 Guest Reviews
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90%
Recommend This Property
Overall Experience 4.4
90%
Recommend This Property
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renovation and customer service
ByPaulS.
22 July 2019
I booked this site with points July 15-18. It appeared slightly away from the hustle and bustle of the Tampa area. We arrived early in the morning of the 16th,,,,1;30am. It was apparent the hotel was under renovations when trying to find a place to park. The renovation situation was not made clear to me when booking online. We found a spot next to a storage bin and retired for the night, The next morning I found our vehicle blocked in by a delivery truck en-route to a meeting. It took me close to an hour, to get the driver to move and I missed my meeting. I tried to move to another IHG property nearby with my points and was rebuffed by the local staff and IHG customer care. Apparently I was supposed to be aware of the renovations and my bad experience (being blocked in and waiting an hour) did not meet the threshold of inconvenience to move us free of charge, Between the overseas customer relations department and local staff, I spent close to 1 1/2 hours trying to get a resolution. I finally gave up, stayed that night and cancelled the last night. I'm still waiting for the promised refund of points for the last night but given my experience, I don't expect anything to happen.
Worst Manager
ByNikki0565
13 July 2019
No notice that there would be construction. The manager was extremely rude and very unprofessional was purposely hung up on and laughed at continuously....bug bites on my body from god knows where? The elevators are disgusting I was shocked at the quality of my surroundings. The company needs new management immediately before they lose repeat customers, you’ve already lost one. I will never stay at this chain again strictly because of the treatment and disrespect I received from the female manager who refused to give me her information. I also made a reservation for my grandfather who is currently there and is currently receiving the same exact treatment. So disappointed and shocked.
Clean Comfortable and friendly
BySKT1
20 October 2014
Great room, good staff. My one complaint was: The entrance at the road was under construction which made accessibility into the property very difficult!
All was nice
Bybonnyinfl
19 October 2014
I did not like the extra charge for our pet. Should have been refunded after a quick room inspection. Pets are now equal to children at our age and necessary. Otherwise all was wonderful.
Anniversary of FOE
ByGrannypoo
16 October 2014
Okay. Why do I need to add when okay fits? The breakfast left a lot to be desired. The choics were limited and I normally am not impressed but this was a lot worse.
Excellent Staff
Byrabbit69
15 October 2014
The staff here was really great and friendly. I had to stay here for a week to have 2 surgeries at Bonati Institute. The HI was a great experience to recuperate and rest after surgery. It was quiet and the staff was very accomadating.
Great Stay
Byglpix
13 October 2014
Enjoyed your hotel...keep up the good work. Breakfast could be a little better but over all OK
good experience
ByShar19
11 October 2014
everyone was great. helpful,caring people ready to be of service to your needs .A very pleasant experience over all
Comfortable but Noisy
ByLesa
11 October 2014
Comfortable but the walls and doors are thin and it was noisy and was woke up early in the morning with noises in the hall way and other doors opening and closing. Food was limited and eggs dry, did not restock bacon timely. Pool was nice, and all other amenities as expected for the IHG Hotels.
Great service, quiet and comfortable rooms
By
26 September 2014
This HIExpress offered everything I expected. I will return to this hotel again if I am in the area.
Great service
Bymikula1
10 September 2014
Hotel was booked for weekend. Was to go on a bus trip that got canceled after arrival. Stayed one night. Everything was fine.
Comfortable beds
By
09 September 2014
The pool needs a little more attention. the beds are comfortable and the pillows are great. The cleaning staff does a great job, very friendly and polite. The front desk staff is always on there game. They always treat me with respect and know which certain rooms I prefer. They try to accomodate me with the rooms I like if they can.