 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property
Overall Experience 4.5
91%
Recommend This Property
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Sad sam
ByHopefully
19 August 2021
We arrived to find our reservation had been cancelled about one week before without our knowledge and rebooked at higher rate of $20 more. We were there for celebration of life service and didn’t have time to fight over it due to the tight schedule. Staff claimed it could not be undone. Later we called corporate off. Was told we should get the $20 back. They called hotel to work it out. This hotel refused. But all corporate could do was offer us points. Breakfast staff person was great. Desk staff more interested in smoke break. Hotel is being remodeled and elevator was not working. We had no problem with that part of it. We just didn’t liked the way staff cancelled and rebooked without telling us.
Nice breakfast....but!
ByTravel1977
30 August 2019
The breakfast was good. Beats going out to find a restaurant. The ladies in the breakfast room were friendly and kept everything well stocked. The room could use a deep cleaning. The bathroom floor looked like all the crude was pushed into the corners and edges of the floor. Drapes were dusty, the edges by the bed needed vacuumed. It was obvious that the shampoos and shower gel was not checked when the room was cleaned before our arrival. Shower gel was completely empty. Luckily I travel with soap.
I have a suggestion that would benefit your going green effort...put some more hooks in the bathroom possible on the wall behind the bathroom door. The towels don’t dry because there is not anywhere to hang up more than a couple. So you end up using a damp towel from the day before or getting new ones.
The pool was terrible. We were traveling with our grandchildren and picked this hotel because it had a pool. The pool was dirty, stuff on the bottom of the pool and floating on the top. The kids used the pool two different days and the pool looked the same both days. Some of the pool towels looked like the had not been washed but just folder back up. There was hair on one and others looked all wrinkled, not fresh looking.
Holiday Inn Express Stay
ByCocopuff13
20 October 2014
I've stayed at this hotel many times over the years and have consistently had a positive experience. It's clean, comfortable, friendly and safe. Very accessible to Hwy 64 and Interstate 95 Many places to eat and shop. Good breakfast in the Great Room. I've been staying there for years while in Richmond for business and family.
Clean hotel with freindly staff
ByCowboy Tom
17 October 2014
I've stayed at this property many times and have always found the hotel to be clean and the the staff always friendly. On my recent visit Julia at the front desk was very helpul in accommodating my request for a room on a particular floor.
Great service
BySteve11014
16 October 2014
Was there on business. Clerk told me about the closest restaurants and even supplied me with discount coupon for one.
Excellent Hotel
ByJerky
16 October 2014
Excellent hotel enroute to Florida from the north. The area is nice with lots of restaurants and stores. The service is excellent as is the room and breakfast. For an economical place to stay there is good value for the money.
Convenient location, good value
Bybride's younger aunt
15 October 2014
I stayed at this hotel to attend a family wedding, and the location was very convenient to all the places I needed to go that weekend. The hotel was quiet despite the presence of several field hockey and soccer teams that had arrived for a competition. The room was clean, comfortable and quiet, and the breakfasts exceeded my expectations. I slept unusually well.
Very Nice!
ByScinsgk
15 October 2014
This was my second stay at this hotel and not my last! The rooms are comfortable, clean, and the staff are friendly and very helpful. The rooms provide excellent WiFi, a comfortable work space in the room, and more importantly, a very quiet atmosphere (even on a Saturday night).
Breakfast was well stocked, clean, located in a large comfortable sitting area, and managed by friendly/happy ladies.
Excellent over-all experience.
Bytomsplace3
15 October 2014
We have absolutely no complaints about the motel, its staff, or our visit in general. If there is one thing I like to see at any hotel or motel is ease of access. We came W on I-64, getting off at the Gaskins Road exit. You have to cross four or five lanes immediately to turn at the light which you come upon very quickly. If there is traffic, and there was when we arrived, it isn't easy to cross over all those lanes. We made it OK, but it is not something I would have preferred. I realize there is not much that can be done about it, or even how you finally get to the front entrance. That is the only thing lacking at this Holiday Inn Express - ease of access from all directions and a dedicated entrance to the motel from the highway.
You feel like family!
Byhokiegirl
12 October 2014
I have been staying at this hotel for years and I continue to stay here because of the comfortable rooms, easy access to interstate and amazing staff. When I check in, I feel like I am being greeted by a member of my family. Many of the staff know me by name and make me feel truly welcomed. Can't wait to see my "friends and family" on my next trip!
Great rooms and staff
Byhp03
08 October 2014
Great staff always make you feel welcome and the rooms are always clean.
beds were comfortable and room clean
Byjbna
08 October 2014
Overall the beds were comfortable and room was clean.
The fan in the bathroom had no switch to shut it off.
I would recommend this hotel to friends.