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70%
Dieses Hotel empfehlen
Gesamterlebnis 3,6
70%
Dieses Hotel empfehlen
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Feels like a motel and is a motel
ByNicky65FR
11. Juni 2022
Poorly upgraded motel. Clearly does NOT meet IHG standards. No security. Anybody can get to your door. NO room to lay down your luggage. No king size available. Should not be in IHG chain. Poor experience.
Nice location, but...
ByAY64
03. Mai 2022
Location is good, and the view of the pond is nice. The hotel is outdated, very crowded, single elevator serving dozens of rooms, no laundry room on premises, no safe deposit boxes in-room or in the lobby, very poor wifi, low water pressure in the morning
Disappointing stay (unusual for Holiday Inn Express) Part 2
ByGoyaman808
09. März 2022
Stayed: 02/28/2022 - 03/02/2022 (2 nights)
Part 2
In addition to the previous review:
Cons:
- Housekeeping Services. Website says "Daily Housekeeping Services", upon check-in, was told that we had to request for housekeeping services the next morning if we wanted the room to get services along with fresh towels etc.......
Again, this is probably due to lack of staff or to cut costs. Disappointing.
Mosquitos Haven
ByAnti-Mosquito
15. Oktober 2021
Unfortunately I cannot recommend this property. We stayed there October 6, 2021, and as we were walking to our room, there were so many mosquitoes on the ceiling of the walkway to our room (5 floor on the end) that it was truly unbelievable, It was impossible to open the door to our room without several of them coming into the room. We had to purchase bug spray and spray outside our room and had to eliminate a half dozen that made it into our room too. Told hotel staff they needed to contact Vector Control with the County to take care of the problem and spray the pond that was next to the hotel. If it were not for the hundreds of mosquitoes, I would have rated the hotel a little better. But personally would never stay there again!
Convenient location
BySnr Dlx
06. Oktober 2021
The location was convenient for us when we went to the Aquarium, Wharf and 17 Mile drive. Parking was ample and appeared to be secure. The complimentary
breakfast was appreciated and Covid 19 protocols were implemented by the staff. This was a no frills establishment but met our needs for our brief stay in Monterey.
Not up to IHG or HIE Standards
ByVacation letdown
11. August 2021
I'm not sure how this hotel can be called HIE give dated/run down/broken facilities. I've stayed at close to 100 HIEs and usually know what to expect. This was complete disappointment.
Rooms dated, small (full beds only) and our room had foul smell. Could not be moved b/c mgmt. said all the keys had been made for day. IHG status means nothing here.
Hot tub broken and staff was stumped when asked when it would be repaired.
Charging 5 Star rates and providing 1 star facilities. I get they can charge over three hundred/night during vacation season but why such a run down facility?
So Disappointing!!!
ByGaryth
27. Mai 2021
We were so disappointed with our stay at this property. The man who checked us in was rude. The room was tiny and the bathroom is subpar. The website claims the rooms have recently been renovated; however, it was the bare minimum. We were told that we had to request housekeeping services the day we wanted it (by 8am). The room was cleaned once. We needed new towels and for our trash to be removed; however, this happened only once. We requested new towels and waited hours for them to be delivered. I called the front desk after waiting for so long only to be told that Housekeeping had gone home for the day and they did not have access to towels. Thus, this request was never fulfilled because the staff did not follow through. Very poor customer service. We had to take the elevator up to the fifth floor to access our room - each day we would attempt to enter our room after being away for the day and we would then have to go back to the front desk to have our keys reprogrammed. This happened every day and waisted a lot of time and caused frustration. The property is old and the ONE elevator was very slow and could only accommodate a couple of people. We had to wait multiple times because of overcrowding with hotel staff and their carts. The water pressure was very low. The complimentary breakfast was inferior - limited options and tired and minimal. The hotel staff offered no solutions (towels) and no follow through - no need to make the guest comfortable. We live in St. George, UT and have had the best experience with the local Holiday Inn. The rooms were so clean and comfortable. The staff was amazing and always greeted us each time we went to the lobby. They were so helpful and we spent many nights at their hotel while we were building our home. Unfortunately, we expected the same quality of a hotel and service but were sorely disappointed in this hotel. We will not be returning but would like to continue to give Holiday Inn a chance because we had had such a good experience prior. We are IGH members and the entire stay in Monterey continued to disappoint on a daily basis. This hotel is not owned by Holiday Inn - could that be the cause of this inferior product?
BAD CHOICE IF YOU WANT TO ENJOY MONTEREY
BySHAERI
05. April 2021
DO NOT BELIEVE ANY OF THESE RATINGS< THIS HOTEL HAS BEEN A DAY INN. THE JUST PAINTED OUT SIDE< EVERYTHINGELSE IS AT THE LEVEL OF A POOR MOTEL. VERY MEAN STAFF, CHEAP AMENITIES, THIS MOTEL EVEN DOES NOT OFFER PERSONAL SHAMPOO, THEY OFFER REFILL ABLE SHAMPOOS, NOT CLEAN. LOOK AT THEIR FOOD STORGAE BACK OF THEIR FRONT DESK TO SEE HOW DIRTY THIS FACILITY IS. DO NOT EVEN THINK OF STAYING ONE NIGHT HERE. THIS LOCATION DOES NOT EVEN DESERVE HALF A STAR.
My 8 year niece gave 2.5 starts out of 5!
ByGave it a try
10. November 2020
I don't bother much about writing a review as I get what I typically want due to my hotel status.
I reserved two rooms for the weekend for my niece and her friends who live 3 miles away from the hotel. She wanted to swim with her friends. Checking in at 3pm, she called and complained about a staff member's unkind tone and lamented that the swimming pool I had promised was closed. She wants to go back to Springhill Suite in Marina, CA.
She declared she is never going back to the hotel again.
Does Not Meet HIE Standards
ByGarbel
18. Februar 2020
Have stayed at many HIE properties over last 15 years. This property has put a nice front end office and dining area on a very old building. Some upgrades in room but does not meet overall HIE standards. Rooms small, very dirty tile in bath, small baths and TV that did not work properly in 3 days there. Had maintenance tech up 3 times and never got it to work properly. Website says pool out of commission until end of Jan. We were there in Feb and told it was out of commission until March. Was told at checkout that we would be credited with 1,000 extra points due to TV difficulties. Our room stay points have been posted but not the 1,000 points.
Great Service
ByBelissima-0219
20. Oktober 2014
The atmosphere upon entering the hotel was very accommodating. The staff were not only gracious and helpful but they were also in a very cheerful disposition. The beds were so comfortable and felt so heavenly.
I will stay here again when given the opportunity and will highly recommend to friends.
Great place to stay
ByDD1113
17. Oktober 2014
We enjoyed our stay here very much. The front desk staff was very pleasant and helpful. We had dinner at a local restaurant our first night there that was recommended named the Fish House. It was great and just down the street.
The rooms are clean and comfortable. Very relaxing.
Getting into Monterey is easy. The road goes straight into Old Town.
We enjoyed our stay and will stay again.