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Holiday Inn Express & Suites New Buffalo, MI

11500 Holiday Drive , New Buffalo, Michigan 49117

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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
92%
Recommander cet établissement

Impression générale

4,4

en fonction de 151 avis
92%
Recommander cet établissement

Ratings Breakdown

151avis

  • 5 Étoiles
    94
  • 4 Étoiles
    39
  • 3 Étoiles
    8
  • 2 Étoiles
    6
  • 1 Étoiles
    4

Guests Beware, they don't enforce or encourage their own mask wearing policy.

By

juin 29, 2020

Upon checkout yesterday, I told the team member that I was disappointed that the hotel was doing nothing to enforce their own mask wearing policy while in the hotel. She stated that she was behind the plexiglass, therefore didn't need to wear a mask, which I understand. I then further explained that I wasn't referring to the hotel employees, but the guests. She said she couldn't enforce mask wearing. I then pointed out to her that when I made the reservation on the website that it explicitly stated that visitors and guests are required to wear face coverings and it appeared to me that they were doing absolutely nothing to enforce it. I felt safer making a reservation where I thought measures were in place to protect guests. I saw no sign noting the requirement of masks, no masks being offered to guests without them, or even the first mention to any of the several guests without coverings to please cover their face to protect others (since it is the hotel's requirement per Michigan Executive Order). The front desk clerk then made a gesture to the back corner of the office area stating she has masks for guests, but they won't wear them. What?? I never even heard them offered to any guest without a mask, let alone any sign telling guests that they were available. I think IHG should certainly remove the "false" indication of requiring masks off their booking website if this is not going to be enforced. If gives guests that are considerate of other's health and their own, a false sense that they're going to be staying at a safe place. Otherwise the stay was pleasant. The room was clean, floor markings with social distancing guidelines were in place and hand sanitizer was in multiple locations throughout the hotel. A hotel is private property and absolutely reserves the right to enforce their own policies. If you want to benchmark a business that is doing it right, look to Menards. No guest is allowed in their store without a face covering.

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Comfortable

By

octobre 21, 2019

Great room and comfortable pillows. We enjoyed it.

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Dated room and poor amenities

By

juin 12, 2019

The room took me back to the year 2000. There was no menu for the very old television, and it would turn itself off after 5 mintes. The room had no amenities outside of a bed and bathroom (ie. fridge, sink, etc)

Additionally, it was very expensive for a room in New Buffalo and I did not see the value. I would not stay here again and would not reccomend unless updates are made. Additonally I did not recieve anything for being an IHG rewards member.

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etwertwe

By

décembre 21, 2017

club

Writing guidelines

- Avoid making customer service inquiries. Instead visit Customer Care or Contact Us for immediate attention
- Refrain from mentioning competitors or the specific cost of your stay
- Do not include any personally identifiable information, such as full names

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Excellent handicap facility

By

octobre 18, 2014

All handicap accessories are truly the correct specifications for handicap use.

Publié parHotelStaff
octobre 21, 2014
Hi There, We were glad to know you the room meet your needs so you could enjoy your stay with us. Thank you
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Convenient location

By

octobre 17, 2014

This was close to the downtown area and easy access to the expressway. Great place to stay and would stay here again when I'm in the ara.

Publié parHotelStaff
octobre 21, 2014
We were glad to know you enjoyed your stay with us and it was a convenient easy access for your needs during your stay. Sincerely
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Very Clean, great night's sleep

By

octobre 16, 2014

platinumelite

I've stayed at the New Buffalo location a few times this summer and always find the rooms to be very clean. The front desk staff was friendly and their check in and check out process was quick.

I will be back and have already recommended it to others.

Publié parHotelStaff
octobre 20, 2014
Thank you for the nice comments and sharing them with others Thanks
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Nice place

By

octobre 15, 2014

club

Fine motel had no problems with anything during my stay. It was pleasent and uneventful.

Publié parHotelStaff
octobre 21, 2014
Hi There, We were happy to learn you did not experience any problems during your stay with us. We hope to see you again on your next trip to New Buffalo
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Staff was great

By

octobre 14, 2014

club

Definitely time to get some new mattresses,these were pretty beat! The room was clean and the staff was very nice but the bed was more like a fold out couch than a bed.

Publié parHotelStaff
octobre 21, 2014
Hi There, We apologize that your experience was less then satisfactory. We appreciate you taking the time out of your busy schedule to share your concern. We will defiantly address the situation you have wrote us about. Thank you Thank you
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Great but not perfect

By

octobre 10, 2014

Room was nice, location was perfect.
Walls seemed paper thin, we could hear the conversations in the next room and the man upstairs either weighed 300 lbs or the floor was that thin. We could hear every step they made! When I went to shower in the morning the shower was full of black hair! Yikes. Decided to drive home with out the shower.
The ladies at the from desk were very friendly!
Would I stay here again............maybe. If I did, I would ask for a corner room and I would check the shower before I paid the bill!

Publié parHotelStaff
octobre 14, 2014
Hi There, We would like to apologize for the inconvenience you experienced during your stay. We were not aware of your issues during your stay. We hope you will stay with us again and we will make sure you will get a corner room and make sure you will be completely satisfied with your next stay with us.
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Great Hotel

By

octobre 08, 2014

club

Great service and room was clean. HVAC system a little noisey. Breakfast was Ok but could have been better.

Publié parHotelStaff
octobre 14, 2014
Thank you for sharing with us your comments, we appreciate you taking the time out of your busy schedule to share your experience, We pride ourselves in customer satisfaction and will address your concerns. We hope you will visit us again the next time you visit New Buffalo Sincerely
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Great Place to stay

By

octobre 08, 2014

We have come to this hotel on several occasions and plan to return annually.

Publié parHotelStaff
octobre 14, 2014
Hi There, Thank you for the nice comments, We look forward to your next visit. Thank you
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