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74%
แนะนำโรงแรมนี้

ประสบการณ์โดยรวม

3.9

ข้อมูลจาก 94 การแสดงความเห็น
74%
แนะนำโรงแรมนี้

Ratings Breakdown

94การแสดงความเห็น

  • 5 ดาว
    43
  • 4 ดาว
    20
  • 3 ดาว
    16
  • 2 ดาว
    4
  • 1 ดาว
    11

Under Renovation

By

พฤษภาคม 28, 2562

Worst ICH property I have ever stayed at Worldwide over the last 43 years. And the rates are through the roof.
All the facilities are closed. The room is filthy. There was a mass quantity of poop under the toilet lid. The trim painter used a mop. The sheetrocker forgot to finish the job. Horrible. Easily hear adjoining rooms practicing the art of reproduction.
Better to stay at Mamma Louigies Rooms by the Hour.
If I had not done a 21 hour shift and came in late in the evening I would have checked out and probably should have. Sleeping in my vehicle would have been so much better.

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comforts

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ตุลาคม 05, 2557

bed comfortable and room quiet except for doors slamming loudly in hallway.

โพสต์โดยHotelStaff
ตุลาคม 08, 2557
oil witch from dallas, tx, Thank you for staying with us on your recent travels. I am so happy to hear that you enjoyed our beds, and quiet rooms. I do apologize for the doors slamming in the hallway. We strive for a great guest experience every time. We thank you for taking the time to give us your feedback. If you have any further comments or suggestions please feel free to contact us at 575-234-1252.
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Very good choice for the Caverns. Pleasant stay/service

By

กันยายน 24, 2557

platinumelite

Very good choice for a stay at the Caverns. There are other closer hotels but they aren't nearly as comfortable. Very nice stay/room.

โพสต์โดยHotelStaff
กันยายน 29, 2557
Anonymous from Chicago, Thank you for staying with us on your recent travels. We are so pleased to hear that you enjoyed our hotel while in visiting the Carlsbad Caverns. We hope to see you again if you travel to Carlsbad again. If you have any further comments or suggestions please feel free to contact us at 575-234-1252.
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Carlsbad Business

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กันยายน 14, 2557

club

There has to be someway that the hotels in the area can charge different rates. Just becasue of the oil field business doesn't mean everyone should have to pay the outrageous and ridiciloius price for a room.

โพสต์โดยHotelStaff
กันยายน 18, 2557
JMTG, Thank you for your recent stay with us at the Carlsbad Holiday Inn Express & Suites. I do apologize for your dissatisfaction of our rates due to the oil and gas industries. I will forward your comments to our upper management team. If you have any further comments or suggestions please free to contact us at 575-234-1252.
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Great hotel and great service

By

กันยายน 09, 2557

platinumelite

This is a great hotel, great staff, great service - all at once!

The early breakfast hours is really something special!

I'm highly recommend this hotel to everyone.

โพสต์โดยHotelStaff
กันยายน 18, 2557
newman14, Thank you for your recent stay with us at the Carlsbad Holiday Inn Express & Suites. Thank you so much for your awesome feedback. We try very hard to make each guest experience a great one, and when we receive feedback like yours, it shows us we are heading in the right direction. We understand that some people are early risers, or perhaps have to be at work early, so we try our best to make sure something is available at breakfast that early. We really hope to see you again soon. Again, thank you for your kind words, I will definitely pass them along. If you have any further comments or suggestions please feel free to contact us at 575-234-1252.
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Fast service and nice amenities

By

กันยายน 09, 2557

Nice room and well appointed features. Great breakfast area and friendly staff.

โพสต์โดยHotelStaff
กันยายน 18, 2557
2ndstage, Thank you for your recent stay with us at the Carlsbad Holiday Inn Express and Suites. We greatly appreciate your kind feedback. We strive for a great guest experience. I am so happy to hear that you enjoyed your stay. We hope that next time you are in Carlsbad, that you stay with us again. If you have any further comments or suggestions please feel free to contact us at 575-234-1252.
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Great Crew!

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กันยายน 04, 2557

Great Staff and very comfortable hotel. Made us feel like we were at home!

