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Holiday Inn Express & Suites Commerce

133 Frontage Road , Commerce, ジョージア 30529

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お客様レビュー
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50%
のお客様がこのホテルをおすすめしています。

総合評価

3

XXに基づく 2 お客様レビュー
50%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

2お客様レビュー

  • 5 スター
    1
  • 4 スター
  • 3 スター
  • 2 スター
  • 1 スター
    1

Amazing service

By

3月 21, 2021

I had a great experience at this holiday inn express. At check in I was having trouble with my credit card. The young lady checking me in Miss Stephanie was the so patient and polite. She was knowledgeable of the area helping us find a great dinner and a wonderful park. This young lady should be teaching your customer service classes. Breakfast was great. Missy was very polite and fed us well. She had a very clean work area. Quick to answer any questions. Thanks ladies for a wonderful stay. We will definitely return.

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Not Cleaning as suggested during COVID!

By

10月 28, 2020

Originally, the front office manager was made aware of the issue (with pictures) and was very gracious and apologetic. She asked me to followup with Booking.com (third party) and offered a partial refund which was acceptable to me since the second bed In our room was unusable. Fast forward two weeks. No response or refund so I call back to confirm. The hotel manager, after CONFIRMING the complaint with the front office manager, has now refused the refund. What?! It was a simple and reasonable request - documented and confirmed - and this is completely unacceptable.

Do NOT stay at this hotel! During COVID-19 they ARE NOT cleaning rooms to the proper level that should be expected and required. You have many other chains to choose from in this area - so pick another one! Bottom line..... they messed up and they are not willing to make it right. Shame on you, hotel manager!!! Your hotel cleaning staff is cutting corners and if they are telling you ANYTHING else....... they are straight up lying and endangering your customers! Don’t try and blame that on honest patrons who bring it to your attention.

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