由于长时间无操作,您的会话将在5分钟内0秒后过期。 保持登录状态
您的会话已过期。请 登录 您的账户

Holiday Inn Express & Suites Ventura Harbor

1080导航器驱动器 , 文图拉, 加利福尼亚州 93001

尚存疑问?
欢迎致电
宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
83%
推荐此酒店

整体体验

4.2

基于 137 评论
83%
推荐此酒店

Ratings Breakdown

137评论

  • 5 星级
    83
  • 4 星级
    24
  • 3 星级
    9
  • 2 星级
    16
  • 1 星级
    5

Poor Customer Service

By

2021 九月 27

When we first arrived, our room was not available and we had to wait in the lobby while the room was finished being cleaned.

The older lady from behind the counter, asked us to wear our masks and we did, yet 5 minutes later, she's talking to one of her employees that has their mask below their chin. Nice way to make your guests feel welcome.

When we went into the room, there was cat potty on the patio and had to call the desk to send someone to clean it up.

The following morning, we left for the day and returned around dinner time to find our room was not cleaned. We called the front desk and was told that I would have to request maid service if we stayed more than one night. She said, I'm sorry if no one told you. Then brought us towels and sheets.

So, we paid for maid service, yet had to make our own bed. During check-in they made it a point to tell everyone that if they smoked, you would be charged $300 and kicked out. But, failed to let us know that we had to request maid service.

阅读更多
收起

room with bad air condition; poor food quality

By

2021 七月 27

family of four. stayed for a night. woke up the next morning with sore throat-all of us. the air conditioner was not working properly through the night-warm air. was wondering when was the air conditioner last maintained and whether they clean/change the filter. went to the breakfast area to get some tea. we made 2 cups of tea. both the teas were curdled. reported to the front desk person. pointed out that most of the half and half packets looked curdled.

阅读更多
收起

Customer service

By

2021 七月 01

Representatives do not listen to guests concerns but rather interrupt and amuse the answer. Not helpful at all.

阅读更多
收起

Roos

By

2021 三月 13

Room244 was very dirty old and smelly
Chairs were ripped
Stain carpet, clogged up toilet , stain bath towels
and broken balcony screen door
Dangerous I had my 3 kids with me
Manager on duty never
return my calls

阅读更多
收起

Great service

By

2020 八月 04

Came out to Ventura to escape the heat from Los Angeles. Picked this particular hotel because it allows pets.
Sylvia who checked us in was cheerful and very accommodating to our early arrival and able to check us into a room right away.
The views are spectacular and loved the clear plexiglass on the balcony so you can sit and look out at the boats in the harbor, our fur baby appreciated the view as well! My only real dislike was the carpet in the room. Would be nice if they updated to a more cleaner friendly lament hard floor, especially if pets are allowed. Variety of restaurants and the beach was just a short and pleasant walk from the hotel. Will defiantly be back soon!

阅读更多
收起

Great Service - Nelly at the Front Desk

By

2019 十月 21

club

The hotel was clean, updated and nice. Staff were all really friendly. What made our stay exceptional was Nelly - she checked us in and took care of us during our stay. Being a seasoned traveler, I have checked in to hundreds of hotels. Nelly definitely stood out, great customer service

阅读更多
收起

Disappointed

By

2019 六月 28

Upon arrival we were informed that our room was on the 3rd floor with a harbor view as requested, however, the elevator was not working and they had no idea how long it would be until it was fixed. We asked about our senior discount and the woman checking us in just laughed at us but we thought she was just joking around.

We got some of our things and started up the six flights of stairs to our room. My wife has COPD and this was extremely difficult for her to do.She had to stop at each landing to catch her breath before she could go on. By the time we would get to the room she would have to do a breathing treatment. I had to make several trips to bring our luggage and medical equipment to our room.

The elevator was not repaired the entire time we were there!

Upon checkout we asked about our senior discount again and not only did we not receive that, we were not given any type of compensation for the inconvenience of the elevator not working.

I truly felt that we should have been giving some type of compensation for the inconvenience and also our senior discount.

This was the first time we have ever stayed at a Holiday Inn and were very disappointed. I have always connected the name Holiday Inn with excellent customer service. This certainly did not live up to that expectation.

阅读更多
收起

Great place, can't wait to go back!

By

2019 六月 23

The 2nd floor room was perfert! Very quiet, clean, comfortable bed and had all the amenities I needed. Great view, the balcony was amazing, very relaxing.

Excellent customer service, friendly attentive staff. A special thanks to the Sylvia, she was so helpful and made a much needed get away stay the best it could possibly be.

Looking forward to going back soon.

阅读更多
收起

Beautiful View of Harbor

By

2014 十月 21

club

We enjoyed the lovely view and walkway along the Harbor. A great location. Best hotel shower pressure (room 254)! Would definitely recommend if you enjoy the Holiday Inn experience.

阅读更多
收起

One of the Best HI ever!

By

2014 十月 18

We had a choice of a view or a room with a kitchenetter, and we chose the kitchenette. Though we only were staying one night on our trip up the PCH, and didn't cook, we could have. Loved the large size of the room with vaulted ceiling. Bathroom was extremely large and comfortable. Could only hope to be back in Ventura for another stay here.

发布人HotelStaff
2014 十月 21
Anonymous, Thank you for staying at our hotel.I'm glad you enjoyed your recent stay.I will share your comments to my staff.
阅读更多
收起

poor wi-fi internet coverage

By

2014 十月 17

club

was here for a business trip and the wifi connection continually dropped even though the signal strength seemed to be good. can't really do much during a business trip if you can't go online. told front desk about it but nothing was done to accommodate my issue.

发布人HotelStaff
2014 十月 21
Binhkie, Thank you for bring to my attention the wifi connection.I have contact our IT people to take a better look.
阅读更多
收起

Exceeded our expectation

By

2014 十月 15

club

It was a complete business with pleasure experience for my group. Staff were very professional but yet down to earth that by the end of the day, it did not feel like business in nature. The location is great, cannot ignore to relax due to proximity to the Harbor. Very pleased to have chosen this hotel.

阅读更多
收起