โพสต์โดยHotelStaff
กันยายน 16, 2557
Thank you for staying with us on your recent travels. We are so pleased to hear that you had a great stay with us. Thank you for your great feedback, we really appreciate it. Hope to see you again on your next trip to Carlsbad, NM. If you have any further comments or suggestions, please feel free to contact us at 575-234-1252.
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Carlsbad’s Best

By

กันยายน 03, 2557

club

After a long day’s drive this hotel was a relief. Welcomed by a knowledgable staff, we were quickly assigned an excellent room and made to feel very welcome. A restaurant was just across the parking lot so the location was perfect for weary travelers.

Breakfast was surprisingly good with great fruit, dairy, and eggs that, while powdered, were still tasty with plenty of hot sauce.

Overall, for us, this hotel checked all the boxes. Firm recommendation and we’ll look for it again on future trips through the area.

โพสต์โดยHotelStaff
กันยายน 09, 2557
Thank you for your recent stay, and also for taking the time to give us your feedback. Thank you for your recommendation, we greatly appreciate it. We look forward to seeing you on your future trips. If you have any further comments or suggestions please feel free to contact us at 575-234-1252.
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Hotel is too expensive

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สิงหาคม 26, 2557

For an express it is too expensive. As far as an Express goes it was OK. My problem is what they charged for Express service.

โพสต์โดยCustomerCare
กันยายน 06, 2557
Dear Dee3747, Thank you so much for taking the time to leave us your feedback. We value you as our IHG Rewards Club Gold member. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. As for the rates, we strive to provide a competitive rate in the area. It is not our intent to inconvenient our guests instead provide rate options that make sense. Nevertheless, we appreciate you bringing this matter to our attention as this is our best resource in providing guest satisfaction. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us. Sincerely, Krysllin G. Case Manager IHGCare
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Convenient to Carlsbad Caverns

By

สิงหาคม 22, 2557

club

For a long-term planned trip to see the famous Carlsbad Caverns, this lodging provided the perfect place to rest and relax. Our family included three generations, occupying two rooms, and as requested we were given rooms opposite each other in the top floor. Everything was as we needed for the youngest to the eldest.

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Great service and very clean room

By

สิงหาคม 21, 2557

club

The hotel looked very new inside and out. I thought it was a nice touch for them to have my name on a board in the lobby acknowledging me as a Club member. My kids thought it was pretty cool every time we passed by it. The breakfast was very good and had a great variety. Staff were very courteous and front desk acknowledged us every time we passed by. I would definitely stay here again.

โพสต์โดยHotelStaff
สิงหาคม 25, 2557
Thank you so much for taking the time to give us your feedback, we greatly appreciate that. I am so happy to hear that you and your family enjoyed our Welcome Board for our IHG Rewards members. We strive for guest satisfaction, and making you feel welcomed and relaxed while staying with us. I will definetly pass along your kind words to my staff. If you have any further comments or suggestions please feel free to contact us 575-234-1252.
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Clean and Comfortable

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สิงหาคม 20, 2557

This may seem a bit pricy for a HIE, but keep in mind that this is the premier hotel in the Carlsbad area. No other property in the region is comparable. The desk clerk was cheerful and efficient. The rooms are clean and comfortable. They are also surprisingly quiet, considering the proximity to a major thoroughfare.

When you head down for breakfast, keep in mind this is a HIE, and has the same tired breakfast items they have had for the last several years. This is my only complaint, and it is true at ALL HIE properties. They seriously need to update the breakfast offerings.

Overall, this is a great hotel for the area with a staff that is sure to make you feel welcome.

โพสต์โดยHotelStaff
สิงหาคม 25, 2557
Thank you for staying with us on your recent travels to Carlsbad, NM, we greatly appreciate your business and feedback. Thank you for acknowledging our hotel as the "premier hotel" in Carlsbad. We strive for a great guest experience. We train our staff to make you feel welcomed your entire stay. We will also forward your comments regarding breakfast to our corporate office. If you have any further comments or concerns please feel free to contact us at 575-234-1252.
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