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Holiday Inn Express & Suites Pittsburgh North Shore

228 Federal St. , Pittsburgh, Pennsylvania 15212

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
60%
Recommend This Property

Overall Experience

3

based on 6 reviews
60%
Recommend This Property

Ratings Breakdown

6reviews

  • 5 Stars
    1
  • 4 Stars
    2
  • 3 Stars
    1
  • 2 Stars
  • 1 Stars
    2

North Shore

By

19 May 2022

When I arrived at 6pm there was a waiting list and people waiting to check in no rooms were ready. Then I asked for a room away from the freeway but my Room faced the parking lot and highway noise all night could open blinds faced the parking lot cars facing in the window

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NO Daily Housekeeping!!!

By

19 July 2021

club

The minimum I expect from a hotel stay is daily housekeeping - make beds, clean bathroom, restock with new towels. I've stayed here before and like the location, but this eliminiation of this key service changes my opinion of this property. You need to go to the front desk to get towels, and I had to open a box by the ice machine to get toilet paper. I'm staying at a Holiday Inn Express in September and will call ahead to see if they have daily housekeeping. This eliminiation of service should be listed on this property's website. The Springhill Suites across the street does have daily housekeeping.

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paying for location only

By

21 June 2021

Was looking for hotel close to pirate's field - which this most definitely is. Also chose this hotel because site said there was a pool and 2 free breakfast included. Check in was 3 pm, around 3:15 was told our room wasn't ready and not sure when it would be. We had been walking around in the heat waiting for our room, and game started at 4 pm so we wanted in to change and freshen up. Pretty disappointed that our room was not ready. We were offered a different type of room (NOT an upgrade), which at that point, we accepted. Came back after the game, around 7:30 p.m., my 13 year old was excited to use the pool. I was told the pool closed at 9 p.m. and was booked for the rest of the evening. I was offered a spot in the pool for the next morning, which was useless because we were checking out and leaving the next morning. Got up the next morning expecting a free breakfast, only to be handed a paper bag with a small granola bar and mini muffin, and a warm bottle of water. This is a continental breakfast, which is NOT what was listed.
We were told they normally include fruit, but the fruit was gone. And $25 extra to park in attached garage, on top of high rate to stay - you most definitely are paying for location only, because there are NO extra amenities or benefits to staying here otherwise. I definitely would look for different accommodations next time around.

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Compassion

By

02 October 2020

Stayed for 2 nights during a family member hospitalization in ICU .Staff was amazingly compassionate during our whole stay .made my cousin a comfort bag of toiletrys and tea .Room was so comfortable , I was overwelmed heartfelt compassion and just how caring everyone was at the hotel and the Uber drivers as well. Unfortunately God had taken my cousin to rest and I can't thank the hotel enough .. thank you I still tear up as I write this of how compassionate your staff have been to us .thank you again

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The service made up for everything

By

02 January 2020

When I first arrived at the hotel, I was so excited due to how close the hotel was to my city destinations (and for a great deal too!). When I arrived at my room, I was immediately upset because the highway was SO loud! I am from the country and not used the city noice. However, I went downstairs and Bryan quickly changed our room and the staff gave us a complimentary sleep-pack (ear plugs, eye masks, and tea!). This quickly made my stay more enjoyable. The pool was clean and comfortable. The rooms were standard. The breakfast was good in my opinion (two different choices for the hot breakfast each consecutive morning). I enjoyed the egg white omelette (yum!) and biscuits and gravy the next day.

The best part of the trip was the shuttle service-easy with great service.

Thank you for a great stay!

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Noisy location

By

31 July 2019

6 lanes of highway noise plus 4 railroad tracks. Luckily the trains were quiet! If the fan on the AC would stay on, most of the highway noise may have been eliminated (but is didn't.) Otherwise, a nice hotel. Just as you expect from IHG. Food was good, too.

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