job, she was very friendly and accomodating! We LOVED! the pancake maker! One thing that wasn't so good was the turkey patties, they were very thin and on the tough side. It tasted like it was a vegan sausage pattie kind of cardboardish. It would have been nice to have potatoes or grits added to the menu.

As far as the rooms go, we had a King Bedroom and it was very clean, and the bed was VERY COMFORTABLE, we absolutely Loved it! Whenever we saw the cleaning staff in the halls they were very friendly and always said hello. There was only one issue with the bathroom, and that was the water in the shower was only lukewarm it really never got hot.

Will we recommend this hotel, YES! Will we stay at this hotel again YES!

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Concierge poor service

By

2019 五月 02

Check in experience took a lot of time even though I already paid online for everything just because they have faulty machines and I was assured that I was not charged multiple because of their faulty machine but apparently I was charged 3 times for that.
The rooms and amenities are nice but you can hear noises from the room upstairs and outside noise since it’s near the road.
Breakfast was just okay not too many options for meat just sausages and egg that’s it and the rest are breads.
Check out experience was very disappointing because we requested a late checkout just for an hour because we have a baby and we have lots of stuff and we still need to do the laundry for our wets clothes when we swam, but in a monotone voice the concierge said they can’t because it’s full, in a bit rude manner and non apologetic way. My husband and me hurrying to pack he went down for laundry nit knowing it’s a coin laundry, since we don’t have much time my husband was requesting if they can lend him some quarters to be charged to our room or we can pay it when we check out she plainly said to my husband “no we can’t do that” again in a same voice and manner. 11am she called us to remind that we need to leave the room, again in a very monotone unapologetic manner.
Up to now I am dealing with the refund for the multiple incorrect charged amount and waiting for them to call me. Overall I don’t recommend to stay here if you are looking for a good service.

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