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93%
แนะนำโรงแรมนี้

ประสบการณ์โดยรวม

4.4

ข้อมูลจาก 219 การแสดงความเห็น
93%
แนะนำโรงแรมนี้

Ratings Breakdown

219การแสดงความเห็น

  • 5 ดาว
    127
  • 4 ดาว
    60
  • 3 ดาว
    20
  • 2 ดาว
    8
  • 1 ดาว
    4

sehr gut wie immer

By

เมษายน 27, 2565

Wir waren zum 7 ten mal dort. Schon die Begrüßung war herzlich. Wann immer man eine Frage oder Bitte hatte, wurde einem geholfen. Einen besonderen Dank an Robert, Lee und Shiela. Wir hatten in einer Nacht Brandalarm, es musste Evakuiert werden. Auch dies war sehr Professionell, Ruhig und Besonnen. Obwohl das Hotel doch sehr Groß ist war es fast Familiär. Freue mich auf den nächsten Aufenthalt

อ่านเพิ่ม
อ่านน้อยลง

Great staff, comfy beds, free parking, fab breakfast

By

มิถุนายน 19, 2562

I’ve mistakenly reviewed this hotel for another one hence posting a new review. I’ve stayed one night with my wife and son, rooms had two double beds so very convenient for a family and also beds were very comfortable. Breakfast was fantastic with lots of options including cheese. We also ordered omelette and was great. Parking was free but you have to put the car reg in the reception. Reception staff were great and advised what to do in the town and which public transport to use. It was a bit expensive but overall very happy with my stay. Would definitely consider coming back whenever in town.

อ่านเพิ่ม
อ่านน้อยลง

Great stay

By

ตุลาคม 17, 2557

club

I'll be back.I havent got 50 characters to write about.

โพสต์โดยHotelStaff
ตุลาคม 22, 2557
Dear Guest, many thanks for your great feedback. I hope you had a pleasant stay in Edinburgh and we look forward to your next visit. Kind Regards
อ่านเพิ่ม
อ่านน้อยลง

our stay

By

ตุลาคม 16, 2557

club

hotel was fine but had problems with bathroom flooding and I was disappointed with the level of compensation.

โพสต์โดยHotelStaff
ตุลาคม 22, 2557
Dear litlat, Thank you for taking the time to share your experience of your recent stay with us. I am disappointed to learn that you had problems with the bathroom and that the level of the compensation did not live up to your expectations. Thank you once again for your comments this will be used in a constructive manner. Best Regards
อ่านเพิ่ม
อ่านน้อยลง

Excellent stay!

By

ตุลาคม 16, 2557

club

We had an excellent stay at the hotel. The staff were very accomodating and willing to help and the room was superb! The views over Edinburgh are spectacular and we loved it!

Would definately stay here again.

โพสต์โดยHotelStaff
ตุลาคม 22, 2557
Dear Siods, Thank you for taking the time to leave us a feedback. I am delighted to read that you liked the view over Edinburgh and that you found the staff accommodating. Thank you once again for your kind words and we look forward to your next visit. Best Regards
อ่านเพิ่ม
อ่านน้อยลง

Not so Good

By

ตุลาคม 16, 2557

I was very disappointed in my stay.

On Check in no information was given about the hotel, about breakfast or dinner or even check out.

We asked for some details of how to get to the city centre, how long it would take and what was round about to eat ect. reception staff were not informative at all.

When getting to the room, first impressions were ok. we didn't expect luxury although we did expect a clean bathroom and shower. Hairs on the walls of the shower, hairs in the sink and mould on the handle and bottom of shower screen. Very offputting!!

When checking out no one asked how our stay was.

I worked in a Holiday inn a few years back and this particular stay has put me off altogether.

โพสต์โดยHotelStaff
ตุลาคม 22, 2557
Dear Ronni224, Thank you for taking the time to comment on your recent stay with us. I am sorry to read that you were disappointed about the reception staff and I apologize that your bathroom wasn’t enough clean. We will implement further staff training to make sure this matter does not occur again. Thank you once again for your feedback this will be used in a constructive manner. Best Regards
อ่านเพิ่ม
อ่านน้อยลง

great

By

ตุลาคม 16, 2557

great hotel, friendly staff, clean room and fantastic breakfast

โพสต์โดยHotelStaff
ตุลาคม 22, 2557
Dear katrin251, Many thanks for this five star review on IHG.com. I appreciate your comments on the staff, the room and the breakfast and I hope to be able to welcome you to Holiday Inn Edinburgh City West in the future. Best Regards
อ่านเพิ่ม
อ่านน้อยลง

good stay

By

ตุลาคม 10, 2557

club

After a recent ten day stay, I can attest to the superb restaurant staff and desk staff. All my requests, needs were rapidly met and sometimes anticipated. One of the best Holiday Inn facilities I have stayed in. Would recommend and would return.

