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Holiday Inn Express & Suites Detroit North - Roseville

30300 Gratiot Ave , Roseville, Michigan 48066

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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
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Impression générale

1,8

en fonction de 5 avis
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Ratings Breakdown

5avis

  • 5 Étoiles
  • 4 Étoiles
  • 3 Étoiles
    2
  • 2 Étoiles
  • 1 Étoiles
    3

Despite contract, no deal.

By

mars 24, 2022

Per our contract, we were to have a group rate with a number of comp'd rooms. After weeks of trying to get our comp'd room credits, the hotel management does not want to honor our contract. Good thing there are many other hotels in the area to work with next year.

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ADA Compliant?

By

décembre 02, 2021

I made our arrangements with Jenae days ahead of our stay to ensure we had a room that would fit our needs. When we arrived the clerk at the desk was rude when she saw us arrive with our service dog. The room was not up to par. There were signs of construction that appeared were not complete, including the toilet paper holder falling off the wall and the exhaust fan inoperable. In addition, there was no top sheet on the bed and a piece of the headboard kept falling off.

I expected better service and accommodations for the nightly rate. I went to great lengths to make these arrangements ahead of time to give you and your staff time to prepare for our visit. I made you aware of the needs of my guest who is a disabled veteran and his service animal only to feel like we were placed in a room that was less than others because we had a service dog, which is a direct violation of the Americans with Disabilities Act.

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Lost jewelry

By

octobre 04, 2021

The overall experience was tainted by the fact that I left my jewelry on the bedside table underneath the welcome card we received upon check-in. Unfortunately the staff did not return it to me.

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Filthy

By

mai 13, 2021

My family and I were in Detroit for a funeral so this was the last thing we needed. This hotel is extremely dirty and either short staffed or they don’t care. I asked the front desk multiple times to bring linens for the couch bed and have housekeeping clean the bathroom without it ever being done. There was hair on and around the toilet, shower and towels and I don’t know what on the shower floor. The shampoo rack was duct taped to the wall, one of the beds and the air unit was broken among many, many other issues. I went to front desk and got my own linens and explained I would not be staying the 2nd night due to filth. There were others in my family who had rooms there with similar experiences. I am very, very disappointed.

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Covid or not clean is clean

By

août 02, 2020

club

We stayed in this hotel in June and that visit went well with a few minor exceptions so we decided to book again. However, our stay in August was a complete difference. It was late when we arrived the first night so I didn’t notice much except the smell right away (smelled as if some had been smoking in the room) until the following morning. Clean is NOT a priority here. Even though hotel is fairly new, the carpet had stains and sticky substance all over it. There was hair on the bathroom floor and in the beds that came from myself or my children, none of us have long straight hair. There was no remote for the tv. When we went to the front desk to ask about it, we were given a new one that wasn’t programmed for the tv and try as I might I couldn’t get it to program. The fact that cleaning is NOT done while we are out of the room just doesn’t make sense and the fact that a deeper clean is not taking place after guests checks out is very worrisome during this pandemic. I don’t feel this hotel was no where near worth the amount I spent.

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