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Holiday Inn Express & Suites Monroe

1687 North Dixie Highway , Monroe, Michigan 48162

Qualche
domanda?
CHIAMACI
Recensioni degli ospiti
Ogni recensione e valutazione che riceviamo viene verificata per garantire che le informazioni pubblicate vengano fornite solo da ospiti che hanno effettivamente soggiornato nell'hotel.
60%
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Esperienza complessiva

3,8

in base a 5 recensioni
60%
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Ratings Breakdown

5recensioni

  • 5 Stelle
    3
  • 4 Stelle
  • 3 Stelle
    1
  • 2 Stelle
  • 1 Stelle
    1

Poor Staff

By

settembre 15, 2021

Arrived after booking through Orbitz and informed the front staff could not find my payment through Orbitz. I was told I needed to call Orbitz even as I provided confirmation in email. I started to get the situation sorted and needed a sheet of paper and was provided a note sheet that had information about other clients. I questioned this and was told it was no big desal because they use it for notes. As I was working to get the Orbitz situation figured out the front desk staff informed me she suddenly found the payment in a location that she did not expect, and blamed Orbitz for this issue. While she was figuring this situation out she proceeded to gossip with the person she was training about the inadequacies of a manger named Rob. She was curt and did not appear to have the time or desire to help get the situation solved. This staff member was the trainer for another staff member who was new. This surprised me, per the lack of professionalism and stressed presentation. Today when my husband called he was told we still need to contact Orbitz to get this figured out and we will do that. I am concerned about the hotel having an agreement with a third party but yet struggle to make this process seamless. This makes me wary of reserving through third parties for this location. I have never had this issue at another hotel and have never had this issue at another Holiday Inn Express location. Highly disappointing.

The room was clean, orderly, and comfortable. The cleaning staff were friendly and helpful.

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Family Hotel

By

febbraio 22, 2021

The staff is extremely friendly and helpful, the team is very hands on.. The GM Rob and coworker Nico were extremely attentive to our needs and made me feel like I was part of the Holiday Inn family. Grateful for their help and recommend this hotel!

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Thank you

By

febbraio 16, 2021

Jaymie did an amazing job cleaning our room it smelled really good when we walked in. The gentleman that worked that even was really friendly and respectful. I would recommend your maintenance person to take apart all of the jets and and clean the insides of them really good.

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Charged me for an EXTRA NIGHT AFTER I CHECKED OUT!

By

agosto 08, 2019

First, I the room was awesome! It worked great for us! However, I checked out after my one night stay, and they CHARGED ME FOR ANOTHER NIGHT! It took almost a week to get things straightened out for me to get my money back for a night i wasn't even there for (AND I HAD CHECKED OUT AT THE FRONT DESK)! Very upset and ruined the whole weekend that we were in town for! The staff that i was in contact with 1. either had some sort of attitude. or 2. Didn't know what to tell me about the issue. Very upset and unimpressed at this locations disregard. They did nothing to make things right except tell me "well you'll get the money back sometime this week. " MAKE SURE WHEN YOU CHECK OUT THAT THEY WONT ADD A NIGHT ON TO YOUR STAY!!!

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Great customer service

By

giugno 06, 2019

I rarely write reviews, but need to mention the wonderful impression Nico the desk clerk made on us. He was so very pleasant, friendly and helpful. It appeared he was the only one there, and in between answering the phones, checking in guests, helping a guest with a wheelchair; he kept the lobby straightened up and tidy. Chairs were in order, and tables wiped down. We did use the lobby both nights for extended periods to visit family members also staying at the hotel. I couldn't help to notice that he must have worked an extra long shift on Friday, but you would never know it by his energy and enthusiasm.
The hotel was clean, and comfortable, but Nico put it up to the 5 star level.

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