Holiday Inn Express Boone

Thank you for choosing to stay with us. I'm sorry you weren't able to sleep well while away from home. It's always difficult to be away from the comfort and familiarity of your own bed. We would also like to thank you for noting that it didn't have anything to do with our bed. We hope to see you again soon! Safe travels!

First and foremost, please accept our sincere apologies to you and your mother. While our guest’s privacy and security is very important to us, our front desk is trained not to give out any personal information, including whether a guest is staying with us or whether or not they have checked in. However, if you communicated to our front desk staff that you were expecting your mother to arrive, they should have provided a courtesy call to inform you of your guest. We clearly fell short on communication in this particular situation as well as sensitivity toward you and your mother’s feelings and in doing so jeopardized a relationship with a valued guest. We appreciate you communicating your concerns through this review as we will be certain to use it to ensure this as a learning experience to ensure this does not happen again. Again, please accept our humblest of apologies to you and your mother, I can assure you that while we fell short on communication, we did not mean to mistreat anyone out of malice. Best regards and sincerest apologies.

Dear Valued Guest, Thank you for being an IHG Rewards Club member and for leaving us a feedback. We are very disappointed to hear about your experience on your recent stay. I have sent you a private message addressing your concerns. We all hope that you will continue to choose our hotel for your accommodation needs as we always value your support and your patronage. Sincerely, Dhan M Case Manager IHGCare