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88%
гостей рекомендуют этот отель
Общее впечатление 4,2
88%
гостей рекомендуют этот отель
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Staffing
ByFort57
марта 02, 2020
Let me start by saying that this hotel is clean and comfortable.
We checked in round 6pm on Feb 29 after a long travel day. We anxious to check in, get something to eat and get some rest. Unfortunately it took a very long time to get checked in...through no fault of the staff member behind the desk. She was the only person working and was swamped! We were 5th in line and she had 3 phone calls waiting. She remained calmed and worked efficiently to try to get everyone checked in and resolve concerns other guests had.
Later in the evening after returning from dinner, there was yet another long line waiting to check in.
Holiday Inn Express you are a great chain, we are Rewards members but customer service and staff appreciation need to be a priority.
Poor customer service
ByTraveler3119
июля 23, 2019
Booked online and chose this hotel based on location and decent reviews. Been on the road for 11 hours and arrived at hotel 45 minutes before check in time. The man at the front desk didn’t greet me. I had to initiate the conversation. He told me he couldn’t check me in at the moment and would be able to at 230. So we unloaded the car and waited until 230 to check in. The man was rude and unapologetic and said we had to now wait until 3. Not sure why a standard room would not be available yet. As we waited until 3, the dining/waiting area was completely filthy. Tables full of trash and/or not wiped down. Floors were sticky. If I hadn’t booked online and lost out on the ridiculously high room rate I would have left. When we checked in at 3, the same guy at the front desk was not accommodating and could have cared less to check us in. Miraculously our room was ready at 3!! That man has no business greeting guests and checking them in. I have not had any problems with Holiday Inns before, very disappointing.
pleasantly surprised
ByB Copping
октября 17, 2014
Highly recommend this hotel, everyone went above and beyond what needs to be done to make your stay super
Comfortable bed and great service
ByKatiedear
октября 16, 2014
Staff was friendly at check-in and check-out...beds were comfortable and room was clean
Great Hotel
By
октября 15, 2014
I found this hotel during an 11 hour drive. We chose it because I called the local number spoke with the desk staff about being able to watch a baseball playoff game there that night. She was very helpful. When we arrived it was a nice surprise to have a great room (CLEAN) and yes they did indeed have FOX so we were able to watch the game after a long day driving. Staff was friendly, Hotel was clean and quiet. Many restaurants around the hotel which is always a bonus.
Good Place
Byrickontheroad
октября 15, 2014
Definitely worthy of a repeat visit. Clean, good food, efficient and courteous staff.
Love the beds
Byblakkpurl
октября 15, 2014
I slept extremely well during this visit. Pillows and mattress were perfect.
Not a big complaint, but the curtains are sheer, so I could see the McDonald's sign throughout the night. This may bother a light sleeper.
Good Facility / Poor Staffing
Bywknight486
октября 15, 2014
We arrived after 11 hours on the road, the young man at the front desk was okay, not overly friendly, but good enough. My real issue was the next morning, I asked a member of of the cleaning staff if I could have another towel and she was very rude... I explained my reasoning for needing an additional towel and she acted like I was asking for her paycheck... she ended up parting with one, but she didn't like it... the breakfast was below average when compared to what I've become accustomed to at HIE.
Good service
Bybink61
октября 12, 2014
The room was clean but had sewer gas smell in the restroom we were moved. the staff was very nice.
Best bed Ever!!!
ByDeniseNBilly
октября 10, 2014
This was just a lark my husband and I went out and stayed in a local hotel. We thought we had a great mattress.... we paid a very high price for it. Wrong!! This was the Best Sleep we have ever had. We immediately contacted customer service found out the brand of mattress and bought it. I have also decided in the future vacation rentals will include this chain of hotels.
Great weekend stay
BySasscers7
октября 09, 2014
Clean, comfortable room. Attentive staff. Great breakfast. Nice indoor pool. Plentiful, convenient parking. Good coffee.
East Ridge Holiday Inn
BySoBelle1963
октября 07, 2014
A great place to stay. Great breakfast, free daily paper, clean rooms, adequate parking, good location next to McD and Hardees, a pizza joint, a Baskin Robbins etc. Directly off I-75 between Ooltewah and the Georgia state line. I stay here every year when I travel to the greater Chattanooga area.