 Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
76%
Recommander cet établissement
Impression générale 3,9
76%
Recommander cet établissement
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Could use updating but nice
ByAnniversary geyaway
juin 22, 2022
Got to the hotel no trash bags or ice bags or cups for water and coffee, had to get some from downstairs didn’t have any, ran into a housekeepers who did not speak english so I had to point to what I needed on their carts. It was very warm, my husband went to adjust the thermometer and backed up and he cut his leg on the bed frame, didn’t pack any bandaids, so I went down stairs again and the nice lady gave me a few bandaids, the next day he was still bleeding so we went to the store and bought bandaids, as we did it want him to bleed on the sheets. the building can use a an update when you sit on the deck you get wet from the AC units above you. The floors and carpet looked dirty, we chose to stay because we’ve always felt comfortable in the Holiday Inns
Terrible customer service
ByDbl g
juin 14, 2022
Terrible customer service trying to get a reciept from a stay when their system was down
Bad customer service
ByMo77
juin 08, 2022
I booked 3 night. Checked out after 1 night.
Real bad customer service day and night… especially night. I was shocked
Great Stay
ByZebfox
mai 24, 2022
Will always use this HIE.
When flying out of Nashville. Great Hotel.
Wonderful staff!
ByGoeff B
avril 15, 2022
I first decided to stay here because they offered a place to keep my car while I took a flight out of Nashville Airport. The shuttle was great and the driver nice and chatty. They are literally two minutes away from the airport - awesome! On the way back, I simply called for a pick up and the shuttle was already there At check out (11 am!), I had missed breakfast, but the front desk (Pamela) went and made me a personal ‘Grab Bag’ - so wonderful and kind!
On my most recent trip, I was greeted by their Director of Sales and Kathy who made sure that I was all taken care of and settled in my room. The rooms are clean and comfortable, and the showers are awesome! On my leaving, I was blessed to see both Pamela and Kathy again and they were very kind and warm as I left. I will only ever use this hotel whenever I fly in and out of Nashville Airport in the future. Truly wonderful staff!
Wonderful
ByBonnie Lee
mars 12, 2022
I highly recommend this hotel. The rooms are clean, the food good and the staff, especially Negara at the front desk, were so friendly and helpful. Even with a long line, she took the time to help each guest. She helped me sort out a lengthy and confusing situation with a booking company and when finally successful, she smiled. Whenever I am in Nashville, I will stay at this hotel.
Great Shuttle service
ByRoad warrior 41
février 22, 2022
My wife was in a wheel chair due to an injury she had suffer on our vacation. The Holiday Inn Express shuttle drive, Kevin, went out of his way to make us comfortable. He not only help her in and out of the shuttle, he pushed her wheel chair up to our room and brought up our luggage.
Nashville Trip
ByChiquita Bella
décembre 08, 2021
We were here for 4 nights and had a great experience. Pamela at the front desk was remarkable! She smiles all the time and eager to assist you in any way. The entire staff was great. We highly recommend you stay here. The hotel is very convenient to all Nashville activities.
Gross room
ByKD49
août 26, 2021
I had booked a single night at this hotel before I was to fly out the following morning at the end of a business trip.
Check in went well. The gentleman that checked me in was very friendly. However, that is the only positive thing I can say about my experience.
The room was awful. The a/c unit was leaking and the entire floor near it was soaked. There was what looked like black mold across the entire ceiling. The room felt stuffy and smelled unpleasant.
I decided I was not going to sleep in that disgusting of a room and found accommodations elsewhere.
Not great!
ByKD49
août 22, 2021
Check in went smoothly and the gentleman that checked me in was very friendly. However, that is the only positive thing I can say.
The room was horrible. The a/c unit was leaking all over the floor. The ceiling was covered in what looked like black mold. The room smelled horrible.
I left and checked into a hotel across the street.
Honeymoon Nightmare
ByADEWBUG
juillet 06, 2021
When we arrived on our honeymoon and was given a room we went to the room opened the door and the bed was unmade and dirty sheets was wadded up in the middle of the bed , used toilet not flushed , went back downstairs to let them know about our room and she stated all they had left in inventory was queen beds, I told her that's not what we wanted on our honeymoon. She never apologized I felt like I was a inconvenience to her and that I was bothering her at the front desk. We also asked about Park and fly and what time the shuttle ran. He threw our luggage in the back. When we returned from our flight at 11:59 pm , I called the hotel 4 times and Crystal told us he was on his way. We was finally picked up at 1:15 a.m. He drove really fast through the terminal slinging us from side to side and it felt like he was speeding around the curves and the turn onto Donelson pike then slammed on his brakes at the red light turning right to the hotel. When we arrived at the hotel he said he could help us.We asked him about a room for the rest of the night and he quoted us 169.00+ tax to stay a couple of hours. We had to be on the road by 7 to get back home.We left and went and found a hotel that has customer service and cares about their customers.
Never Again
ByBsDulcimer
juin 28, 2021
We have been staying at this hotel for years whenever we had a flight out of Nashville. We booked an ADA room with roll-in shower for three people. For the third time there was no accommodation for the third person. They brought in a cheap rollaway bed with a thin mattress and a bar across the middle underneath. The room smelled. When the rollaway was in place, I couldn’t get either my wheelchair or walker past that bed to get to the bathroom. We will select a different hotel in the future.