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การแสดงความเห็น และการให้คะแนนแต่ละครั้งที่เราได้รับจะมีการตรวจสอบ เพื่อให้มั่นใจว่าเราแสดงเฉพาะข้อมูลที่ได้รับจากแขกซึ่งเข้าพักจริงในโรงแรมของเรา
90%
แนะนำโรงแรมนี้

ประสบการณ์โดยรวม

4.5

ข้อมูลจาก 191 การแสดงความเห็น
90%
แนะนำโรงแรมนี้

Ratings Breakdown

191การแสดงความเห็น

  • 5 ดาว
    135
  • 4 ดาว
    28
  • 3 ดาว
    14
  • 2 ดาว
    10
  • 1 ดาว
    4

Terrible stay quality.

By

พฤษภาคม 31, 2565

platinumelite

Got to the hotel and waited over 10 minutes for front desk to show up, when they did finally come the girl told me it would be $33.xx for the room(I had used points) so I let her know it should only be $20. Had to wait another 10 minutes on top of the previous wait for the other lady to be able to help her. At this point the first had already tried running my card 2 times and started telling me I would need another card to use the room. Other lady finally came over so I showed them both they had charged my card the $20 for the room over night at which point I get another notification that they had tried a 3rd time(6:47). They finally agree to let us into the room and make note of it being all good to go(or at least say they are). We get our keys and it’s a 2 queen room, I had booked a king room with walk in shower. I assume that maybe the king had over booked on the app and we go to our room just happy to be away from the best, at this point it’s been over a half hour. At 11:04 they tried to charge my card a 4th time and SOMEONE else was booked into our room. They opened the door and thankfully I had just flipped the little latch on the wall. I called the front desk and that girl tried telling me I was in room 230, we were most definitely in room 222, she then proceeds to tell me that my card didn’t go thru and I let her know it definitely did and I had already shown the other ladies when I checked in. Now it’s been 4 days and the $20 is still on my card pending and as sweet as the day lady(she was the best thing this hotel had going for it our entire stay) was I cannot say I would recommend this hotel to a flea. Definitely the worst stay I’ve had at a holiday inn. A waste of 34,000 points for a 2 star mediocre stay because of employees. Would have given room and comfort 5 stars if we didn’t have the room booked while we were in it. Definitely took the sense of security away.

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Dirty! Short on Staff!

By

พฤษภาคม 17, 2564

club

We had two rooms with our reservation. Both rooms upon entering were not cleaned properly. Neither room had been swept or vacuumed. Our room had clothing tags, dirt, ladybugs, food, hairs, and other various items on the floor. We requested a room change, while the other party had the management vacuum their floors - we arrived too late in the night. We were told we were the 3rd complaint on the same housekeeper. Both rooms had items left in the fridge/freezer. We were moved to another room. The second room was better, but not great. We had hairs in the bathtub and the bathroom and the freezer was dirty. No one showed up to cook breakfast on the first morning we were there, so packaged items were served. Management tried, but they lack help and cleanliness. The second night was loud with people running and banging on the walls/floors until 12:30 am.

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Probably not again

By

กันยายน 18, 2563

club

We usually stay at Holiday Inn Express when we travel. I must say this one is the worst we stayed at. Not that it was all bad ,but when I checked in, the room we got was in bad shape. For advertising being recently renovated, There was black mold in the shower. The microwave was dirty and there was a smashed cookie on the floor. Not my idea of Covid clean. I went back to the desk and got another room. Same 4th floor but different room. This room was better , but the shower still had soap scum in places. We always pack Lysol spray just in case. Here again, not my idea of clean let alone Covid clean. Have the pictures to prove it.
The rest of the motel was nice. The breakfast wasn't the usual but during these times it was good. A nice selection. employees were friendly.

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Best Holiday Inn I Have Stayed At!!

