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Holiday Inn Express Rochester - University Area

717 East Henrietta Road , Rochester, New York 14623

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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
60%
Recommander cet établissement

Impression générale

3,6

en fonction de 5 avis
60%
Recommander cet établissement

Ratings Breakdown

5avis

  • 5 Étoiles
    3
  • 4 Étoiles
  • 3 Étoiles
  • 2 Étoiles
    1
  • 1 Étoiles
    1

DEPLORABLE ACCOMMODATIONS

By

janvier 19, 2022

*** HEED ALL WARNINGS AND STAY AWAY FROM THIS DEPLORABLE HOTEL!

*** NOT a 4 star rating ***

Was part of a group for a hockey tournament supposed to stay 2 nights. I got checked into a room with 2 beds and upon walking to my room, noticed the door was very discolored, yellowed and dirty (was supposed to be white like the other doors). Walked in and noticed the tub had left over dried soap from the previous guest. The tub was never cleaned. I took a picture and showed the girl at the front desk who stated she would clean it since nobody was there from housekeeping. I left for a game and when I got back was told she never got to it and told me “Just rinse it off with hot water and that’ll take care of it!” I was appalled! I went back to the room but refused to shower in this filth. I ended up requesting another room and the front desk clerk put me into a room that supposedly maintenance released to allow it to be occupied. It was worse than the first room they put me in! The second room had a tub faucet that was constantly leaking, missing caulk and had two different substances laying in the bottom of the tub. The back of the toilet had p_bic hair on the flat area around the toilet seat lid. Ceiling peeling. The bathroom electrical outlet is a fire hazard - GFCI outlet was not working as both buttons were stuck in. I tried to test it and nothing happened. Upon turning down the bed, I found wrinkled sheets that have already been slept in along with a long black hair and a stain. At night the entire door lit up from light emitting from the hallway because there is no proper seal on it which is a fire hazard. I ended up sleeping on the top of the bed as they had no other rooms to move me in. I made food for my child in the microwave as I had a hairdryer on and my entire room lost power and could not be reset. Called the front desk and they advised me maintenance was on their way up to check it out. I waited for an hour and nobody showed. I walked down to the desk to ask what the status was as I could not use the bathroom and there was no electrical in the entire room, she stated maintenance was heading up now. So I go back to the room to find nobody. Asked my son if anyone showed up and he said no. I waited another hour and called down again. Front desk clerk stated “Okay, here’s the situation…I told the housekeeper about it so she could take a look at it but she didn’t know what to do for that, so we had to call the maintenance man in, he’ll be coming but you just have to be patient! It’ll get taken care of!” I thought I was more than patient considering. I missed breakfast because I was lied to about him coming up to my room to check it out and nobody kept me in the loop as to what was going on. I finally had enough and checked out a day early because this was by far THE WORST hotel I have EVER stayed at in my life! Save yourself the aggravation and find a better hotel. Do your homework and check the reviews!

*To the RP designated to address negating or poor reviews, DO NOT send me a message stating you are going to address this issue! Clearly, you don’t! You copy and paste the same pre-written message to all negative/poor reviews and nothing gets done! Don’t waste my time! Spend it correcting your deplorable hotel!

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3rd stay here. first 2 were great. this one, -stars

By

mai 03, 2021

This was my third stay here.
The first 2 stays, both in the past 8 months, I had nothing to complain about. But this time, room was not really clean, bathroom was not clean, heater did not work correctly, breakfast was the pits (brown bananas, oranges and cellophane muffins with breakfast cereal. sorry, I don't eat that kind of food.
staff seemed like they didn't want me.
sad, as the other 2x times things were great.

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Manager very accomodating!

By

août 24, 2019

I always stay at this hotel when we have any functions at University of Rochester or dropping off/picking up my daughter. There was some confusion with a booking on my last stay. The manager was very accommodating and more than made up for the error. The lady that runs the breakfast in the morning is an absolute treasure, making sure everyone is happy.

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Outstanding!

By

août 16, 2019

club

From the moment my son and I walked in, the service was outstanding! From the lovely ladies at the front desk, to the kitchen staff, to the housekeeping staff, everyone was extremely friendly and kind. Our room was clean and the bed extremely comfortable. Our bathroom was spotless. Breakfast was great, a lot of selection to choose from and there was always fresh coffee available anytime of the day, plus the homemade cookies in the evening was just the extra touch after a long day of sightseeing and shopping!

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Kind and Professional Staff

By

juillet 31, 2019

Really felt the staff went above and beyond with getting us the room we wanted and being very accommodating during our whole stay. Not sure the manager's name but he and the staff were great! The service measured up to the best I have received at any hotel stay in the last five years. The breakfast was great everyday and the staff was even willing to open breakfast early and close late when needed. Highly recommend this hotel.

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