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Holiday Inn Express & Suites

606 Opportunity Drive , Columbia City, 46725

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50%
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Gesamterlebnis

3

auf Basis von 2 Bewertungen
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Ratings Breakdown

2Bewertungen

  • 5 Sterne
  • 4 Sterne
    1
  • 3 Sterne
  • 2 Sterne
    1
  • 1 Sterne

The staff needs to improve

By

07. Dezember 2021

I was here for about 2 weeks. My room was very clean and quiet. The bed & pillows provided excellent sleep, which isn't usually the case when I travel.
The staff on the other hand, needs a LOT of improvement.
Other reviews about nobody available @ front desk to answer phone are all TRUE. Even though my stay was an extended length, I had to repeatedly ask for the coffee bar in my room to be refreshed for the following day. I also had to specifically ask for housekeeping to attend to my room, even when I'd left the slip off the door to indicate I wanted housekeeping!
The BIGGEST issue was the fact that this hotel screwed up the billing MULTIPLE times. We're talking thousands of dollars being billed erroneously. A relative pd. for my stay and at one point BOTH of our credit cards were charged. The final statement that was shoved under my door the night before I checked out was completely wrong, showing my initial expected stay of 1 month. I'll never understand why an adjusted statement showing just the 2 weeks wasn't prepared. Holiday Inn is a recognized name in the industry, therefore I expect MUCH better service & knowledge of billing than what we received! It's time to re-train the staff at this location!

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Good

By

13. Oktober 2021

Nice new hotel.
Did however get to the room and there was no hand soap. Then at some point during the first night notice that there was rollie-pollie bugs all over our tile in the bathroom and entry way.

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