My sister and I stayed at the hotel to be close to our mom at a nursing home. The staff were very friendly and helpful. In particular Dianne at the front desk. The room was clean and very comfortable. The location was great for our purposes. We were close to mom, close to trails for a super evening walk and next door to loblaws for our evening meal. If I was to mention a downside it was the window didn't open even a crack - but this is typical of many hotels.
Thanks.
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Guest services
ByBushdawg
10月 20, 2014
Front desk staff were always friendly and efficient. Housekeeping staff as well were always pleasant and friendly. The fitness room was clean and the equipment available was adequate enough to keep my regime somewhat intact. Breakfast selection was fine but my timing was always off. The hotel was full (for most of my stay) so breakfast was hectic most mornings. Overall my stay was comfortable and my experience was very good. I am glad I chose to try this location again.
投稿者HotelStaff
10月 23, 2014
Hello Bushdawg,
Thank you for proving us with your feedback on your recent stay with our hotel!
We appreciate your kind remarks about the service you received throughout your experience with us. We look forward to seeing you again soon!
Warmly,
Jenna MacLeod
General Manager
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Well Designed and friendly staff
ByAlycia
10月 17, 2014
This hotel was as expected for the star rating, it was well designed and the staff was very friendly. I would recommend as long as you can get a decent price.
投稿者HotelStaff
10月 22, 2014
Hello Alycia ,
Thank you for sharing your comments on your recent stay and experience with us!
We appreciate the 5-Star Review - Thank You!
We look forward to welcoming you back soon!
Warmly,
Jenna MacLeod
General Manager
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Simple improvements would go a long way
ByKevin242
10月 17, 2014
While my stay was OK, my coffee maker coffee was not refreshed The standard internet was easy to connect to ...but was slow. With wifi being offered free almost everywhere now, dont you think your members should automatically get the fastest possible internet at no charge? An easy to find sleep timer on the TV would be great. Found it eventually but it was buried withing the TV's controls Finally, my room was at the end of the hall with the door to the stairs next to it. People started slamming the door to the stairs very early in the morning which woke me up.
I now know I need to avoid rooms next to the stairs..but it was a most unpleasant way to find this out
投稿者HotelStaff
10月 22, 2014
Hello Kevin242,
Thank you for sharing your comments on your recent experience with us. We appreciate being provided with feedback that gives us the opportunity to learn and grow.
We have addressed your concerns regarding the coffee maker in your guest room and have provided the necessary refresher training with our Housekeeping Team.
Our team is excited to announce that we have invested in a full internet upgrade for the hotel which will provide our guests with the connectivity that meets and exceeds the expectations of our guests! This service will continue to be complimentary for our valued guests.
We apologize for the the less than satisfactory experience you had with us and we would love the opportunity to make it up to you. Please feel feel to reach out to me directly anytime.
Sincerely,
Jenna MacLeod
General Manager
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Great service
ByTanner22
10月 17, 2014
A friendly and relaxing atmosphere. Great staff took care of our needs.
投稿者HotelStaff
10月 22, 2014
Hello Tanner22,
Thank you so much for sharing your comments on your recent experience with us! We are so pleased to hear that we were able to meet your needs during your stay with us!
We look forward to welcoming you back soon!
Warmly,
Jenna MacLeod
General Manager
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HI Express-Nepean
ByHTH2
10月 15, 2014
Nice property in good shape. The staff was the icing on the cake, very friendly, attentive and interested in making sure our stay was a good one. Thanks.
投稿者HotelStaff
10月 19, 2014
Hello HTH2,
Thank you so much for providing your feedback on your recent experience with us!
We are so pleased to here that we met your expectations while you stayed with us. Our team is focused on consistently delivering a guest experience that our guests love.
We look forward to welcoming you back soon!
Warmly,
Jenna MacLeod
General Manager
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Overall a great experience
ByDallison33
10月 14, 2014
Everything met or exceeded expectations. Only complaint, if you can call it that, was that our room wasn't ready when we arrived (after the check-in time). This was a problem for many others checking in, but staff were very helpful and this wasn't a big issue for us.
Clean, modern décor. Very convenient location close to the 417. Staff were very friendly.
投稿者HotelStaff
10月 20, 2014
Hello Dallison33,
Thank you so much for sharing your comments on your recent stay with us. We truly appreciate and value feedback from all of our guests.
We are so pleased to hear that you enjoyed a 'Great Experience' with us! Our team is dedicated to all tasks associated with having rooms available on time for our valued guests! Thank you for bringing this service opportunity to our attention!
We look forward to welcoming you back soon!
Warmly,
Jenna MacLeod
General Manager
投稿者HotelStaff
10月 20, 2014
Hello Dallison33,
Thank you so much for sharing your feedback on your recent stay and experience with us!
We are so pleased to hear that we were able to met and exceed your expectations during your visit with us.
We appreciate learning about our opportunities to better deliver a service experience our guests will love. Our team is focused on the tasks associated with having rooms ready on time to create a check-in experience that flows nicely for all of our valued guests.
Thank you again for taking the time to share your comments - we look forward to your next visit!
Sincerely,
Jenna MacLeod
General Manager
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Nice property, bad internet
Bydoesntmatter001
10月 09, 2014
It is not the first time I stay at this hotel and the people are very nice and helpful and the property is clean and rooms are comfortable. My only issue with this property is the quality (or lack thereof) of the internet connection. You are required to login in every few hours which is a bit annoying, but the main issue is the quality and speed of the internet connection... I would drop off on a regular basis, the speed is just awful. Really unfortunate because everything else is good with this hotel.
