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Holiday Inn Express & Suites Clear Spring

12426 Houck Ave , Clear Spring, Maryland 21722

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
0%
Recommend This Property

Overall Experience

1.7

based on 3 reviews
0%
Recommend This Property

Ratings Breakdown

3reviews

  • 5 Stars
  • 4 Stars
  • 3 Stars
    1
  • 2 Stars
  • 1 Stars
    2

Don’t recommend

By

04 June 2019

Very friendly staff member at front desk...gave us a good price but told us hot water was not working we ok’d to stay since just over night travel. Asked if hot tube and pool were working was assured yes. Went to room which was not clean old empty water bottle on counter food all over floor. Went to hot tube out of order big sign on door staff member apologized and blamed management she was not aware. Breakfast was horrible room looked newly done but paint job is horrible patch work horrible. Would not stay ther again and usually can always count on Holiday Inn express will re think that now.

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Disappointed

By

28 May 2019

I have stayed at many Holiday Inns and the experience has always been great but NOT this time. Was with a wedding party and we had many many rooms blocked off that were not ready some that came late in the evening that still were not ready. Whenever you had to go to the front desk and ring the bell you would wait until someone decided to come to the desk. No replacements of any item was provided in our stay. The ONLY thing that was good was the lady working the breakfast area and she kept things stocked as she good and was friendly. Pancake machine broke for the stay we were there though. Just very very disappointing that such a nice place was brought down by the poor staffing. My bill was incorrect to end the stay which i waited in the lobby for 45 mins for the lady to show up for work to assist.

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Not Up To Par

By

25 May 2019

We drove extra miles to stay at an Express given our great experiences. But this one was poorly managed. First clue was when we got to our room. The fridge wasn’t turned on; the bathroom had no towel bars; and fortunately we had our shower slippers because the walk-in shower floor was dirty. The morning of checkout, I got some good exercise trying to find a working ice machine. Three floors later, three broken machines, no ice. So, down to the desk to see if the kitchen had some ice; nope we don’t have any we can give out. On the bright side, they did adjust my bill when I asked at checkout. Finally, when we left, two staff were smoking on the bench directly outside the entrance door. Smoking further from the door would have been appreciated.

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