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Holiday Inn Express & Suites Belle Vernon

181 Finley Road , Belle Vernon, ペンシルベニア 15012

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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
88%
のお客様がこのホテルをおすすめしています。

総合評価

4.5

XXに基づく 94 お客様レビュー
88%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

94お客様レビュー

  • 5 スター
    68
  • 4 スター
    12
  • 3 スター
    9
  • 2 スター
    2
  • 1 スター
    3

Great front desk staff, that’s about where the good stuff ends

By

6月 08, 2022

The young lady that checked us in was fast, efficient, and a sweetheart. But the hotel was in so much need of repair and cleaning. Our beds had clearly been laid on. There was food on the floor. The light over the shower didn’t work, and the floor lamp was missing a light bulb all together. The buffet breakfast consisted of bread in the bag, as well a bag of bagels in the bag. No hot food made. We’re told there weren’t enough guests to make breakfast. Was to say at best, a very disappointing stay.

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Lack of housekeeping

By

11月 15, 2021

After the first night there, came back to room to find it had not been cleaned. Could not call front desk because phone did not work. Went to front desk who told me I should’ve been told upon check (which I was not) that housekeeping is not provided daily. Unfortunately, there is a sign in bathroom that if you want new towels, throw the used ones on the floor, which we did. If there can be a written sign for that, there should probably be one that says housekeeping not provided daily. Also, supplies provided were not sufficient if housekeeping doesn’t come daily. Had to resort to using Kleenex, cups and hand sanitizer we brought with us. Soap was the size of a nickel after 2 nights and no extras left. The small garbages were overflowing and 2 paper cups and 2 k cups were all we got for 2 nights stay. Hotel and room looked new and clean, however bathroom looked much older, grout was sloppy and dirty, floor had dirt in corners

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Excellent Customer Service

By

9月 12, 2021

We received excellent customer service from Jenna Johnson. An asset to your organization.

We were treated very poorly by Candlewood Suites. We had a confirmed reservation, that they also had on file, but did not have a room for us. They offered no assistance to help us find a room.

We tried Holiday Inn Express and had an excellent experience with Jenna Johnson. She gave us a room and even provided a recommendation for dinner.

Thank you. It was a blessing and comforting after a long difficult day.

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Scam charges

By

9月 04, 2021

I booked this hotel through Travelocity.com only to have the hotel charge me an additional two times for the same, one-night stay.

After making four attempts to reach management, someone called me back nearly a month later. My claim was "elevated" but I only received half of the overage I was owed. There is a serious disconnect between the booking sites and the hotel payment system.

If you stay here, get a receipt and check your credit card statement carefully. There's some really shady stuff going on here.

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Clean, Comfortabe and friendly staff

By

8月 19, 2019

club

We stayed on Aug 17, 2019 and we were very pleased with our stay. The room was clean and the bed was comfortable. They have a very nice breakfast bar with a little bit of everything.The staff always had a friendly greetings for us and was helpful when we needed anything. We have family in the area so will be staying again.

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What a pleasant experience

By

10月 16, 2014

club

We had an enjoyable time at this hotel and will definitely return again.

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Happy Traveller

By

10月 09, 2014

club

I would highly recommend this property to all travellers. The staff, accomodations and breakfast exceeded my expectations!

投稿者HotelStaff
10月 14, 2014
Dear Brutus1, Thank you for taking the time to recommend our hotel to others based on your recent experience. The staff takes great pride in exceeding expectations. Thank you for staying with us and we look forward to your next visit!
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Not much choice in Belle Vernon

By

10月 07, 2014

club

I would have lived with the hard bed, but there were noisy partiers at 3-4 a.m. and my complaints to front desk brought no relief. I almost left the hotel. This property is new and so everything is clean, but I did not get a good night's rest.

投稿者HotelStaff
10月 14, 2014
Dear Duke1027, We apologize for any inconvenience you may have experienced during your stay here at our hotel. Your feedback is greatly appreciated and gives the staff information to work with, so that they can take measures to improve every guest's experience at our hotel. Thank you for staying with us and we look forward to your next visit.
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Great hotel

By

10月 06, 2014

platinumelite

Great service, nice location, friendly staff, good breakfast.

Only issue i had was poor internet reception. Internet connectivity was spotty at best. I had significant issues connecting my smartphone to the internet and had issues with speed on my laptop. Management should consider increasing their internet infrastructure to support the size of the property and ensure that all guest rooms have proper coverage.

投稿者HotelStaff
10月 14, 2014
Dear werewolfdad, Thank you for sharing your experience at our hotel. Your feedback is very important to us. We have documented your issues regarding the internet connectivity and speed. This information will help us to improve. Thank you for staying with us and we look forward to your next visit.
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Peaceful in Pa.

By

10月 06, 2014

club

When traveling if available I always stay at Holiday Inn Express and they never let me down. I always stay the at the one in Belle Vernon . The rooms are clean and the staff is amazing and I just feel like I am at home. Cant go wrong with this one. Great loaction

投稿者HotelStaff
10月 14, 2014
Dear Texas Transloader, Thank you for taking the time to share your experience at our hotel. The staff strives to make all guests feel like they are at home. We appreciate you staying with us when you are in town and look forward to your next visit.
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Appeared brand new and very friendly

By

10月 03, 2014

Would definitely come back. Absolutely nothing to complain about...the people and the hotel are lovely.

投稿者HotelStaff
10月 14, 2014
Dear RSIV, Thank you for taking the time to share your experience at our hotel. The staff takes pride in delivering excellent customer service. Thank you again for staying with us and we look forward to your next visit.
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friendly service

By

9月 30, 2014

friendly service located close to several places to eat nearby

投稿者HotelStaff
10月 14, 2014
Dear Mike1455, Thank you for sharing your experience at our hotel. We appreciate your kind comments. Thank you for staying with us and we look forward to your next visit.
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