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Holiday Inn Express & Suites Prospect Heights

600 N. Milwaukee Avenue , Prospect Heights, Illinois 60070

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
75%
Recommend This Property

Overall Experience

4

based on 4 reviews
75%
Recommend This Property

Ratings Breakdown

4reviews

  • 5 Stars
    3
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars
    1

Staffing Service

By

14 April 2022

platinumelite

This Holiday Inn has amazed me on how wonderful their service was. My family and I stayed at this hotel for over a week. I cannot begin to tell you how satisfied and happy I was that I chose to stay here. I have been to many Holiday Inn's in the states, but the staff was unmatched here at the Prospect Heights Holiday Inn.

One of them stood out, her name is Tzvetana H. (Lana). Every morning, Lana would greet you and treat you like family when you have your breakfast. I looked forward to waking up and being treated the way she did every single day. She made my family and I feel like home away from home. If all Holiday Inn Hotels had a "Lana" within their staff, they would all get 5 stars reviews!

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Excellent staff

By

08 April 2022

Very friendly and welcoming staff. Lana was wonderful. Very clean breakfast area.

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Stay away

By

25 August 2021

club

Stay away.
When we arrived, we were given a room that was slightly dirty, so we asked for a new room. No big deal.
The room we were given, however, proved to be very noisy. There is a very busy road very close to the front of the hotel and any rooms on that side of the hotel can hear cars and ambulances going by all night long. The next morning, I asked if we could move rooms, but I was told that no rooms were available. Oh well.
Now when we checked in, we were asked if we wanted daily housekeeping and we said yes. Nevertheless, when we returned to our room the second day, housekeeping had not come. Once again, I went to the front desk who apologized and assured me that our room would be cleaned the next day. Well when we returned the third day, our room was still not cleaned! This time, we were told it was because the one housekeeper for the entire hotel had not shown up to work that day. In all regards, this hotel suffers from neglectful management and does not deserve your business.
One other note: the ‘photo’ of the hotel on the Holiday Inn Express website appears to be an artist’s rendering of construction. When I saw this, I had assumed that the hotel had been newly constructed. But this is not true. I suspect the management chose to use this sketch of the hotel exterior instead of an actual photo for one of two reasons: first, as mentioned earlier, the hotel sits very close to a very busy divided highway. If you were to take a photo of the hotel exterior, it would be hard to hide this. Second, perhaps, management is hoping that guests, like me, would think that this is a new property and not an aging property in need of some attention. In either event, the decision to highlight the sketch and not an actual photo is disappointingly deceptive, yet not surprising based on my other unfortunate experiences at this property.
Finally, I requested twice to speak with a manager regarding my concerns. The front desk clerk assured me that the message had been relayed and a detailed email sent. My phone number and email address were provided. But as of this writing which is three days after checkout, I have still yet to hear from anyone from the hotel management.
Stay away.

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Excellent Property

By

26 October 2019

I stayed here recently and WOW! Great place with a great location.
The staff were very welcoming and friendly.
Rooms are very clean and well laid out.
Keep up the great work!

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