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Общее впечатление

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на основании 2 отзывов
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Ratings Breakdown

2отзывов

  • 5 Звезды
  • 4 Звезды
  • 3 Звезды
    1
  • 2 Звезды
  • 1 Звезды
    1

Disappointment At Breakfast

By

мая 20, 2022

platinumelite

Overall this hotel is nice and is in a decent location for the black hills. It is not very close to the interstate so if you plan on hopping on that quickly I’d stay elsewhere. The room was decent. There was still food in the fridge that was from the guest before us. That was kind of disappointing. Breakfast had good food but the male worker was very rude. Took two scoops of eggs and he said “you know you don’t have to take all of the eggs, now I’m going to have to make more”. He then scoffed as I walked away. Ok? So now I’m limited on what I can eat at breakfast? I have diabetes and eggs are one of the best things for me to eat for breakfast. It really left a bad impression on myself and the other guests that were in the breakfast area. People were stunned that if you take more than he wanted he would make mean comments. Really ticked me off.

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Rapid City, Holiday Inn

By

августа 14, 2021

club

My husband and I chose this particular hotel because of it's commitment to clean way of clean mission. We check into our room and it was disgusting. There was leftover food in the refrigerator, hair all over the tub & shower wall, urine on the back of the toilet, blue toothoaste spit all over the mirror, the stands were dirty, bed filled with hair, bedding was dirty, dirty used towels...etc. We tried to get it resolved by having someone clean...not happening. We were offered an even worse room with bedding that had blood spots on the left side of the bed and hair on the pillowcases. Gross.
The receptionist claimed she couldn't do anything else because she didn't work for that hotel. She was from the sister hotel. She stated we should've booked there because they were better and offered free drinks. We just drove 7 hours to have to buy and use cleaning supplies to stay in a hotel that cost double the rates just to have a place to sleep while on vacation, which we cut short. This ruined our stay. We didn't spend anytime at the hotel or use it's amenities. We took out 4 bags small bags of trash from cleaning and bought our own toilet paper. Not once did housekeeping even try to help or clean up our room. I took a vacation for the first time in 2 years, to spend it cleaning up after stranger's and had to pay to do so, just to sleep 6 hours. This place is not following any cleaning standards or practices and is not sanitary.

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