Holiday Inn Express Woodstock-Shenandoah Valley

Hello Mambomama Thank you for taking time out of your busy schedule to let us know about your experience at our hotel. Our staff takes pride in providing excellent service. With that said, sorry we fell short of doing that during your check-in process. Not to make any excuses but we have few new agents under training and it seems one of the new agent’s helped you with check-in. As you know, while under training mostly everyone is little nervous and little slow. One suggestion I may make is to book your reservation in advance / prior (instead of ‘walk-in”) to arrival and that would give the hotel opportunity to have everything ready prior to your arrival. Happy to hear that you enjoyed the breakfast and found the hotel to be clean. We will continue to train and hope to improve our check-in speed with warm welcome. Sincerely Guest Service Team

Hello Dummie123 Thank you for taking time out to write a review. Sorry we did not meet your expectations and that you felt it was OK experience. We try our best to offer clean accommodations and exceptional service at fair market price. Our breakfast hours are 6:30 to 9:30 and majority of the time the breakfast is ready prior to that time and extended further than normal closing time. In future please remember if you are leaving before our breakfast time my staff is always willing to offer “to go bag” which would include items such yogurt, milk, oatmeal and fruit. We also offer fresh coffee and tea 24 hours. Thank you Guest Service Team

Hello WWII (GA) Thank you for taking time out to write a review. We value and appreciate each and every guest and specially IHG reward members. With that said, sorry we did not recognize your Gold Elite Membership level. The elevator was having mechanical issue (Which was fixed next morning) where the door was not fully opening and for guest safety my staff decided to put it temporarily out of service. Due to elevator issue, my staff was available and offering assistance to guest(s) who needed help. We were also offering rooms either on 1st floor or 2nd floor (lobby level) so guest would not have to use the elevator to enter / exit the building and guest room. As for breakfast, we are not trying to make excuses but we had two tour buses during your stay and during those busy times the breakfast area tends to get little too busy. During those busy times we open up our multi-function space (based on availability) for guest to have breakfast and avoid wait time for clean table. Sorry our Breakfast Host did not mention about the additional space to you. We try to provide hot cooked food and at times like these the staff and equipment sometimes is not able to keep up with demand and we apologize for the inconvenience it caused during your stay. As for the price, your company has very good negotiated price with Corporate Lodging and in turn we honor the Corporate Lodging clients such as yourself. Sincerely Sorry Guest Service Team