投稿者HotelStaff
10月 14, 2014
Hello doesntmatter_98224,
Thank you for providing your feedback on your recent experience with us. We are happy to hear that you found our rooms to be clean and comfortable - we take pride in maintaining the cleanliness of our hotel and strive to create experiences that our guests love.
We are very sorry to hear of the connectivity issues you experienced while staying with us. We absolutely understand the importance of staying connected and we are truly sorry that we felt short on meeting this expectation for you. We have explored upgrade options with our provider and we will be implementing an extensive internet upgrade shortly.
We look forward to welcoming you back to enjoy our upgraded internet experience.
Sincerely,
Jenna MacLeod
General Manager
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Great Room
ByMIchael001
10月 08, 2014
Great staff, Room was very clean and the bed was very comfortable.
投稿者HotelStaff
10月 10, 2014
Hi MIchael001,
Thank you for sharing your positive comment regarding your recent experience with us!
Our team is focused on creating Great Experiences for all of our valued guests. We are pleased to hear that you were happy with the service, cleanliness and comfort that our hotel has to offer!
Warmly,
Jenna MacLeod
General Manager
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Comfortable stay
ByTravelerFromToronto
10月 06, 2014
I stayed for 2 days on business and enjoyed my stay on this hotel.
投稿者HotelStaff
10月 09, 2014
Hello TravelerFromToronto,
Thank you so much for sharing your comment regarding your recent experience with us!
We are so pleased to hear that your stay was comfortable and enjoyable!
We look forward to welcoming you back soon.
At your service,
Jenna MacLeod
General Manager
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Really great place , for being away from home on a long stay
Byfox40
10月 02, 2014
You wont be disappointed by staying with the great staff here
投稿者HotelStaff
10月 04, 2014
Hello fox40,
Thank you so much for your comment! We are so pleased to hear that you enjoyed your experience with us.
Warmly,
Jenna MacLeod
General Manager
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Big clean room
ByPickeringSoccerFamily
9月 30, 2014
Were able to accomodate our large group and enjoyed the fantastic room with all its amenities.
投稿者HotelStaff
10月 04, 2014
Hello PickeringSoccerFamily,
Thank you for sharing your comment! We are happy to hear that we were able to accommodate your group comfortably! Thank you for staying with us!
Warmly,
Jenna MacLeod
General Manager
Fantastic staff excellent service
ByAgnes Constance
6月 07, 2021
My sister and I stayed at the hotel to be close to our mom at a nursing home. The staff were very friendly and helpful. In particular Dianne at the front desk. The room was clean and very comfortable. The location was great for our purposes. We were close to mom, close to trails for a super evening walk and next door to loblaws for our evening meal. If I was to mention a downside it was the window didn't open even a crack - but this is typical of many hotels.
Thanks.
Guest services
ByBushdawg
10月 20, 2014
Front desk staff were always friendly and efficient. Housekeeping staff as well were always pleasant and friendly. The fitness room was clean and the equipment available was adequate enough to keep my regime somewhat intact. Breakfast selection was fine but my timing was always off. The hotel was full (for most of my stay) so breakfast was hectic most mornings. Overall my stay was comfortable and my experience was very good. I am glad I chose to try this location again.
Well Designed and friendly staff
ByAlycia
10月 17, 2014
This hotel was as expected for the star rating, it was well designed and the staff was very friendly. I would recommend as long as you can get a decent price.
Simple improvements would go a long way
ByKevin242
10月 17, 2014
While my stay was OK, my coffee maker coffee was not refreshed
The standard internet was easy to connect to ...but was slow. With wifi being offered free almost everywhere now, dont you think your members should automatically get the fastest possible internet at no charge?
An easy to find sleep timer on the TV would be great. Found it eventually but it was buried withing the TV's controls
Finally, my room was at the end of the hall with the door to the stairs next to it. People started slamming the door to the stairs very early in the morning which woke me up.
I now know I need to avoid rooms next to the stairs..but it was a most unpleasant way to find this out
Great service
ByTanner22
10月 17, 2014
A friendly and relaxing atmosphere. Great staff took care of our needs.
HI Express-Nepean
ByHTH2
10月 15, 2014
Nice property in good shape. The staff was the icing on the cake, very friendly, attentive and interested in making sure our stay was a good one. Thanks.
Overall a great experience
ByDallison33
10月 14, 2014
Everything met or exceeded expectations. Only complaint, if you can call it that, was that our room wasn't ready when we arrived (after the check-in time). This was a problem for many others checking in, but staff were very helpful and this wasn't a big issue for us.
Clean, modern décor. Very convenient location close to the 417. Staff were very friendly.
Nice property, bad internet
Bydoesntmatter001
10月 09, 2014
It is not the first time I stay at this hotel and the people are very nice and helpful and the property is clean and rooms are comfortable. My only issue with this property is the quality (or lack thereof) of the internet connection. You are required to login in every few hours which is a bit annoying, but the main issue is the quality and speed of the internet connection... I would drop off on a regular basis, the speed is just awful. Really unfortunate because everything else is good with this hotel.
Great Room
ByMIchael001
10月 08, 2014
Great staff, Room was very clean and the bed was very comfortable.
Comfortable stay
ByTravelerFromToronto
10月 06, 2014
I stayed for 2 days on business and enjoyed my stay on this hotel.
Really great place , for being away from home on a long stay
Byfox40
10月 02, 2014
You wont be disappointed by staying with the great staff here
Big clean room
ByPickeringSoccerFamily
9月 30, 2014
Were able to accomodate our large group and enjoyed the fantastic room with all its amenities.