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Holiday Inn Express & Suites Kailua-Kona

75-146 Sarona Road , Kailua-Kona, Hawaii 96740

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50%
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Gesamterlebnis

2,5

auf Basis von 4 Bewertungen
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Ratings Breakdown

4Bewertungen

  • 5 Sterne
  • 4 Sterne
    1
  • 3 Sterne
    1
  • 2 Sterne
    1
  • 1 Sterne
    1

This and That

By

19. Januar 2022

First of all, we stay at Holiday Express all the time on the mainland so pretty familiar with the brand. The location is good and although it is pretty expensive for what you get, considered a value for Kona. We had an issue -- the first room we were assigned had a strong mildew smell, and we are sure the bathroom vent was not working. Staff was wonderful :) and moved us to a much better room. But even this vent fan seemed really weak--I do wish they would look into their ventilation, or at least consider replacing carpet with laminate in an area where people are using beach, pool, with wet towels --and no place to dry or hang them. Room was very clean and breakfast friendly. Would be nice to add some Hawaii fruit--like banana instead of the apples. Thank you

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Kona hotel

By

12. November 2021

club

Clean modern room with good amenities. Comfortable bed. Reliable wi-fi. Friendly desk staff. Reasonable room price but $10 for parking is not. Hotel in convenient location. Property and neighborhood seemed reasonably secure. Breakfast itself was good however there was a family with 2 small children and the kids had very congested sounding coughs. The kids were coughing repeatedly and indiscriminately with no masks nor any attempt to cover their mouths with hand, napkin, cloth nor anything else. They coughed while standing at the order area (which contaminated service items), at the table and while walking around the breakfast area. The stupid irresponsible parents seemed totally clueless and uncaring. While it is difficult for hotel staff to control all guest activities, they should have at least said something to the parents and done a better job of decontaminating the area afterwards.

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Worn in bed

By

18. Juli 2021

Place was clean staff was friendly and room was a nice layout. Paid over $300 for room near holiday wknd. Woke up with worn in bed.under comforter in sheets felt it's slime 2x. Told front desk my room needed bug treatment & someone messed up bedding as bug in it. They asked for a pic. I said no, but went back to room found worm/millepede which can be poisonous and showed it to front desk worker as I brought it down in a cup. She nearly screamed. They told me they will give me a 50 credit talked to mgr Albert which at first he seemed very considerate I thought this was not enough and told him in email ten plus days ago. They only gave me $46 crefir but moved on. They then messed up billing charged original card holder for room which I asked at checkin not to do that. I sent another email to Albert very dissatisfied and I have not heard anything back. I would strongly reccomend against staying here. The bug was grouse and never should have happened but the lack or responsiveness and the very minor credit with continued aggravation. I would strongly reccomend other lodging.

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Find Something Else

By

28. Juni 2021

Let me start off by saying that I have stayed in hotels 75+ nights since COVID has started and this was the worst experience.

The staff that is available has been very friendly.

There has only ever been one employee available at the desk for my entire visit. Check in time and Breakfast time are all very busy and you end up waiting in line for a long time.

The bed and pillows are very uncomfortable. The curtains are missing so only a draw shade is available which lets it more light then I would like.

Grab and Go breakfast which they keep behind the desk has been VERY limited. Multiple times throughout the week the only options have been Orange Juice, Guava Juice, Plain Bagel, and one oatmeal. No Coffee except for the Keurig in the room.

The hotel ran out of Body Wash.

The only option for going up to a room is one elevator. The other one is out of order. The staircase lock to go up does not open with a room key.

Cleanliness has not been fantastic. We had a roach in our room, had to request service. The room cleaning was very average and didn't even replace our tissues.

One star for good water pressure and one star for a good A/C.

I have been an IHG member for fifteen plus years and stay almost exclusively with IHG. After this visit I literally signed up for a competitor the last day of my vacation largely due to this experience. I will take my nights where they will be appreciated.

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