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Holiday Inn Express Washington DC N-Silver Spring

7990 Georgia Avenue , Silver Spring, Maryland 20910

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
50%
Recommend This Property

Overall Experience

3.2

based on 4 reviews
50%
Recommend This Property

Ratings Breakdown

4reviews

  • 5 Stars
    2
  • 4 Stars
  • 3 Stars
  • 2 Stars
    1
  • 1 Stars
    1

Customer Service is Horrible

By

19 July 2021

I’m a platinum elite member I been to this hotel in the past and now when I come I know some things change but what I hate the most is when one of the employees there call Sheila I guess that’s how u say her name she looks like she from Pakistan somewhere but the reason why I rate this property poor never going back is the way she treat her quest I’m from out of town from Texas I never been treated so horrible and she put in a great show but underneath is very unprofessional told me to cancel my reservation then hung up the phone I wake the next day at a different hotel found out she charge me $266 now I have to go in front of the manager Stephanie to get my money back this is the worst experience ever I travel a lot and this has potential but with employees like her it’s straight trash and not professional.

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Front Desk guy that resembles Usher He needs to be recognized or made a manager

By

07 May 2021

My family and I rented two of the 2 bed rooms when we stayed at the Holiday Inn Express On Georgia ave. in Silver Spring this past Tuesday. The staff person at the Desk I think his name was Corey or something along those lines (I apologize if i misspelled his name or got it wrong completely.) was one of if not the best/ nicest concierge I have ever encountered at any hotel. Always smiling, and friendly even asked how our stay was going every time we walked in the door, not to mention calling up to our room after we checked in to see if we were comfortable and satisfied with the rooms he was able to recommend places to get different types of food from as well. I felt like I just had to leave a review after he went to moved his car for my husband to have a safe parking spot when there were not any spots left in the parking lot. Sadly the location is not the best or inviting surroundings when compared to the price we paid, that was all looked over when we walked in Just the service this guy gave my family it turned out to be worth that and more. could you please tell Him that the offer still stands if he ever decides to come work for My Husband and i

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Not good

By

21 August 2019

Well I had a problem with my room . It was very small for a king room no closet space and when taking a shower the bath backs up with dirty water very gross . Then the person at the front desk promised me points and never applied them to my account, I’m very upset not to mention I’m an Gold elite member

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Wonderful week-long stay

By

24 June 2019

All of the staff were great to work with from the front desk to shuttle drivers, breakfast bar and housekeeping. One of the staff was even able to tighten a screw on my wife's wheelchair after a day on cobblestone streets. Very helpful throughout our entire stay. We took their shuttle to and from the nearby Metro station each day for site seeing into DC. There was only one time we had to wait for a pick up during a busy rush.

We highly recommend this location for anyone wanting a comfortable, friendly stay with easy commute into DC.

PS, the chocolate chip cookies and iced water set out each afternoon was welcome on our return.

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