 Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
86%
Recommander cet établissement
Impression générale 4,3
86%
Recommander cet établissement
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Friendly staff and clean hotel
ByCsandy47
mai 23, 2022
I’m so glad I came across this hotel as it had lots of food restaurants nearby and had a clean lobby including breakfast in the mornings. This was perfect for my mom and I as we were visiting from out of town. We felt safe with just the two of us and slept at ease in our room as we were able to request near the elevator. Thank you again Holiday Inn Express!
Just My Luck
ByMarty61
septembre 04, 2020
Never had this experience before. While un packing I took my bathroom items in to bath room and noticed a dead ant on the sink. It was just one ant and I rinsed it down the sink drain. I thought it was from their deep cleaning, thinking the fumigated the room and just happen to miss it or it appeared after they left. I checked the rest of the room and pulled back the bed covers and checked the bed and all was good. So I didn't say anything. But my last night staying I come back from the days business and just so happen to pull back the bed coverings again and noticed 2 ants, live ants on top of the sheet. I then pulled back the the cover and there were about 50 ants at the foot of the bed. I called to let them know and they immediately came and put me into another room. Needless to say, I was very disappointed and reluctant to even stay in the room they switched me to. I checked every area in the room and it was clean and no critters. Being it was my last night in town, I decided to stay. There was one other uncomfortable situation the first day I was there on the property, but has nothing to do with the staff or hotel itself so I wont mention it. I don't think I'll stay there for my next trip back in a few weeks. I wasn't looking for anything but you think they would have comped me one night stay. No chance!
Great stay!
ByROSE BOWL BUCKY
avril 06, 2020
We stayed here for the Rose Bowl and everything was fantastic. Thank you!
Sometimes cost should be the 2nd consideration
BygntHouston
octobre 21, 2014
I recently visited Pasadena for the 2nd year in a row with my sister and her two young grand-daughters. Last year we stayed at Holiday Inn Express. This year I booked at a competitor because of lower rates. After one night there the girls disliked the hotel so much that they implored me to move to the Holiday Inn Express. We did. The staff and accomodations at Holiday Inn Express were of superior quality and worth the extra price. I won't make that mistake next year.
I FELT LIKE WEWERE ONE OF THE FAMILY INSPEAD OF A GUEST
Byannemz
octobre 20, 2014
I came to Pasadena to help my daughter, who is 23, during and after surgery to her ankle. The staff at this hotel were truly exceptional From.my check in to my check out they met my needs and my requests due to the circumstances. I have never stayed in a hotel for a period of time other than for vacation and this time it was just to make sure my daughter was comfortable. The staff made sure a wheelchair was available for my daughter, cleaned the room at convenient times for us and not their schedule, everyone always had a smile on their face and even would ask how my daughter was feeling. Moe, the General Manager really showed a genuine concern for us and made sure he asked if there was anything he could do for us several times. And how about this, at check out we even received a GET WELL card signed by the staff for my daughter. You don't get that everywhere.
TREATED LIKE FAMILY AND NOT JUST ANOTHER GUEST
Byannemz
octobre 19, 2014
I stayed at this hotel to be with my daughter during an ankle surgery and recovery. As soon as I checked into the hotel I felt like someone special. The front desk, the General Manager, the staff members at the breakfast area, maids, and really all members of the staff at this hotel always greeted me with a smile and a Hello.
The General Manager replaced the old wheelchair with a new one wheelchair for my daughters use. He said the old one needed repairs anyway and wanted my daughter to use a safe one.
After surgery when we walked into the lobby they even asked how everything went and really cared/
The young lady who cleaned our room worked around my daughters comfort to make sure the room was always clean.
We even received a get well card at the time of check out.
I thank everyone at the Pasadena Location and want to make sure you are recognized for your kindness.
Somewhat disappointed
Byjthig
octobre 18, 2014
I stay at HIE for work all the time. This property was a bit of a disappointment, however. The appearance of the hotel was poorer than I have come to expect. Additionally, the air conditioning was temperamental and it was virtually impossible to cool the room properly. It was either sweltering or freezing. Lastly, the lights on the balcony were so bright that it made it difficult to sleep.
Great Location.
Byjoeyjoeshabadu
octobre 14, 2014
Excellent choice if you require access to various freeways in LA area.
Hotel Needs A Face-Lift & Wi-Fi Accessibility Improvements
ByPasadena Traveler
octobre 12, 2014
This Pasadena location is tired. The staff is kind and courteous. The maids did a nice job in the room but they can't help if the corridor carpets are saggy 'n old and the hallway walls dingy. The dining space is cramped. The music speakers in that public area interfere with the television/cable am newscast - making it very difficult to hear the reports during brunch hours. The outdoor pool is clean but its accessories and patio area are old and worn-out. The elevators are over-heated and ugly. This Express has close proximity to the heart of Pasadena but lacks the sparkle to make it a repeat.
Holiday and Work
ByStallion 11
octobre 07, 2014
Very nice stay, comfortable, clean, and close ot or destination.
I love this hotel
Byashprt2014
octobre 07, 2014
This is a really great property. Customer service is impeccable. They really make you feel like you're home. They do an excellent job of recognizing its platinum elite members. I love their suites. The beds are so comfortable and the rooms are elegant and spacious. I was happy to get the same suite I had before. I will definitely be coming back when I stay in the Pasadena area again.
Basic review
BySockeye71
octobre 03, 2014
Kind staff, very helpful and friendly. Parking close to the hotel is limited but the garage in the back does offer an alternative for guests that plan to stay longer.
If I'm in the area I'd probably stay here again.