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Holiday Inn Express Springfield Downtown

145 State Street , Springfield, Massachusetts 01103

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
100%
Recommend This Property

Overall Experience

5

based on 5 reviews
100%
Recommend This Property

Ratings Breakdown

5reviews

  • 5 Stars
    5
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Always enjoy this hotel!

By

18 December 2021

This was a quick visit to the area with an awesome stay at this location. This was our second visit and it continues to be a hotel we look forward to staying at.

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Fantastic Service - Excellent Stay!

By

20 September 2021

From the very beginning of our experience in making reservations, the team at Holiday Inn Express Springfield was overwhelmingly helpful and professional. We had made a block of reservations as a group traveling to the Big E, and the team was so patient, even as we needed to make last minute changes to our reservations. Check-in process was super easy, Sadian was extremely kind, and even allowed us to check into one of our hotel rooms early! The room was extremely spacious, and most importantly - extremely CLEAN! After storing our luggage in our guest room, and emptying our coolers into the in-room fridge, we were about to head out when Sadian called the room to let me know that the other guests' rooms in my party were also ready for an early check-in - HOW THOUGHTFUL she was to call and let us know! Literally EVERY single one of our guests said the same thing - rooms were all impressively clean! The PTAC units worked great throughout the evening - my husband and I like our room to be an icebox, and that it was! Comfortable mattress & bedding - plenty of outlets for all of our many charging devices, quiet location despite being in the middle of the city. Breakfast was fantastic and plentiful - and each staff member that we encountered was nicer than the last. Convenient location, about a five minute drive to the BIG E, and in walking distance to many restaurants, and even the MGM Casino. We didn't make it to using the pool or fitness center during this visit, but both looked well-maintained and clean! Would 100% recommend this hotel, and look forward to making this an annual tradition! THANK YOU HOLIDAY INN EXPRESS SPRINGFIELD TEAM!

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Diamond in the Rough

By

01 October 2019

platinumelite

Clean, appears recently renovated and a good price. What more can you ask for? The only thing I saw wrong was there was no shelf in the shower stall for soap or shampoo. Unfortunately this is common in Holiday Inn hotels, and no one can explain why. You have no where to put toiletries before, or after, you use them. Throwing a shampoo bottle, and conditioner bottle, and a wet bar of soap on the floor of the shower after you use them while you're still in there seems silly and unsafe.

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Very Clean and updated

By

19 August 2019

Rooms are freshly updated and modern. VERY clean and quiet as well. Seems to be very well insulated for sound.
Staff was extremely friendly.
Great alternative to staying at the casino Hotel.
Beds and bedding were top notch as well.
Overall a great experience.

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GREAT HOTEL

By

26 June 2019

club

ROOMS WERE VERY CLEAN AND LARGE. BREAKFAST WAS GOOD. LOBBY WAS NICE.

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