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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
91%
のお客様がこのホテルをおすすめしています。

総合評価

4.4

XXに基づく 158 お客様レビュー
91%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

158お客様レビュー

  • 5 スター
    103
  • 4 スター
    32
  • 3 スター
    14
  • 2 スター
    8
  • 1 スター
    1

Our wedding experience

By

6月 13, 2021

We booked multiple rooms for ourselves and our wedding guest and everyone said this was by far one of the best hotel experiences they had ever had. Kim at the front desk went above and beyond to make us feel welcomed and make us not only feel like valued customers but also like family. Sherry in sales was also amazing to work with and was there to help us problem solve when our rehearsal dinner almost got rained out. Every staff member we encountered was helpful, kind, and willing to go the extra mile to make our stay memorable! The rooms were great, everyone raved about how comfortable the beds were, and the coffee was excellent! 10/10 would recommend staying here.

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Amazing Front Desk Service

By

1月 21, 2020

club

Ashley and Kristie were absolutely amazing. Their efforts to accomodate me after my reservation was accidentally cancelled were the standard for excellent customer service. You should feel proud to have them both on your team.

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Reservation Error Turns Into Upgrade

By

10月 20, 2014

platinumelite

I hate the smell of stale tobacco smoke, and yet somehow my reservation reflected no preference for whther my room was a smoking or non-smoking room and I was therefore assigned a smoking room. After complaining to the front desk clerk that I would never leave "No Preference" in that field intentionally, he informed me that the hotel was full and there were no non-smoking rooms available. After I checked out the room and found the smell was overpowering, I went back to the front desk and he told me a non-smoking "Accessible" room had come available. I took it and had a pleasant stay.

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Not as advertised

By

10月 17, 2014

club

The room I checked into was not what I had reserved. When I made the reservation, it was for a 2 queen suite (advertised with sleeper sofa). When I got checked in, there was no sleeper sofa/suite. I was too tired from my trip to argue about this and since we only had four people in our party, the 2 queens were adequate. When I was ready to leave, there was no bill under the door so I had to go and ask for one. -- I've stayed in many Holiday Inn Express hotels over the years, and this is not something that I would expect from a highly rated hotel. I would not return to this hotel again.

投稿者HotelStaff
10月 21, 2014
Dear Not as advertised, I am so sorry to hear that your stay wasn't perfect. We strive to be a 10 for each of our guests. I want to apologize that we fell short during your stay. When sold out, it is sometimes hard, though we do take every effort to meet all guest rooming requests. I want to thank you for taking the time to let us know of the situation. We hope that the next time you are in town you will give our property another try. We would love the opportunity to better meet your needs. Sincerely, Tammy Owen Front Office Manager
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Great Place to Stay

By

10月 16, 2014

club

Great place to stay, quite, clean and comfortable. Quality of food, ease of shuttle transportation great.

投稿者HotelStaff
10月 20, 2014
Dear Jellybean26, Thank you for your 5 star review. We are glad to hear that you enjoyed your stay with us. We hope you will stay with us again when traveling through Akron!
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Great night sleep

By

10月 15, 2014

club

the rooms are great, however the noise from the highway can interupt a good night sleep

friendly staff and very clean, breakfast was poor.

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Great Stay!

By

10月 15, 2014

club

We stayed here for a night while travelling on Vacation. The hotel looked very high end and was extremely comfortable and clean. Guest services was attentive to our needs and responded quickly. I am going to stay here from now on!

投稿者HotelStaff
10月 20, 2014
Dear Mac642, Thank you so much for your kind comments about our hotel. Our staff strives for excellence each and every day. I am so please to hear that you enjoyed your stay and will come back to see us if you're ever in Akron!
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Akron Airport

By

10月 12, 2014

club

Rooms are very clean and spacious. Staff are attentive and caring. A good overall business trip.

投稿者HotelStaff
10月 21, 2014
Dear FWB2, We want thank you so much for all of your kind words! It so wonderful to hear that our staff is doing such a great job. We look forward to seeing you on your next trip to Akron.
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nice

By

10月 03, 2014

club

overall stay was pleasant but was disappointed that there is no jacuzzi in pool area

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Great comfort Great Sleep!

By

10月 01, 2014

upon arrival I was greeted by a nice receptionist and greeted as a gold member. The lobby was clean and inviting. They upgraded me to a better room and when I entered the room it was awesome! I had a fridge and a coffee maker which is important to me. The TV was perfect for the size of the room and the room smelled good. Overall experience was very good and I would recommend to anyone traveling to this area.

投稿者HotelStaff
10月 03, 2014
Dear Tech Guy, What an awesome review!! Thank you for your kind words. We take pride in our hotel and serving our guests and we are happy to hear you enjoyed your experience with us. We hope to see you again when traveling through Akron!
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Nice hotel

By

9月 25, 2014

platinumelite

Paul at front desk, greeted us by name. Was pleasant and helpful. We were just staying overnight on the way to Holmes county, Ohio. Would stay there again.

投稿者HotelStaff
10月 03, 2014
Dear Ejpi, Thank you for your 5 star review. We are glad to hear your had a pleasant experience and will be sure to forward your comments on to Paul. We hope you will stay with us again during your travels!
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The room quality

By

9月 24, 2014

club

The room was very clean and the moment i entered i remembered feeling so relaxed and just cozy.. The atmosphere was very welcomeing.The bathroom was very clean soft comfortable towels.. I very much enjoyed my stay.

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