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Holiday Inn Express Leland - Wilmington Area

1020 Grandiflora Drive , Leland, ノースカロライナ 28451

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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
92%
のお客様がこのホテルをおすすめしています。

総合評価

4.5

XXに基づく 127 お客様レビュー
92%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

127お客様レビュー

  • 5 スター
    95
  • 4 スター
    20
  • 3 スター
    2
  • 2 スター
    5
  • 1 スター
    5

visit

By

6月 19, 2022

Great room set up.
Clean and has a lot of rooms.
Breakfast?
Not all items of food available.
Yes I would stay here again.

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Not the quality we expected

By

6月 24, 2021

We stayed at different Holiday Inn Express Hotels over the years, and this one in Leland is the second IHG hotel that didn't meet our expectations. The "non-smoking" room smelled like an ashtray, it was very stuffy and we had to keep our door open when we were in the room. The fold out sleeper sofa didn't have any bedding in the room and when we went to get it from the reception, they informed us that they have no pillows. This is the sleeper sofa that is advertised as part of the executive room and having 5 people we counted on sleeping on it. The sleeper sofa itself was very lumpy and uncomfortable and when folded out, there was almost no room left to walk around it, through the room. Our room key kept being de-magnetized, so we had to go back and forth to fix it. We wanted to leave this hotel the day we arrived, but there was no other hotel availability in town for that week. The reception staff were kind of indifferent, except for 1 young woman (we didn't get her name), she addressed our complaints by speaking to the manager and giving us a $50 off one night. We're giving our stay at this hotel 2 stars because the bedding was clean and the bathroom was acceptable. Next time, we're staying at a different hotel chain, where the quality will be standard across the board.

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Revision of my original review

By

7月 31, 2019

I felt compelled to offer a modification to my original review. As a result of the General Manager, Karla reaching out to me and having a sincere dialog regarding the property I am compelled to raise my rating of this property. As previously stated, the staff is outstanding. Maureen's efforts to address our concerns was superb. The property has some challenges, but the kindness of the staff outweighs those concerns. I have been assured issues experienced are being addressed. I have every confidence I will see improvements upon my return. We are scheduled back next month and look forward to our stay. As a result of the manner in which our issues were addressed, I can now sincerely recommend this property. Thanks to all involved including the owner of this property. Please give this property a opportunity to show their strengths.

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Disappointed during my short 2 day stay

By

7月 08, 2019

Traveled to Leland for our daughter's softball tournament and was expecting to have a clean and comfortable hotel stay after being out in the hot sun. The hotel was well maintained on the outside and also on the inside of the lobby. Not sure of the many events taking place the weekend we chose to stay however the hotel was packed to capacity per one of the hotel desk attendants. Entering our room I always inspect to ensure it meets the level of comfort for my family and I. I notice blood stains on the floor near the first bed. The bedding had yellow and black stains. There was a black tiny bug crawling on one of the pillows on the first bed when entering the room. We were unable to get extra towels due to the hotel being booked to capacity. There was only 1 elevator to use throughout the entire hotel. The breakfast was very bland to include the orange juice and apple juice tasting watered down. There also wasn't enough seating for my family and I to eat downstairs. Not sure this is a case all the time or due to the high level of people staying at the hotel the weekend we came. We would have asked for another room too switch to but being the hotel was completely full that was not even an option. Luckily I pack pillows and blankets of our own to bring every time we travel so we were able to make the best out of our circumstances. I understand housekeeping has a lot of rooms to tend to however I feel cleanliness is most important when booking a hotel.

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testing hotel review

By

5月 23, 2016

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holiday Inn Leland - very nice staff

By

10月 14, 2014

I would recommend this hotel, but I will say i have stayed in comparable hotels where the beds were newer and just more comfortable. The hotel is in a great location, and you can feel safe walking even in the dark to the nearby subway sandwich/general store/gas station, Walgreens, and a great restaurant for burgers and salads called P.T.'s Grille. This is a big advantage if you don't want to drive to go and get food for dinner.
All the hotel is clean and it has nice high ceilings. Rooms at the back away from the highwayare better as it is hard to get away from the traffic noise from Highway 17.
Maybe it was just my room (I had two different ones) but the beds seemed soft and not as comfy as other hotels in same category. The tv sound was of very poor quality and one night I could hear the sound of a tv from a nearby room which disturbed my quiet.
My advice just check room before moving in and ask for a quiet room at the back, maybe top floor. Very nice staff, cheery lobby and good breakfast options.

投稿者HotelStaff
10月 18, 2014
Thank you for the kind review. We appreciate your business and insight into our hotel. We will evaluate the beds to ensure they are exceeding our guests expectations. I have spoken to our management team concerning the tvs. Thank you for bringing this to our attention. Take care and safe travels, Barry Eagle, Owner
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Overnite at Leland

By

10月 12, 2014

club

We arrived about 7pm. A staff person was at the front desk and greeted us. He was courteous and professional. We were in our room and settling down in a short amount of time. The room was clean and comfortable. Everything was in order and working properly. We enjoyed a restful night of sleep. Before leaving the next morning, we enjoyed a nice fulfilling breakfast. Thank you

投稿者HotelStaff
10月 18, 2014
Thank you for staying with us. So glad to read that you got a restful night of sleep. We hope you get a chance to visit again in the near future. Barry Eagle, Owner
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HIE-Leland was great!

By

10月 08, 2014

We enjoyed our stay at HIE-Leland. The experience from reservation to check out was awesome! The hotel was very clean, the staff was very pleasant, and everything in the hotel worked! We had a great stay.

投稿者HotelStaff
10月 10, 2014
Thank you very much for your business and taking time to write a review. Our staff reads all of these and truly wants to provide a comfortable, clean and friendly experience. Hope you come back again soon. Barry Eagle, Owner
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Nice and Clean

By

10月 03, 2014

club

Very clean and comfortable. Very accessible to Leland and Wilmington restaurants and shops. Very nice staff. Highly recommend.

投稿者HotelStaff
10月 06, 2014
Thank you for the kind review. We hope to see you again in the near future. Barry Eagle, Owner
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Service and the room exceeded my expectations

By

10月 01, 2014

This was the first time we stayed at a Holiday Express and we were very impressed with the room and the service. We highly recommend it.

投稿者HotelStaff
10月 06, 2014
We appreciate you taking time to write a review. We appreciate your business and hope you will stay with us again. Barry Eagle, Owner
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Efficient

By

10月 01, 2014

club

Satisfied all expectations-Central location-Good Breakfast real scrambled eggs

投稿者HotelStaff
10月 06, 2014
Thank you for the review. We appreciate your business and hope to see you again in the near future. Barry Eagle, Owner
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Great Hotel

By

10月 01, 2014

This was our second trip to Wilmington NC and we wouldn't stay anywhere else. The staff are extremely friendly, the hotel is clean and comfortable and the breakfast was just fine. Will continue to use this hotel when in the area.

投稿者HotelStaff
10月 06, 2014
Always glad to read a review from a repeat guest. We appreciate your loyalty to our hotel and we look forward to seeing you again. Barry Eagle, Owner
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