By

ตุลาคม 16, 2557

platinumelite

We absolutely loved staying at this property. The hotel was beautiful inside and out! It had evidently been a Holiday Inn before being converted to a Holiday Inn Express and everything had been refurbished. The hotel staff is exceptional, very friendly and professional, rooms were very nicely decorated and beds were comfortable. We enjoyed the fresh baked cookies at the front desk and the complimentary breakfast in the morning. It is not your usual hotel breakfast, they had lots to choose from including a variety of hot food. We just happened to stop here on the way to Gatlinburg, TN and what a nice surprise. I would definately come back!

โพสต์โดยHotelStaff
ตุลาคม 21, 2557
We absolutely LOVED having you with us! It was a wonderful pleasure to read your review and I am thrilled that you had a great experience with us. You are the reason for everything we do and I hope that the service your received at our home goes unmatched for all your future travels. Warmest Regards, W. Sizemore General Manager Holiday Inn Express Georgetown, KY
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Went far and above my expectations

By

ตุลาคม 12, 2557

club

I arrived at 3:30 a.m. after airplane cancellations, etc., and Adam, the night manager/clerk, showed me great consideration and hospitality. In fact, the whole staff there (incl. Trey, Eric, Jess, the people preparing breakfast) are far and away the friendliest and most accommodating hosts.
After years of staying in Hampton Inns, etc., this was a real surprise and I thoroughly enjoyed my stay.

โพสต์โดยHotelStaff
ตุลาคม 15, 2557
Yee-haw! The entire state of Kentucky just rejoiced at your wonderful review! I am super glad you had a great time. We know how frustrating it can be to have plans changed last minute due to a flight cancellation. As a Holiday Inn Express, we believe the way our guests are treated makes all the difference, and Patricia, that is exactly why we attempt to get to know each of our guests like family rather than just another number. We couldn't be here to do what we do without wonderful guests like you. Come back and see us now, okay? Best Regards and Flight Cancellations Are the Worst! W. Sizemore General Manager Holiday Inn Express Georgetown, KY
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Incorrect billing statement

By

ตุลาคม 11, 2557

club

The manager overcharge my room stay without contacting me. He billed me several days later the difference from what the reservation room rate was and what the Holiday Inn Express front lobby hotel staff agreed to give me (the Blocked room rate). The manager said "too bad" and I had to call the Holiday Inn Express Headquarters in Atlanta, GA. The customer service was excellent and called the Geoergetown Holiday Inn Express hotel to issue me a credit. I appreciate the understanding of the customer service agent. I would not recommend the Georgetown Holiday Inn Express but I am sure other Holiday Inn hotels are OK.

โพสต์โดยHotelStaff
ตุลาคม 13, 2557
Oh no! First of all, I want to personally apologize for the troubles that you experienced regarding your billing issue. We strive to resolve all billing issues quickly, and to our customer's satisfaction as we understand how frustrating these things can be for you. When groups, such as yours, reserve a block of rooms with a discounted rate, that rate is only valid if you book your reservations on or before a certain date that we refer to as the "cut-ff" date. In this instance, it appeared as though you had made the reservation nearly a week after your groups, cut-off date and had in fact made a reservation at our regular rate for the times of your stay. I believe this is why it appeared as though you were overcharged, but I assure you that we do not charge our customers for something other than what they booked. Trust is something that is very hard to come by in today's economy and we strive to be as trustworthy and honest with your billing needs as humanly possible. I do apologize for the troubles, but our staff does their best to help with these issues, but many times these rates involve things like commissions, and many other things that bar us from offering the discount once the cut-off date was made. I am glad that you were able to get your billing issue resolved and I apologize for the the troubles. I truly understand how frustrating it must have been for you, which is never our intention. We strive to provide the best service we can, as we attempt to focus on the guest and not the money. Our industry lives on customer satisfaction to stay in business, and I do hope you come back and give us another try if ever you are in the area. Best Regards and Happy To Hear From You! W. Sizemore General Manager Holiday Inn Express Georgetown, KY
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great, comfortable stay

By

ตุลาคม 10, 2557

club

A perfect home for sightseeing in Lexington and surrounding communities. Friendly staff and very, clean hotel with soothing decor and lighting. Very consistent breakfast choices and greeting by service staff.

