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Holiday Inn Express & Suites

606 Opportunity Drive , Columbia City, 46725

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auf Basis von 2 Bewertungen
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Ratings Breakdown


  • 5 Sterne
  • 4 Sterne
  • 3 Sterne
  • 2 Sterne
  • 1 Sterne

The staff needs to improve


07. Dezember 2021

I was here for about 2 weeks. My room was very clean and quiet. The bed & pillows provided excellent sleep, which isn't usually the case when I travel.
The staff on the other hand, needs a LOT of improvement.
Other reviews about nobody available @ front desk to answer phone are all TRUE. Even though my stay was an extended length, I had to repeatedly ask for the coffee bar in my room to be refreshed for the following day. I also had to specifically ask for housekeeping to attend to my room, even when I'd left the slip off the door to indicate I wanted housekeeping!
The BIGGEST issue was the fact that this hotel screwed up the billing MULTIPLE times. We're talking thousands of dollars being billed erroneously. A relative pd. for my stay and at one point BOTH of our credit cards were charged. The final statement that was shoved under my door the night before I checked out was completely wrong, showing my initial expected stay of 1 month. I'll never understand why an adjusted statement showing just the 2 weeks wasn't prepared. Holiday Inn is a recognized name in the industry, therefore I expect MUCH better service & knowledge of billing than what we received! It's time to re-train the staff at this location!

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13. Oktober 2021

Nice new hotel.
Did however get to the room and there was no hand soap. Then at some point during the first night notice that there was rollie-pollie bugs all over our tile in the bathroom and entry way.

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