โพสต์โดยHotelStaff
ตุลาคม 13, 2557
Dear almarstl, Thank you for taking the time to comment on your stay with us. I am happy to read that you had one of the best Holiday Inn facilities in our hotel and we look forward to your next visit. Kind Regards
อ่านเพิ่ม
อ่านน้อยลง

Perfectly adequate conference hotel

By

ตุลาคม 08, 2557

club

Title of review says it, pretty much. Staff very helpful, comfy room, decent food at lunch and dinner, not quite so good at breakfast. Conference suite kept well supplied with coffee, tea and nibbles. Fairly unpreposessing exterior but better within. Pretty fair situation for access to city centre either by taxi or bus.

โพสต์โดยHotelStaff
ตุลาคม 13, 2557
Dear AndyMac1948, Many thanks for taking the time to leave us a feedback. I am pleased to read that you were satisfied with our conference facilities and I appreciate your comments on the location. I hope to be able to welcome you to Holiday Inn Edinburgh City West in the future. Kind Regards
โพสต์โดยHotelStaff
ตุลาคม 13, 2557
Dear AndyMac1948, Many thanks for taking the time to leave us a feedback. I am pleased to read that you were satisfied with our conference facilities and I appreciate your comments on the location. I hope to be able to welcome you to Holiday Inn Edinburgh City West in the future. Kind Regards
โพสต์โดยHotelStaff
ตุลาคม 13, 2557
Dear AndyMac1948, Many thanks for taking the time to leave us a feedback. I am pleased to read that you were satisfied with our conference facilities and I appreciate your comments on the location. I hope to be able to welcome you to Holiday Inn Edinburgh City West in the future. Kind Regards
อ่านเพิ่ม
อ่านน้อยลง

Excellent stay at Holiday Inn edinburgh west, except for Vegeterian dinner

By

ตุลาคม 08, 2557

club

It was a very Good, pleasant and homely stay for me and my wife at Holiday Inn Edinburgh west.
However, My wife and me being a pure vegetarian from India the dinner at Hotel restaurant was not much liked by both of us.

Rest every thing we liked and we were impressed with.

โพสต์โดยHotelStaff
ตุลาคม 13, 2557
Dear Guest, Thank you for taking the time to share your experience of your recent stay with us. I am happy to read that you were very impressed with us however I am disappointed to learn that you were not satisfied with the dinner in our restaurant. I hope you had a nice time in Edinburgh and you will visit us again. Best Regards
อ่านเพิ่ม
อ่านน้อยลง

Great service

By

ตุลาคม 07, 2557

Arrived late and staff could not have been more helpful, both at reception and in the bar/restaurant. They were quite happy to serve us food, although it was getting close to time for last orders, and were happy to make recommendations etc. from the menu.

โพสต์โดยHotelStaff
ตุลาคม 13, 2557
Dear divadB, Thank you for this fantastic five star review. I am delighted to hear that you found our staff so helpful and that you were happy with the service in our restaurant. I hope to be able to welcome you to Holiday Inn Edinburgh City West in the future. Kind Regards
อ่านเพิ่ม
อ่านน้อยลง

Friendly, efficient and attentive staff

By

ตุลาคม 03, 2557

Easy to find. Ample parking. Comfortable rooms. Quiet hotel (Monday night stay). Everything you would expect from Holiday Inn ie decor, room size, facilities etc. Not exceptional, just good standard of hotel for business travel.

But what makes this hotel is the staff who should be commended. From check in, to room service, bringing iron/board, bar, check out... every single person was friendly, attentive, knowledgable.

There is a Holiday Inn near Edinburgh Zoo which is much bigger and has better facilities... but doesn't have the personal touch you get with Edinburgh City West.

I stay in a LOT of Holiday Inn's (and other chains) for business purposes and I can't remember ever having a better staff-customer experience.

โพสต์โดยHotelStaff
ตุลาคม 12, 2557
Dear CarolineVC, Thank you for taking the time to share your experience of your recent stay with us. I really appreciate your comments on the staff and I will pass it on to the team members. I hope to be able to welcome you to Holiday Inn Edinburgh City West in the near future. Best Regards
อ่านเพิ่ม
อ่านน้อยลง