โพสต์โดยHotelStaff
ตุลาคม 13, 2557
A perfect guest! I am so glad you had a great time at our home, and I agree, we are perfectly situated for visiting the wonderful and majestic city of Lexington! Everything we do, we do for you and all our guests. We strive to provide a comfortable place with comfortable service so you can relax better than you ever have at any hotel, EVER! I am glad that you had a great time! Come back and see us! Best Regards and Soothing Decor! W. Sizemore General Manager Holiday Inn Express Georgetown, KY
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Exceeded My Expectations

By

ตุลาคม 09, 2557

club

We showed up at 11pm to get a room. We where greeted by Alex at the front desk. He was professional and courteous. Handled a small issue with a room toilet not working by getting us another room immediately across the hall.

โพสต์โดยHotelStaff
ตุลาคม 13, 2557
You have exceeded our expectations, too! I am super duper happy to hear that you had a great time and our staff took great care of you during the issues you had at our hotel. After a long day of traveling and checking into a hotel late at night, we want to make sure that you never have any "headaches". After all, what is a hotel for other than finding a nice place to relax! Best Regards and Professional Staff Makes All The Difference! W. Sizemore General Manager Holiday Inn Express Georgetown, KY
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Excellent

By

ตุลาคม 07, 2557

club

Could ask for nothing more! Super hotel in every way.
Will come again.
Thank you

โพสต์โดยHotelStaff
ตุลาคม 10, 2557
Wooooohooooo! Thank you for stopping in to visit us! You are the most important part of what we do and I am glad that you had a wonderful time. At our home, you are always more than a guest, YOU ARE FAMILY! Best Regards and We Miss You Already! W. Sizemore General Manager Holiday Inn Express Georgetown, KY
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Nice stay

By

ตุลาคม 07, 2557

club

A very nice property in Georgetown Kentucky. Beautiful rooms and breakfast area.

โพสต์โดยHotelStaff
ตุลาคม 10, 2557
Aww, thank you for your wonderful and kind words! We hope to see you again next time you pass through Georgetown! W. Sizemore General Manager Holiday Inn Express Georgetown, KY
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great service

By

ตุลาคม 04, 2557

We have stayed a this HIE * times in the past year going to and from Fl. and are planning to stay there again in Nov. and Dec. Its a great place to stay we give it a 5 in all catagories. Pleanty of places to eat nearby and a Wal-mart right next door if you forgot any thing for you trip.

โพสต์โดยHotelStaff
ตุลาคม 07, 2557
Oh wow! I am so glad to hear you continue to stay with us on your way through the area! I am super excited to hear that everything is consistent and wonderful. Our goal is to provide service and accommodations that are dependable and enjoyable. We look forward to having you again! Warm Regards and Returning Guests Are Our Favorite! W. Sizemore General Manager Holiday Inn Express Georgetown, KY
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Super Clean, A new favorite!!

By

ตุลาคม 02, 2557

platinumelite

This property is very clean and well maintained. New hotel that is 5 years old but looks like it just opened yesterday. Rooms were spotless and very comfortable. Our early departure was accommodated by the breakfast staff and we had hot breakfast each morning.
All the staff was very friendly and kind.
Many restaurant choices and shopping choices within just a few blocks.
We will definitely be staying here again soon!

โพสต์โดยHotelStaff
ตุลาคม 07, 2557
You just brought sunshine to everyone's hearts! I am thankful you enjoyed your stay with us and our staff was accommodating. We understand that we are in the "people" business, so anything that we can do to make your stay perfect in every way is what we strive to do! Best Regards! W. Sizemore General Manager Holiday Inn Express Georgetown, KY
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