 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property
Overall Experience 4.6
93%
Recommend This Property
|
Clean room and friendly staff
ByDavesc
28 June 2022
Mia at the front desk super friendly and made check in easy, very clean room and bathroom. Comfortable bed, overall a high 5 on the scale, would definitely stay here again if passing thru
Clean, Friendly and Quiet
ByWvfan
24 November 2019
My wife and I stayed here as a part of our football weekend get-away. What a great place to stay. The staff is very friendly, the rooms are clean and the beds are comfortable. The breakfast has a wide variety and the lady working the breakfast is so kind and keeps on top of everything. I would highly recommend this hotel to anyone who neeeds a place to stay in the Fairmont area.
Thank you Eric and Jordan!
ByErin Kline
20 November 2019
I had a wonderful stay at this Holiday Inn. Eric and Jordan were super helpful. I forgot some of my materials for a presentation I was doing the following day and they both went above and beyond to help me. They were super friendly and made sure I got what I needed. I definitely recommend this location and I was very thankful for the wonderful, attentive staff! :)
Passing Through
ByTLMDRZ5
03 October 2019
We were heading home to Toronto from Florida. We were coming off a long drive. So happy to find his hotel and it was an amazing stop. It was clean, comfortable, beds were amazing. The staff was friendly. Breakfast was delicious. Again Holiday Inn Express did not disappoint. This was our second stop at a Holiday Inn Express on this trip. Will definitely stay here again if in the area. I am now a ING hotel member because our family was very happy with both our stays.
Easy, Clean, Quiet
ByJim0071
20 October 2014
Room was very comfortable and clean.
Woman at check-in was very professional and courteous.
I traveled several hundred miles to get there and it was rather late and no places open to grab a bite to eat.
So got a Hot Pocket from the local convenience store.
When I got back to the room I went over to the kitchenette area and was hoping to find something to place my food on so that I could use the microwave, and I literally said to myself "would it kill you guys to provide a paper plate". Opened up the microwave and there were two sets of paper plate and plastic ware with salt and pepper packets. I was blown away. I've never seen a hotel pro-actively do that for a standard room. That little touch made the biggest difference-thank you.
Ok stay but way over priced in my opinion
ByGorasej
19 October 2014
Picked this because I'm a gold club member. Bedding was all twisted and uncomfortable. Asked for the bonus points in lieu of something to eat and the young man at the desk looked at me like a deer caught in the headlights. Probably below average of all the holiday Inns Express' that I've stayed at in terms of an overall experience. Certainly not worth the room rates they are charging. Too pricey.
Wedding in WV
Bymitcgrove
17 October 2014
Nice staff, clean common area, easy access to everything in the area
Clean hotel, easy access from I-79, great staff
ByThe Black Cloud
16 October 2014
Really nice little hotel if you're looking mainly for a sleeping site. Or heck, it looked pretty comfortable and spacious if you have to spend a lot of time in the room. Had some of the best cable options I've found in a hotel. Internet service is pretty fast. Bathrooms are more than spacious enough. Halls, stairways and common areas are all spotless. Best feature? The staff. Check-in crew was wonderful. Fixed MY reservation mistake with a smile.
Only mild complaint? The noise from I-79 can be a bit bothersome, but it's not like it kept me up all night. And as for the person whose car alarm went off in the middle of the night, well, that's certainly not the hotel's fault! It was the fault of someone who apparently still believes we are in 1989 or something. Car alarm...seriously?
Overall? Good hotel. We'll stay here again when we visit family.
First & Last Time
ByFrapha
15 October 2014
If you enjoy walking thru a cloud of tobacco smoke created by employees & guests smoking while huddled just outside the front door, then this is the place for you. Their cigarette smoke gets sucked into the lobby as the doors open & close, so the lobby is saturated with cigarette smoke & the odor it leaves. This seems to be a trend I've noticed lately at several HIEX locations, which means I'll look for other choices in future travel. My "Non-Smoking" room had the distinct odor of old cigarette smoke they had tried to cover up with air freshener, but without much success.
Great stay, great hotel, great hot tub!
ByShellybeaninWV
15 October 2014
This hotel was generally a great place to stay. Great complimentary breakfast (although I would have preferred more low-carb options). The hot tub and pool area were SUPER nice. Very clean, beds were SUPER comfortable, hotel was modern and had everything we needed. Staff was very courteous.
What a relief: clean, comfortable, and restful
ByWeary Traveller Couple
14 October 2014
My wife and I stopped here after a long, long drive, and were we relieved to find a clean, orderly, quiet, comfortable place to collapse! The staff took extra time helping us to investigate our next stay. The breakfast had many tasty choices and gave us enough "fuel" to be on our way and stay energized until after lunch time. We also liked having the breakfast open until 10 so that we didn't have to rush.
I would have no trouble recommending this Fairmont HIE to ANYONE!!!
Best place in town
ByKMLinMD
13 October 2014
The staff is great and the hotel is the best around by far.