 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property
Overall Experience 4.1
82%
Recommend This Property
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Confused?
By1001MDA
17 September 2019
we wanted to add an extra night so called week before. No problem...except when we checked in we had to recheck in on Sunday. Our room was small, uncomfortable bed, housekeeping came @830am on day and not at all the next. Rooms are updated but not clean. Phone message light blinked everyday even after we asked for it to be checked. We were at a conference in the hotel, so one day i took the shuttle to the mall. A nice service. We were confused as to why pool is closed when it was 98 degrees? Maybe should revisit this policy. Smokers outside front door is never a nice greeting. no outdoor space available at all.
Smoking
ByEd is my nickname
20 October 2014
Recommend having smoking rooms again. A block of smoking rooms isn't going to hurt anything and guests would appreciate it!
Mr. Muhammad
ByMR. BELL
17 October 2014
I have stayed in this hotel over 10 times and every stay has been Excellent. There is a hotel staff by the name of Muhammad which started my stay there. He shows nothing but professionalism and well make sure you get what you need. Over the time I have been staying there they have upgraded there rooms twice which is always great for the guest. The food is ok, but the cookies they put out are to die for! Everytime I tavel to DC for Business ill never even think of another location to stay. Thanks Muhammad!
Nice Clean Hotel
ByJoe K.
17 October 2014
Nice clean hotel. Friendly staff, no issues. Iced tea and cookies in the lobby are a nice touch.
Springfield birthday
By1959fordfairlane
17 October 2014
This Holiday Inn Express is our go to place to stay when my husband and I are in the DC area. It is near to relatives, close to the Metro and easy to find. The only problem we had with this trip was that our room was not made up in a timely manner. This may have been due to the hotel being full on Saturday night and the majority of people checking out on Sunday. We left the hotel at 10 AM and when we returned at 4:30 PM our room was still not made up.
Nice hotel in busy location
ByRoadtrip1014
15 October 2014
Room was nice, clean and spacious. Excellent breakfast. Only drawback was a very busy location with lots of multilevel traffic on stacked highways outside the window. We used the fan to drown out traffic and slept well. The plus side to location may be the quick access to the highways though I preferred staying in Alexandria more a couple years ago. Also, no indoor pool, outdoor pool was closed for season but not a big deal for us on this stay but other times it may be.
Comfortable and convenient
Bysu00001
14 October 2014
The location is good for accessing the area by car (we did not use the shuttle to Metro). In spite of all the freeways, the room was quiet (door closers could be a bit more gentle, though). Breakfast was good, healthy choices were easy to find. Very good value for the area.
Another Good Stay at HI Express Springfield
ByRoadWarrior2000
13 October 2014
I really enjoy staying at the HI Express Springfield. I travel quite a bit and have other options for hotels in the area but keep coming back. Experience is always good and staff is helpful, especially Samir. He greets me by name and always makes sure that everything is ready to go when I arrive. He has even gone out of his way to find me in the breakfast area to deliver a package that was shipped to the hotel overnight for me. Keep up the good work! I'll be back soon.
Unfortunate
Bydotti5678
12 October 2014
Due to poor construction, the doors slam when they are closed. There is no buffer between the door and the door frame. I could hear toilets flush, people talking, and every single door close on my floor. Very thin walls. The face-lift on the inside looks nice - paint, color scheme, carpet, etc. but money could have been spent elsewhere to ensure a comfortable and quiet stay. If you're looking for a quiet room to relax, I do not recommend this location. It was very disappointing.
Incredibly comfortable room, bed & pillow and great service.
ByLilmouse
11 October 2014
We arrived at the hotel around 9:00 p.m, both of us tired.
We had a king-sized bed with 2 soft and 2 firm king-sized pillows.
I chose a soft pillow and went to bed, watched a little TV and fell asleep around 10:30 p.m. I did not wake up until 5:30 the next morning, in the exact same spot and position as when I fell asleep. It has been so long since I slept that long (uninterrupted) and that well. The room temperature was perfect, the bed was ultra comfy and the pillow was like sleeping on a cloud. We go to DC often for my husband's work and we will definitely stay at this Holiday Inn Express whenever we can!!!
Air conditioning
ByLeaf67
08 October 2014
The AC did not cool very well. This was the only negative.
Clean rooms and outstanding service
ByChief ret
05 October 2014
I find this hotel well maintained and I have always had a clean and comfortable room. The hotel staff are always friendly and never a problem with the shuttle service they provide to the metro rail station. The breakfast bar is clean and the food items are always stocked. Coffee and tea is always available and cookies have been provided in the early evenings. I recommend this hotel and will stay here on my next visit.