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81%
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ประสบการณ์โดยรวม

4

ข้อมูลจาก 160 การแสดงความเห็น
81%
แนะนำโรงแรมนี้

Ratings Breakdown

160การแสดงความเห็น

  • 5 ดาว
    73
  • 4 ดาว
    44
  • 3 ดาว
    16
  • 2 ดาว
    16
  • 1 ดาว
    11

Worst IHG Hotel

By

มิถุนายน 23, 2565

club

I recently stayed here and upon arrival I asked for a roll out bed. Edwin at the front desk said the property does not have them but they can upgrade me to a larger room on my second night for free. He said I just need to come to the front desk and talk to them and they will do the room change for me at no charge. The next morning I went to the front desk and Erica helped me. She said that she could make the change for me, but there is a charge of $105. I was very upset as I was told it was free. I asked her to reach out to her manager, but he never replied. I also sent a email to him and he NEVER replied.

When I was checking out the lady said that there was no upcharge for the room upgrade. This hotel has HORRIBLE communication and made the stay at the worst ever. This was supposed to be a fun relaxing time, and it was stressful.

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Run Away

By

มิถุนายน 11, 2565

platinumelite

Run away and book somewhere else! After waiting for a front desk to employee to check in I was curtly informed that the elevator was broken. This was followed up by a suggestion to use the side door, but was quickly told that it was broken as well. If the door was also broken why even suggest it? The hotel has the thinnest walls and all night we could hear our neighbors and all morning could hear footsteps, and rolling chairs above us. Also hope you don't want ice since the ice machines were missing all together without even a mention about them.

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Not the Holiday inn Express Standard

By

มิถุนายน 11, 2562

Definitely not the standard I used to in Holiday Inn Express, starts with the facility, continues with the atmosphere. Try to avoid if you can.

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Pick another hotel

By

พฤษภาคม 20, 2562

club

Dear Hotel Staff,
This is in response to your reply to my prior review. If you think trying to check in at 5:45pm and being told my room had not yet been cleaned (when I had made my reservation WEEKS before) meets my expectations about the room, then you are the reason the hotel has an overall 2 star rating!

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Great Hotel

By

ตุลาคม 18, 2557

club

Good location, not far from Monterey and Pacific Grove. Nice looking hotel and the staff are very good. Typical HIE very good breakfast. Nice room, clean, up to date. Many TV channels including some movie channels. Will stay there again.

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Used to be great, not this time

By

ตุลาคม 16, 2557

I have stayed at the Holiday Inn Express Marina many times and every time it has been lovely except this time. We hadn't been there in about 2 years and the property has greatly declined. Without going into detail I will just say the whole property showed much wear and was extremely dirty. In the past it had been very nicely maintained. I would not recommend it in the condition it is currently in.

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5 Star Experience

By

ตุลาคม 15, 2557

club

From the Front Desk, to housekeeping, this Hotel rocks! As a former Vice President of a manufacturing company in the Bay Area, I traveled extensively throughout North America. My stay here ranks as one of the best experiences to date.

I booked this room for some of my VIPs who were in town. The staff went beyond ordinary to ensure that my clients had a positive experience.

Thanks

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Nice hotel, pricey

By

ตุลาคม 12, 2557

club

Nice hotel. But pricey for the area. You'll have a decent room unless you are near the ice machine.

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FREE WIFI! What free WiFi!

By

ตุลาคม 10, 2557

I have been staying at Marina HIExpress for years, never had any problems with the WiFi and the last 2 times I stayed there the WiFi was not even available the signal was so poor. I chalked it up to the room location but was back the next week and it was worse with a room in the middle of the complex on the 3rd floor. I checked out 2 days early and said I'll never be back if they don’t fix the problem. I will call before I make any new reservations. The last night I was there they were going to have their tech support call me so I waited about 20 minutes, then left to get dinner, and when I returned they said that he called me but there was no one there to answer. The problem was not with my laptop, but they wanted me to waste my time to fix the hotels problem. My co-worker had the same problem, but he did not complain like I did. Hope they make an adjustment soon. I would have asked for my money back but it was company business and did not want to fight about no free WiFi as advertised.

โพสต์โดยHotelStaff
ตุลาคม 13, 2557
I would like to start by thanking you for taking the time to bring your recent accommodation concerns to my attention. I do apologize for the in convince you experienced with the hotels Wi-Fi during your recent stay with us. I have acknowledge the low service our current Wi-Fi providers have extended to the hotel in return the hotel lacks the service it extended to its valued guest. I want to advise you I have contacted several new Wi-Fi vendors and the hotel will be switching providers within the next upcoming week. After learning this new information hopefully we will have the opportunity to accommodate your needs in the future while in the Marina/Monterey area. Again thank you for your patience and loyalty to the Holiday Inn Express Marina brand.
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Comfortable Bed

By

ตุลาคม 09, 2557

club

Real comfortable bed, room were clean and spacious.

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Great and quiet

By

ตุลาคม 08, 2557

club

This hotel was really great, quiet, nice rooms, over all great.

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Friendly and Comfortable

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ตุลาคม 08, 2557

We enjoyed our stay. The staff was friendly and attentive. The large jacuzzi pool was relaxing and the morning breakfast was well stocked with plenty of food options for all.

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