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Esperienza complessiva 4,5
91%
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paper ework rated more important
Bydragonfly9
giugno 13, 2021
a week ago
the majority of staff were great.
lindsay at the front desk is absolutely wonderful.Bed is comfortable enough but has some saggy spots, sheets were not the nice crisp ones and I didnt like the way the sheets feel.
Breakfast grab and go bag has a lot in it but nothing I can eat or want.
My experience
with another staff member was not good.
the smoke detector started chirping at 1 am monday.it had been chirping previously but i had left a note for housekeeping to look at it.
when i came back it was quiet. It started chirping again sometome after mibnight.
i called front desk who said she would be up as soon as she could but it was only her on.
She came up with a fresh battery and promptly had to go back down to get a stepladder, i am very tired and this annoys me because i think that should have been obvious.
She comes back up for second time, and determines it is not a battery issue.but she cant do anything about it tonight because no maintenance staff until morning.i think she reset it?
it is quiet again but I do not want to be awakened by that awful sound again.
i ask how am I supposed to sleep?
"we can probably set you up in another room for the night. give me 10-15 minutes "
i waited and waited,, I called her 45 minutes later and asked what was going on.
her reply "oh, you still want to do that? let me see what I can do.:"
I AM SHOCKED
"you havent even started?"
she replies (this is where I decided this was not good customer srevice)"oh yeah I did but I had a bunch of paperwork to do and its been crazy"(its now 2am on tuesday morning)
i can her typing on the keyboard and i am convinced she is looking for a room only now.
Major loss of stars when paperwork is more important than a guest who is waiting on you.
Watch the charges on your CREDIT CARD!!!
ByDaco320
maggio 16, 2019
We just needed the one night there, so for $119.99 one would think when you get your final bill only the taxes would make it greater. Looked at my credit card bill once we got home and there was an extra $25 on my bill for a “deposit”. I’ve travelled all over the world and have never paid this “deposit”. Not to mention there was no mention of this deposit when checking in. I did not authorize this extra charge and when I tried to contact the owners Jessie and NASH, I’m told Jessie is on holidays out of the country and there’s no number for NASH. I feel I was robbed. I will never stay at this hotel again, for the fear that the next time they charge me, it’ll be double the cost of the room.
Great Night!
ByCalgary88
ottobre 20, 2014
This was my first time staying here and I would definitely stay here again the next time I am in Sherwood Park. I called the day before to confirm my booking (I used their online service) and everything was great. I was advised at that time that they no longer had the 2 Queen Bed room I had booked, but had given me a complementary suite instead (excellent!). I was also advised that they had 3 kids sports teams staying the same night I was. I asked if I could be moved to a room away from the teams - not a problem, they said. My room was so quiet, I'm not sure I ever heard anyone else!
Love the breakfast! It's one of my main reasons for staying with Holiday Inn Express, and Sherwood Park did not disappoint! The food was hot when it needed to be, and cold when it needed to be. The gentleman that was running the kitchen was fast and efficient - give him a bonus for a job well done!
Rooms were clean and comfortable, just like I've come to expect from Holiday Inn Express locations. I would say that the Sherwood Park location is one of the best I've stayed at!
Great service
By77domino
ottobre 10, 2014
I was in the area and just walked in and asked for two rooms for one night. I had previously stayed at the Slave Lake location and it was also very nice. So that is why I decided to try the location in Sherwood Park.The staff was very helpful and did a great job of helping me get the two rooms that I needed for the night. Keep up the great service! Thank you
excellent room and service
ByMatt433
ottobre 06, 2014
Very comfortable bed and great breakfast in Great Room
comfortable
ByWhatda
ottobre 05, 2014
Management at Holiday inn Express downtown Edmonton should come and learn from this place.
Clean, quiet room and great breakfast
ByIn The Hills
ottobre 02, 2014
This is an excellent hotel in Sherwood Park. Access is easy. The beds are comfortable and the breakfast is very good. This is our hotel of choice!
Cleanliness and friendly service
ByMarlina
settembre 22, 2014
Very clean room, I am impressed. I have travelled the world and have stayed in many different property.
Keep it up.
Over Night Stay
Bymahvlus
settembre 07, 2014
Check in was handed very efficiently and in a friendlly manner. The room is spacious and very clean. The only minor compliant is the curtains didn't close completely letting some light in. Would come back if in the area.
Ginny
Excellent business hotel
Bywhydoihavetoprovideaname
settembre 05, 2014
I always stay here when I'm in the Sherwood Park area. The hotel is consistently clean, comfortable and quiet.
Canada 55+
ByPhyllis41/42
settembre 05, 2014
Would like to say that we definitely enjoyed our stay at the Holiday Inn Express. We always stay at one of your hotels if one is in our area we are traveling. We were given 2 queen size beds and am so grateful as my fiancée, Colin, took sick last Friday and just now starting to be his old self. I don't think he enjoyed the latter part of our stay as he was never in your area before and wanted to show him at least Edmonton. Another time. The staff went out of their way to help me even with our return ticket to NS. .This was at 4:30 am yes am I do believe her name is Adyssa. Lindsay also as she booked us again for an extra night and offered if there was anything we need just ask. Lindsay also helped us with our taxi to the airport which I thought was just super. The staff could not have been better. Highly recommended.
Great people
ByString
settembre 04, 2014
The staff were all helpful and positive. Our stay was very comfortable.