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87%
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Esperienza complessiva 4,3
87%
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Horrible Stay
ByShort_Stack
aprile 07, 2022
My daughter's volleyball tournament and was 4/2-4/3 we checked in, friendly staff. Went up to the room one of the beds were "broken", there was a used washcloth on the shower rail, old food (molded on the floor), phone broken, toilet was stopped up brought this to the attention of the staff in hope it would be corrected during the game (6 hours out of room)however when returning to the room nothing was fixed. We had a night with no restroom and a dirty floor. When asked to have a plunger No one could find one. I asked to switch rooms every room was booked I asked for one night free due to the inconvenience. Nothing. Please fix this.
Genuine Care from a Professional Staff
ByBamaMama071519
luglio 15, 2019
Bonnie and her team are the gold standard! Arriving for a one night stay at Holiday Inn Express - Inverness 280, Birmingham, Alabama, we were checked in by Bonnie who gave us all the information we needed to feel at home (elevators, breakfast buffet, ice machines, etc.) and stated if we had any needs during our stay, she wanted to know. We later had a couple of requests which she addressed quickly and efficiently, proving her statement was not a hollow promise. Such impeccable care we've not received in some 4- or 5-star properties! Every staff member we encountered during our stay was equally professional and helpful. The facility and furnishings appeared well-kept despite disappointing age-appropriate wear.
friendly and courteous staff
ByKawboy
ottobre 16, 2014
Bathroom should have a fan in order to remove shower steam.
A great place to stay
ByJ965
ottobre 14, 2014
Highly recommend this hotel. A very friendly, hard working staff and management team. Excellent service. Swimming pool is always at the right temperature, hot tub operates properly and the food is always prepared properly!
Good stay!
Bynae20
ottobre 14, 2014
Very easy and fast at check,even though the person that was at the front was a manager and didn't know much,she still got everything taken cared of in a professional manner. Overall great stay!
would highly recommend it
Byalanryan
ottobre 14, 2014
staff, value and cleanliness are top-notch... location is perfect. just outside city and great area for shops and food.
Relaxing and comfortable
Bysoccer 24
ottobre 09, 2014
This was a very clean and updated place to stay. The beds were comfortable, breakfast was great, and service was pleasant.
Great home away from Home
By
ottobre 07, 2014
I stayed at this Hotel for 26days on business travel. I must say, one of the main reasons I chose this hotel over the many other that are in the area was the Manager Benjamin. He was accomodating and personable. He made sure that I had what I needed and he made my stay hastle free. The kitchen/breakfast staff were EXCEPTIONAL. They fixed my plate for me when I was running late some mornings, they always made me feel special. The Front Desk Staff, Tiff, Rossie and Nicole were ALL exceptional. They were accomodating and friendly. They made suggestions on good places to eat, shop and educational/historical "sites to see". The staff at the hotel as a whole ROCK!
You can always count on HI Express!
ByGeorgiagirl67
ottobre 01, 2014
Great experience, except a/c was slow to cool the room. Also would suggest a microwave for the oatmeal, as the hot water did not cook it completely. I would definitely stay here again.
Excellent Hotel
ByAndi S
settembre 21, 2014
Had no problems, enjoyed my stay, would stay again!
Nice Hotel
ByGixxerGuy
settembre 18, 2014
My wife and I stayed here overnight and the staff were very friendly. The room was clean and the bed was almost better than the one we have at home. Excellent stay!
would recommend and stay here again
Bybob1313
settembre 16, 2014
staff and hotel exactly what was needed after 8 hours on road. staff was professional and knowledgeable and also recommended a great sea food restaurant within walking distance. just overnight but could have stayed longer if time permitted. scale of 1-10 they rate a solid "11" and are working on a "12".