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Holiday Inn Express & Suites Allentown West

5630 Tilghman Street , Allentown, Пенсильвания 18104

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33%
гостей рекомендуют этот отель

Общее впечатление

3,3

на основании 6 отзывов
33%
гостей рекомендуют этот отель

Ratings Breakdown

6отзывов

  • 5 Звезды
    2
  • 4 Звезды
    1
  • 3 Звезды
    1
  • 2 Звезды
    1
  • 1 Звезды
    1

No Housekeeping/Front Desk needs help

By

мая 12, 2021

I arrived early on Monday---too soon to check in early. I arrived later (5PM) and was assigned my room. When I exited the third floor elevator, there were full white trash bags sitting outside the doors of three rooms on my wing. I later went to dinner, and when I returned, the trash bags were still there.
The next morning when I left my room at 730AM, the trash bags were still there. I returned to my room at 130PM---no housekeeping services yet (but the trash bags had been removed from the hallway). I tried to speak to the front desk at 3PM and again at 6PM---both times there was a line of 2-4 people waiting to speak to the front desk clerk. When I returned at 830PM, I spoke to the clerk, and told her housekeeping never showed up that day. She apologized, took down notes about the trash bags and housekeeping, and provided me with two clean towels.
The next morning at 730AM, I checked out of the hotel. I told the different clerk about my issues---she told me that HOUSEKEEPING IS ONLY ON REQUEST DUE TO COVID. So I asked her if she was the person to check me in---she remembered that she was. I asked her why she didnt tell me housekeeping was optional---she didnt really have a good answer, but did apologize. And so I left the building---never to return.
If housekeeping is truly optional (the evening desk clerk didnt tell me that!), why not have a sign at the front desk---or even in the room? That way you dont have to rely on folks remembering to talk about it, and every guest is informed. I'm not sure what to believe---is it truly optional (and they havent thought to make a sign) or it was a miss, and the clerk covered with a story.

Either way---This property is "fair"---I wont be returning. Good luck!

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Fine for infrequent travel, not great for frequent business travel

By

мая 04, 2021

TLDR: For someone who travels infrequently and just needs a place to stay, this hotel is fine, especially if you don't mind a stiff bed and noise from the road. For someone who travels frequently for work, I would not recommend this hotel for an extended stay. I did not find it a peaceful, comfortable environment to work in, to rest in when I was stressed, or to get several good nights' sleep.

The best thing about this hotel was the people: many of the housekeepers I passed in the hall and those working in the kitchen made a point to smile at me and say hello, which made me feel very welcome. Those at the front desk were very friendly, as well. The room was also very clean.

Traveling frequently for business, I find it most helpful when my hotel rooms are comfortable, quiet, peaceful, have separate working and sleeping spaces, have the ability to at minimum store and reheat food, and don't add to the stress of my job.

The suite I stayed in was spacious and provided separate living/dining and sleeping areas, a mini fridge, a microwave, and a desk in the same area as the bed. The beds, couch, and desk chair were uncomfortable. The noise of cars on the adjacent road out the window was barely dampened, which made it difficult to sleep. The small dining room had no outlets, so I could not work on my laptop there. There were no free outlets near the bed and only one near the desk. The windows in the sleeping area only had heavy curtains, not both heavy and light like the windows in the living area did, so I felt uncomfortable leaving the heavy curtains open to let some light in. The fridge was barely large enough to hold my food over several days and did not have a freezer section to hold my ice packs. The counter in the bathroom was at a good height for me but would make it difficult for someone short to reach the faucet. Sometimes it took me around 20 tries to get my key card to work in my door. For someone trying to eat healthy and who spends a lot of time on the road, the breakfast options could have been better. The fitness center had a treadmill, which was great, but lacked a basic set of weights. However, they did have a sign saying as a hotel guest, you could go to the local Planet Fitness for free if you wanted more options, which I really appreciated.

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From the Beginning to End VERY BAD

By

мая 28, 2020

Well well well where do I begin. So upon our arrival it all started off completely bad from just not being able to pull up close to Unload because a truck was parked in the Unloading area and stayed parked there for the 30 minutes that my wife was inside getting checked in. So was unloaded the bags as close to the building as possible behind the truck that blocked the entrance. The I backed down the entrance to park in a parking spot. We was first giving room 221 which when I entered the toilet was consistently running and would not stop running. The table was sticky with either soda or coffee spilled on it. So we call down to the front desk. She gives us another room on the next floor up room 301. Now ... this is where you could get HIGH just walking down the hall way. The smell was so strong my wife went to Walgreens to purchase Plug In's air fresheners and also spray. The worst thing was it never ended. From Night time to Morning. The next morning was even stronger. WAKE AND BAKE at it's finest. Room 301 was not clean either. This was a Complete Horror Show. The next night we stayed at another Hotel because we were here for a Wedding and driving 4 hours was out the Question after not sleeping well the night before. I must say we do about 40 - 50 Weddings each year and we have stayed at so many Hotels. This one right here ... Was by far the worst. The worst part about this is I contacted corporate through email 2 days after my visit once I got back home and settled in. I GOT NO RESPONSE AT ALL.

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Great Service

By

июня 04, 2019

platinumelite

Stayed here for 1 night after visiting the Crayola Factory. Room was great! Yahaira at the front desk was very knowledgeable and polite. She gave great recommendations to where to eat because I am not from the area. Breakfast was phenomenal! So many different options, especially for kids. The only negative was that the pool wasn't heated and was very loud when kids are in there. I would definitely recommend and come back if i am in the area.

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test en_us 2067

By

сентября 01, 2017

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Test4

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февраля 07, 2017

Test4Test4Test4Test4Test4Test4Test4Test4Test4Test4Test4Test4

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