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95%
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전반적 평가

4.6

기반: 172 이용후기
95%
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Ratings Breakdown

172이용후기

  • 5 스타
    136
  • 4 스타
    21
  • 3 스타
    8
  • 2 스타
    3
  • 1 스타
    4

Gold member unappreciated

By

6월 14, 2022

I had a reservation and the lady at the front desk did not know what she was doing, it was at a lower rate. She claimed i had no reservation and i had to put in another reservation at a higher rate. Bed was uncomfortable and pool was freezing. This was the second night i stayed and the night before the lady authorized a late checkin but kept calling asking when i was leaving. Long time ihg member, not a good experience at all.

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Watch your credit card

By

2월 18, 2022

Additional charges were placed on my card at their gift shop after I checked out. I was never even in the gift shop when I was there! And no, they haven’t reimbursed those fraudulent charges. Definitely won’t go back, and now I have to cancel my credit card to prevent further theft.

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Excellent Service and Excellent Stay

By

3월 05, 2020

I stay at this hotel a lot! The staff there are excellent and are always willing to help. Lisa is always friendly and has a big smile. She and the others are always eager to help you with whatever you need!
The rooms are always clean and very comfortable.
Breakfast has many choices and is always hot!

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Exceptional

By

5월 09, 2019

club

very nice stay, rooms were great, breakfast was very good and very nice swimming pool

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Comfortable and easy to find

By

10월 20, 2014

platinumelite

Very nice rooms, spacious and very clean. Easy to get to and surrounded by many restaurants. Lots of parking, large common area and complimentary laundry self service.

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Easy access to Knoxville

By

10월 18, 2014

We chose this hotel because we wanted to have quick and easy access to Knoxville for a Tennessee Volunteers game. It's located right off the I40 and within 10 minutes to Neyland Stadium. The hotel is new and modern with plenty of free parking. The lobby was very nice and the staff were friendly. Upon arriving at our room, we did note that the door wasn't closed - I'm not sure if the cleaning staff forgot to move the metal door stopper or what. We did a quick look around the room and everything was fine otherwise. It was clean, comfortable and surprisingly quiet (you can never tell when facing an interstate). There was good selection at breakfast which was great for what turned out to be a very long day downtown. We'd definitely stay again.

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People make a business -

By

10월 17, 2014

Our travels took us through Knoxville and we enjoyed meeting Danielle as she checked us in and helped us with local knowledge. Danielle made the hotel more than just another place to stay, people make a business!

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Great room and great service

By

10월 16, 2014

club

This is a new motel with great staff. It was very clean and a nice place to stay.

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great room

By

10월 14, 2014

hotel convenient to football stadium. great breakfast offered and room was nice

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Great Service

By

10월 14, 2014

club

First time at this hotel. Would recommend. Clean and friendly staff.

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Nice room

By

10월 09, 2014

club

Brand new hotel . Rooms and bathromm decorated nicely and brand new. Good HD TV. Great beds and linenes..very comfortable. low noise in the hotel.

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Nice Hotel..... right on the interstate

By

10월 09, 2014

club

We always stay at a Holiday Inn in Knoxville for the UT home games. This was our first time to stay at this particular Holiday Inn.
Hotel is new and very clean. Great indoor pool which the grand children enjoyed. Nice work out facility.
The check in staff was not very friendly at check in as we are used to at most other locations. Didn't acknowledge us as being priority club members. Several times we walked throught the lobby and someone who I assumed was the manager (had on a black suit) was behind the front desk and never said anything at all. No greeting, nothing.
Our room was on the front at the end..... no sleep at all.... felt like we were right on the interstate. Very loud interstate noise.
The brightest spot of our stay was the morning staff.... lady behind front desk was very friendly (even at 6:00 in the morning) the ladies doing the breakfast bar were super nice and friendly and helpful.... The breakfast was super.
If you stay at this location, bring ear plugs.

게시자CustomerCare
10월 19, 2014
Dear VolFan, Thank you for being an IHG Rewards Club member and leaving us a review. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are glad to read you like our hotel facilities and amenities. We’re sorry for any inconvenience the noise levels and service you received during check in may have caused you during your stay. We have taken note of your comments and this will certainly be looked into. We do value the comments we receive from our guests as these help us improve the quality and service that we offer. Once again, thank you for your feedback and I do hope we have opportunity to welcome you again. Sincerely, Zelyn N Case Manager IHGCare
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