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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
73%
のお客様がこのホテルをおすすめしています。

総合評価

3.9

XXに基づく 206 お客様レビュー
73%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

206お客様レビュー

  • 5 スター
    102
  • 4 スター
    41
  • 3 スター
    18
  • 2 スター
    30
  • 1 スター
    15

Poor choice

By

5月 19, 2022

From the time I entered I knew I made a mistake! The lobby was outdated and the front desk woman had an attitude-
The room was awfully outdated, carpet dirty.
Checked beds and the mattress cover was shredded thin with holes which did no protection at all!
The room was small and had little lighting.
The bathroom had dirty grout , leaking faucet and a toilet you needed to flush twice.
Found out the door didn’t latch to exit had to slam several times to get it to lock/ when I reported to front desk she had a “ I don’t care to hear about it attitude “
Breakfast was below average-
The next day couldn’t get into room - reported it to morning young lady she said she would try- after several attempts she got in said when we slammed door to lock it moved the safety latch - we told her it didn’t lock as usual she said the door settled and to lift up on the door when closing to get door latch to work??
We choose no housekeeping / we didn’t want door left unlocked if they entered and didn’t know the trick to lock.
High priced for the value of this hotel
Very disappointed, I’ve stayed in plenty of Holiday Inns - poor choice- poor quality

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Don’t Stay Here

By

5月 12, 2022

This is the dirtiest Holiday Inn Express I have EVER stayed at! This hotel smells dirty and is dirty. Location is sketchy.

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Badly needs updating!

By

5月 08, 2022

platinumelite

We stay in a lot of Holiday Inn Expresses when we are traveling. This one, by far, is the most in need of updates of any hotel we have stayed at. It smelled quite musty and was very dark. The pool was green and looked like it hadn't been used in years.

Room was clean and breakfast was good, but I would never stay there again until it gets a remodel.

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.Pass on this hotel

By

2月 22, 2022

platinumelite

I am a frequent Holiday Inn patron and this hotel is the worst Holiday Inn I have ever stayed at. The reception staff was very rude. We had a family emergency and had to find accommodations near the medical facility our son was at. This hotel was close, so we decided to stay there. My wife didnt get to the hotel until 1:00am and asked for a room and the person at reception said "Its too late, we dont rent rooms this late." My wife had to beg for a room and the lady finally relented and said "Well, I hope I dont get fired for this," Since when did Holiday Inn put a time limit on checking in at night? The next day when I arrived, typically the Holiday Inn staff at other locations are warm and thank me for being a platinum member and ask if I want the points and tell me the amenities of the hotel. The receptionist at this hotel just said "ID". When I told her my name and that I had a reservation she just glared at me and repeated "ID". The dead stink bugs in our room kind of summed up our impression of this hotel.

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Danielle is awesome

By

1月 22, 2022

club

I left items in my checked out room and Danielle went above and beyond to help me retrieve my valuables. Danielle also helped me book directly saving me money. Thanks Danielle! Give her a raise!

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Stay Away!!!

By

1月 03, 2022

If you like hotels with moldy smell, dirty carpets, wore out furniture, stains on the walls. Then this is a hotel for you. Don't be tricked this is not your typical Holiday inn. We traveled with one year old and needed to spend the night, once we walked in the room, we immediately walked out. On top of that manager refused a refund or different room. Room was not cleaned and smelled bad. That is last the thing you want to deal after traveling all day. I don't know how they have 5 Star reviews.

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Room Smells Bad

By

10月 18, 2021

Room smelled like mildew and mold. Staff was friendly and helpful. We were on the 4th floor and talked with other guests that said the same thing about the smell in their rooms.

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Unhappy

By

10月 15, 2021

The room smelled like mildew and the lady at the front desk said they were all the same, the tub didn’t drain properly the bathroom door was damaged and the tile floor was slippery and dirty, the general manager was no help, and the owner would not call me back. Do not stay here it’s horrible, not a real Holiday Inn

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Do NOT stay here. HUGE black mold problem.

By

9月 29, 2020

*DO NOT STAY HERE*
This entire hotel is disgusting. It’s wet, moldy, and the room cleaning staff doesn’t bother to change out toiletries used by previous quests or wipe down the bathroom and there is *black mold everywhere*! It’s pretty evident from the time you walk in and smell the dank must of water in the air that this place has a moisture problem. We came in a side door on the first floor where the workout facility and guest laundry is and found room after room filled with not only black mold, but also fans, dehumidifiers, and just junk...literally everywhere. I can’t believe that any guest is actually allowed to visit the first floor and see that nightmare. Absolutely disgusting and extremely unhealthy for guests.
Additionally, our shower also did not work and after my husband fought with the pull handle for 20 minutes, we requested to be moved to another room only to be told by the front desk staff that "there was nothing they could do about it because the internet was down". Further, there was no apology nor explanation for the mold, lack of cleanliness, or general state of the hotel. Every time I asked to speak with the manager, Allison, she was conveniently indisposed. From what I could see, the entire hotel is filled with black mold and guests should not be allowed to stay in this hotel until the issue is rectified. As such, complaints have been filed with IHG, the Davidson County Health Department, and the State of Tennessee.

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Nashville Stay

By

9月 27, 2019

Everything at the hotel was ok, except the hallway floors and my room carpet were dirty, as well as the tile in the bathroom. I also had hair from the previous guest in the tub area. As a Spire Elite Member, I do like to give notice to IHG locations that are not up to the usual excellent standards that I am accustomed too . This was disappointing, especially when considering the Nashville area hotel rates are higher than in other cities I visit.

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Great service

By

5月 09, 2019

platinumelite

My sister and I were in Nashville for a wedding. The cab we called never showed up. Kierra and Darryl at the front desk helped us keep our cool and helped us obtain transportation to the wedding. We were on time for the service. You are blessed to have these two employees.

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Great Breakfast

By

10月 20, 2014

club

The breakfast was great and very convenient. We enjoyed our stay!

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