Holiday Inn Express Edmonton Downtown

Dear avterra: Thank you for being a Gold Elite member of IHG Rewards Club, and choosing Holiday Inn Express Edmonton Downtown for your business travel, and for taking the time to recommend us with a 4 star review. We are delighted that you love our new casegoods and are happy to report that there is also new soft seating and lighting on the way, including lighted bathroom mirrors. We are sorry that you did not enjoy the scrambled eggs which like many restaurants and all Holiday Inn Express hotels, are reheated from a cooked frozen product, and why our hotel also offers omelettes alternating daily between cheese and Western. We will certainly review our thawing, cooking, holding and replenishment procedures, to ensure that our staff are following IHG brand standards, to the letter. Thank you again for your feedback, and for choosing to stay with us. We think that you will be even more impressed with the results of our current renovations, when you come back to see us again.

Dear gecko14: Thank you for being a member of IHG Rewards Club and for choosing our hotel for your leisure stay. We appreciate your feedback and are sorry that you felt that you cannot recommend us this time. We are glad to hear that you liked our central downtown location and the indirect lighting behind our new padded headboards. They are part of a furniture package that includes 130" desk units, in which there is space designed for the mini fridge, microwave and coffee maker. While new fridges and microwaves are on order and will be moving out of the bathroom, we find that the majority of guests prefer the convenience of having hairdryer and mirror in the bathroom, near the shower. Thank you for acknowledging our renovations - the second round of major refurbishments since we were purchased by Silver Prime Hotels in 2002. Thanks also for your comment regarding our 75 stall parking area, as we have two overflow parking lots within a block of the hotel, for our guest's convenience. Thank you again for staying with us.

Dear Freedom00: Thank you for choosing Holiday Inn Express Edmonton Downtown for your business travel, and for taking the time to recommend us with your 4 star review. We truly do appreciate your feedback. It's especially gratifying to hear that you were comfortable in your nice clean room, and that you enjoyed our friendly staff's service. It was our pleasure to have you as our guest, and we hope to see you again very soon!

Dear Ike99: Thank you for being a Gold Elite member of IHG Rewards Club and for choosing our hotel for your business travel. We value and appreciate your business and your feedback. We apologize that the IHG central reservation office failed to notify you of our renovation alert, which is clearly posted on our Hotel Content Management system, on both of our websites and pushed out through all of our channels. Thank you for acknowledging our great staff's helpful service and for empathizing with them as we update our hotel product. With reference to the boiler problem, the delay was caused by a change implemented by the government as reported by ABSA (Boiler Safety Association) newly requiring pressure relief valves to be tested using steam instead of air. Unfortunately, there is only one supplier in Edmonton equipped to do that testing, causing a large queue and resulting delays. We apologize for your discomfort as a result. Thank you again for choosing us, and for your comments. We look forward to welcoming you back, once our renovations are completed.

Dear janosik: Thank you for being a member of IHG Rewards Club and for continuing to choose Holiday Inn Express Edmonton Downtown for your repeat government business travel needs. We are delighted by your taking the time to recommend us with your 5 star review! It's nice to know that you especially love our complimentary Express Start hot breakfast, and that our government rates fit nicely within your per diem. Thanks also for acknowledging our ongoing renovations, which will continue over the next couple of months. It's always our pleasure to serve you and we hope to see you again sometime very soon!

Dear brale: Thank you for being a member of IHG Rewards Club and for choosing our hotel for your business travel needs. We appreciate your taking the time to gift us with your feedback, for recommending us, and for already returning to see us. Thanks for acknowledging our ongoing renovations, friendly staff and good value for your business travel dollar. Please "pardon our progress" as we continue to improve and update our hotel for your comfortable enjoyment. Thank you again for your repeat business and for your valuable feedback.

Dear TAS51: Thank you for being a member of IHG Rewards Club, and for continuing to choose Holiday Inn Express Edmonton Downtown for your business travel. We are very appreciative of your custom and for taking the time to recommend us with your 5 star review! It's gratifying to hear that you enjoy our weekly receptions, friendly staff's service, convenient location, that you were able to relax and comfortable in your room. All of that rolls up to great value! Thank you for telling us about the HVAC fan, for which we apologize. Hopefully you told us about it at the time, but either way, we will have our engineering staff double check it. Thank you again for your repeat business and for your comments. It's always our pleasure to have you as our guest, so please come back and see us again soon!

Dear Smiles321: Thank you for being a member of IHG Rewards Club and choosing our hotel for your girls weekend. We appreciate your feedback. We are sorry that IHG central reservations failed to inform you of our renovation alert, which is clearly posted on our Hotel Content Management system, on both of our websites and pushed out through all of our channels. We appreciate your recognition for the variety and quality of our complimentary Express Start breakfast food and beverage choices, and that you were comfortable in your rooms. We apologize that our service levels and cleanliness were not up to our usual standards, but are grateful for the opportunity for our Rooms Division Manager to reach out to you and reach a service recovery compensation that is to your satisfaction. Thank you again for your comments.