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Holiday Inn Express & Suites Rocky Mount/Smith Mtn Lake

395 Old Franklin Turnpike , Rocky Mount, Virginia 24151

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.2

based on 107 reviews
88%
Recommend This Property

Ratings Breakdown

107reviews

  • 5 Stars
    62
  • 4 Stars
    25
  • 3 Stars
    7
  • 2 Stars
    7
  • 1 Stars
    6

Best staff and amenities

By

24 September 2019

From the cheerful and helpful front desk to Dorothy's friendly conversation at the best-ever breakfast buffet, we were very impressed with these lovely rooms. We'll be looking for HIExpress, wherever we go. But I bet this is one of their best.

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A very enjoyale stay!

By

19 October 2014

club

We had a great time in the area.
Our stay at the Holiday Inn Express was very enjoyable.
There was a power outage one morning, and the staff was most supportive and encouraging. There was, also, an obnoxious guest that same morning, and the staff handled the situation very well.
We stay at various Holiday Inn Expresses and this one fulfilled our expectations, and then some.
My only complaint, and it is hardly a complaint, is our wish that the room had a small refrigerator.
I would definitely recommend this to all who travel.

Posted byHotelStaff
22 October 2014
We are certainly glad to hear that you enjoyed your stay at our Rocky Mount, VA Holiday Inn Express. We try very hard to provide a pleasant experience for our guests and thank you for your kind comments. We hope our hotel will be your choice when you are in our area the next time!
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great place to stay

By

16 October 2014

club

Great place to stay and enjoy the scenery in Ferrum and Rocky Mount, VA

Posted byHotelStaff
21 October 2014
We are certainly glad to hear that you enjoyed your stay at our Rocky Mount, VA Holiday Inn Express. We try very hard to provide a pleasant experience for our guests and thank you for your kind comments. We hope our hotel will be your choice when you are in our area the next time!
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Home away from Home

By

15 October 2014

club

The staff at this property go above and beyond to make you feel welcome, and will do everything within their power to make your stay as wonderful as it can possibly be. I feel as if I made many new friends during my stay, which is great when you're transitioning to a new location.

Posted byHotelStaff
21 October 2014
Thank you so much for the kind comments regarding your stay at our Rocky Mount, VA Holiday Inn Express. We are proud of our hotel and staff and try to provide a pleasant stay for our guests. We hope you will be returning to our hotel for future accommodations when you are in the Rocky Mount, VA area!
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room floor carpet needs to be replaced.

By

14 October 2014

club

Ugly stains that are all over on the carpet need to be replaced.

It seems to be a place that allows pets because there was dog around. Therefore, it is rather important to keep the carpet clean.

Posted byHotelStaff
18 October 2014
Thank you for your comments regarding our Holiday Inn Express in Rocky Mount, VA. Since we are a pet friendly hotel, we strive to make sure carpets are kept as clean as possible. We do take your comments seriously and we will discuss the carpet issue with our maintenance people. We hope we can be of service to you the next time you are travelling in our area.
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Much better than we expected

By

14 October 2014

club

This was my first stay at a Holiday Inn Express and I was impressed. It was much nicer than I expected. The breakfast was good, room was clean and comfortable and common areas were very nice.

Posted byHotelStaff
18 October 2014
Thank you for your positive comments regarding our Rocky Mount, VA Holiday Inn Express. We strive to make our guest’s experience a pleasant one and are very proud of our hotel and staff. I’m glad, that as a first-time Holiday Inn Express customer, we did a good job of making your stay a good experience! We hope to see you again when you are travelling in our area!
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Great value for reward points!

By

14 October 2014

platinumelite

Excellent service and quality room, Platinum member upgrade, all for low points!

Posted byHotelStaff
18 October 2014
Thank you for being an IHG Platinum Rewards Club Member and thank you for the kind comments regarding our Rocky Mount, VA Holiday Inn Express. We are proud of our hotel and staff and strive to make sure our guests have a pleasant stay. We hope to see you again when you are travelling in our area!
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Very happy with the room!

By

09 October 2014

I will be staying at your hotel in the future as my granddaughter is planning a wedding in your area next October. I feel I can recommend your property to any out of town guest attending the wedding!

Posted byHotelStaff
12 October 2014
Thank you for positive comments you posted regarding our Holiday Inn Express & Suites in Rocky Mount, Virginia. We take pride in our hotel and staff, and our goal is to provide our guests with a clean, comfortable room. We look forward to seeing you again next October for your grand daughters wedding.
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Just another hotel

By

08 October 2014

club

The room had a funky smell so we kept the window open during our entire stay.

The ice maker was RIDICULOUSLY far from the room.

The "24- hour coffee station" was only open for breakfast

The treadmills were really loud and I felt sorry for running at 6am when other guests were sleeping.

Posted byHotelStaff
12 October 2014
Thank you for your constructive comments regarding your stay at our Rocky Mount, VA Holiday Inn Express. We take our guest’s comments seriously. For all viewers our ice machines are located in the center of the hotel on both first and third floor. Our fitness room is not located near any guest room as it is located next to the pool with a vestibule. On one side of the fitness center is the pool and the other side is the stair tower.
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relaxing stay

By

07 October 2014

We had a very relaxing night after a hard day of travel. This was a welcome respite.

Posted byHotelStaff
10 October 2014
Thank you for being an IHG Rewards Club Member and the comments you posted regarding our Holiday Inn Express & Suites in Rocky Mount, Virginia. We take pride in our hotel and staff, and our goal is to provide our guests with a clean, comfortable room. I am glad you were able to have a relaxing night after your hard day of travel.
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heating and cooling systems

By

26 September 2014

club

Heating and cooling units for just about any hotel I have stayed in are inefficient at maintaining a comfortable room temperature and quiet operation. I have stayed in a couple of hotels that had central air and heating with individual thermostats in each room. These type of arrangements provide a much more comfortable experience. I felt this hotel was comfortable and the staff friendly and efficient but it was difficult to maintain a constant room temperature. The second night we stayed we were able to open a window and turn off the room unit and it was a vast improvement since it was a cool night I appreciated having the ability to open the window since many rooms do not offer that option..

Posted byHotelStaff
30 September 2014
Thank you for your constructive comments regarding your stay at our Rocky Mount, VA Holiday Inn Express. We take our guest’s comments seriously and will check into the cooling unit in the room you stayed in. I’m glad you had an overall good experience in our hotel. We are proud of our hotel and employees and strive to make your stay a pleasant one. We hope we will be your choice when you are traveling in our area again!
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Comfortable room and excellent service.

By

19 September 2014

club

We were extremely pleased with our room but especially happy with the staff on duty at the desk. We'd planned to celebrate our 8 yr old granddaughter's birthday in our room. The staff let us set it up in the breakfast room and even gave us balloons left by someone else to help decorate the area. They offered us plates and eating utensils if we needed them. Sophia's birthday table was especially pretty thanks to the women on duty letting us set up in there.

Posted byHotelStaff
22 September 2014
Thank you for being an IHG Rewards Club Member and the comments you posted regarding our Holiday Inn Express & Suites in Rocky Mount, Virginia. We take pride in our hotel and staff, and our goal is to provide our guests with a clean, comfortable room. I am glad that we were able to offer our great room for you granddaughter’s birthday.
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